I would like a refund for the recent stay in VRBO. It was not ready for us or anyone. It’s true that we arrived an hour early so I understand why the rental was without towels at that time. Towels were provided and hand soap because there were none on property. They were also left them in a heap at the bottom of the stairs, still with the labels on, that had to be removed before use. Owner was not ready for us. Owner was not at all prepared. How do you explain the high cost of this rental and then give us 1 towel 1 wash cloth and 1 hand towel per person? There wasn’t even a sliver of soap in any of the bathrooms and hardly any toilet paper! We had to go out to purchase more toilet paper, soap and tissues. This rental had no extra amenities, it didn’t even have the basic amenities. We didn’t have hangers in any of the closets. This was unacceptable for any rental.
When I told the owner one of the bathrooms didn’t have shower curtain rings and none of the bathrooms had bathmats, I was authorize me to purchase these items and be reimbursed. A house that was ready for renters would have had these items on hand. The room without shower curtain rings didn’t have a mirror in the bathroom and the hot water didn’t work. More reasons owner was not ready for renters.
Here are a few other things we had to deal with:
No “house information” sign – what to do with trash – check out procedures - etc. Not very professional. A house information card displayed in a prominent place would be professional.
No Salt & Pepper
No trash bags in any of the waste cans
Kitchen faucet leaked
Cabinet above refrigerator was filthy and so was top of refrigerator
Master shower faucet is very loose
Master vanity had crud in the drawers
Some random power strips were laying on a floor upstairs, not in use
The outside small patio was unusable and filthy! Plus, an old pet dish had rotting cat food in it
The back steps had old boards laying around with rusty nails sticking out
And the grossest thing of all were the cockroaches in the kitchen.
This rental was not ready for anyone. We rented it because we believe and trust in VRBO. I have pictures of everything. I want a refund.