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Candlewood Suites Aurora-Naperville by IHG

2.5 star property

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Photo gallery for Candlewood Suites Aurora-Naperville by IHG

Exterior
Interior
Fridge, microwave, stovetop, dishwasher
Property amenity
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Gym
  • Pet-friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Kitchen

Explore the area

Map
2625 W Sullivan Road, Aurora, IL, 60506
  • Vaughan Aquatic Center
    ‪3 min drive‬
  • Orchard Valley Golf Course
    ‪3 min drive‬
  • Splash Country Waterpark
    ‪6 min drive‬
  • Chicago, IL (ORD-O'Hare Intl.)
    ‪45 min drive‬

Room options

View all photos for Suite, 1 Bedroom (1 Queen Bed)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom (1 Queen Bed)

  • 57 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (1 Queen, Comm, Roll Shwr)

Suite, 1 Bedroom, Accessible (1 Queen, Comm, Roll Shwr) | Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom, Accessible (1 Queen, Comm, Roll Shwr)

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 1 Queen Bed

  • 33 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible, Tub)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Communications, Accessible, Tub)

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite

  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Comm, Accessible, Roll Shwr)

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 1 Queen Bed, Accessible (Comm, Accessible, Roll Shwr)

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Hypo-allergenic bedding, desk, laptop workspace, iron/ironing board

Studio Suite, 2 Double Beds

  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Front of property

Holiday Inn Aurora North - Naperville by IHG

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
3.9 out of 5, Good, (714)
The price is €103
for 1 room
includes taxes & fees
21 Feb - 22 Feb
Holiday Inn Aurora North - Naperville by IHG

About this property

Candlewood Suites Aurora-Naperville by IHG

Hotel with free parking, in the vicinity of Splash Country Waterpark
Along with a 24-hour fitness centre, this hotel has a snack bar/deli and a 24-hour business centre. Free WiFi in public areas and free self parking are also provided. Additionally, a microwave in a common area, a business centre and a meeting room are on-site. Weekly housekeeping is available.
Candlewood Suites Aurora-Naperville, an IHG Hotel offers 83 accommodations with DVD players and free newspapers. Televisions come with cable channels. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Aurora hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a weekly basis and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the hotel include a 24-hour fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Candlewood Suites Aurora-Naperville, an IHG Hotel. During your stay, you'll be within walking distance of Vaughan Aquatic Center. Free WiFi in public areas, free self-parking and a 24-hour gym are available. This property offers pet-friendly amenities, such as an off-lead area.
  • Free WiFi and wired Internet
  • Free self-parking
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • 6 minutes by car from Splash Country Waterpark and 8 minutes from Aurora University
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including an off-lead area
There's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and a meeting room. A 24-hour fitness centre, barbecue grills, and a vending machine are also featured at the business-friendly Candlewood Suites Aurora-Naperville, an IHG Hotel. Self parking is free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Snack bar/deli

Things to do

  • 24-hour gym
  • Shopping
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 25.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation (varies based on length of stay)
  • Maximum 1 (weight limit: 30 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area is available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood Suites Aurora-Naperville
Candlewood Suites Hotel Aurora-Naperville
Candlewood Suites Aurora - Naperville Hotel Aurora
Candlewood Suites Aurora-Naperville Hotel
Candlewood Suites Aurora Naperville
Candlewood Suites Aurora Nape

Candlewood Suites Aurora-Naperville by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 294 out of 676 reviews
Rating 8 - Good. 157 out of 676 reviews
Rating 6 - Okay. 83 out of 676 reviews
Rating 4 - Poor. 61 out of 676 reviews
Rating 2 - Terrible. 81 out of 676 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Venice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Oct 2024

6/10 Okay

Carey

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room was not clean. Smears of something on picture and wall. The shower pressure was nonexistent.
Stayed 1 night in Oct 2024

10/10 Excellent

Guadalupe

Stayed 1 night in Oct 2024

4/10 Poor

Angela

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Need to do better with cleaning up the hotel.
Being that all other hotels was booked that was close to my job which was 15min away and I’m being a IHG member. Candlewood suite had available rooms . So I was able to get a room booked for the days that I was there. So on my last day there I was a roach in the bathroom ceiling.
Stayed 2 nights in Oct 2024

10/10 Excellent

DeAsia

Comfortable, clean , and in a quiet area. Very peaceful and staff was very helpful & friendly.
Stayed 2 nights in Oct 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

2/10 Terrible

Donald

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
There were hairs in our bed so we didn't stay there! Housekeeping never changed the sheets, they just made the bed. GROSS! There were many long black hairs in the bed.
Stayed 2 nights in Sep 2024

2/10 Terrible

Jireh

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They tried to keep my entire $75 incidental fee and I had to report to my bank. Other than that, everything else was bad as well.
Stayed 1 night in Sep 2024

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2024

8/10 Good

Jenny

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
In a good location for where we were visiting. It was a bit rundown in the hallways. My main complaint is being given one towel and wash clothe per person on a multi night stay. The water pressure was great in the shower and our room was very clean.
Stayed 3 nights in Aug 2024

10/10 Excellent

Asif

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

4/10 Poor

jeffrey

Stayed 2 nights in Aug 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Saw a cockroach in the room, but that could happen at any hotel. The staff was great.
Stayed 3 nights in Aug 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Sreekrishna

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
FIX THE SHOWERS ! The water pressure in the bathroom is horrible. Its a trickle at best !
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Aug 2024

10/10 Excellent

Andolf

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 2 nights in May 2024

10/10 Excellent

john

Stayed 1 night in Aug 2024

2/10 Terrible

Aliyah

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tried to cancel my hotel room while I was in LABOR. Literally LABOR. I was 38 weeks and they wouldn’t allow it.
Stayed 1 night in Jul 2024

10/10 Excellent

Deneiva

Clean neat and nice
Stayed 1 night in Jul 2024

6/10 Okay

Luigi

Travelled with family
Disliked: Property conditions & facilities
Hotel was clean and staff was nice. However the areas felt a little sketch and unsafe.
Stayed 1 night in Jul 2024

10/10 Excellent

Richie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place! Liked the gym.
Stayed 3 nights in Jun 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

JORGE

Liked: Cleanliness
Stayed 4 nights in Jul 2024

4/10 Poor

Krystle

Travelled with partner
Disliked: Cleanliness, amenities
I stayed at the property for my birthday. I woke up the next morning to make some coffee and it was an old coffee bag still left in the coffee maker that had molded so bad, it was disgusting. I spoke with the guy at the front desk about it and he told me they would take $20 off my stay when I check out. I checked out on Sunday July 14th. I called that Wednesday because I see that I was never credited the $20. The guy told me he would get back to me. I haven’t heard from him since. I tried to dispute it thru my bank, but wasn’t able to. I’m very disappointed with them and would never stay there again. Even after the coffee incident, I went to chill on the patio and it was filled with spider webs and was infested with bugs. Don’t recommend
Stayed 2 nights in Jul 2024