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Aktun Bacalar

2.5 star property

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Photo gallery for Aktun Bacalar

Exterior
Junior Double Room | Premium bedding, Select Comfort beds, in-room safe
Superior Studio Suite | Premium bedding, Select Comfort beds, in-room safe
Exterior
Superior Studio Suite | Premium bedding, Select Comfort beds, in-room safe

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Mario Villanueva, Bacalar, QROO, 77935
  • Laguna Bacalar Ecological Park
    ‪5 min walk‬
  • Fort of San Felipe
    ‪7 min walk‬
  • Municipal Spa of Bacalar
    ‪15 min walk‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪39 min drive‬

Room options

View all photos for Superior Studio Suite

Superior Studio Suite | Premium bedding, Select Comfort beds, in-room safe

Superior Studio Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Double or Twin Room

Junior Double or Twin Room | Premium bedding, Select Comfort beds, in-room safe

Junior Double or Twin Room

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Studio Suite

Superior Studio Suite | Premium bedding, Select Comfort beds, in-room safe

Superior Studio Suite

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Double Room

Junior Double Room | Premium bedding, Select Comfort beds, in-room safe

Junior Double Room

  • Sleeps 3
  • 1 King Bed OR 1 Single Sofa Bed

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About this property

Aktun Bacalar

Hotel with an outdoor pool, a short walk to Lake Bacalar
This smoke-free hotel features an outdoor pool, a poolside bar and a garden. WiFi in public areas is free. Other amenities include a TV in a common area. Change of towels is available on request
Aktun Bacalar offers 10 air-conditioned accommodations with a safe and blackout curtains. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation includes desks. Select Comfort beds feature premium bedding. 38-inch Smart televisions come with digital channels.

Bathrooms include a shower. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.
During your stay at Aktun Bacalar, you're just a quick walk from Lake Bacalar. Features include free WiFi in public areas, plus an outdoor pool and a poolside bar.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy drinks at the pool bar
  • Take a swim in the outdoor pool
  • Services include luggage storage
  • Just a 4-minute walk from Lake Bacalar and 5 minutes on foot from Laguna Bacalar Ecological Park
As a guest of Aktun Bacalar, you'll find an outdoor pool, a garden, and a television in common area. Public spaces have free WiFi. You can enjoy a drink at the pool bar.

This Bacalar hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A poolside bar

Things to do

  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lever door handles
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (132 centimetre high)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 38-inch smart TV with digital channels

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
Prior to arrival, you must complete online registration via a secure link

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
The front desk at this property is open daily from 9:00 AM - 9:00 PM.
This property doesn't offer after-hours check-in. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.
Property Registration Number 9831019907

We should mention

  • Pool access available from 9:00 AM to 9:00 PM

Aktun Bacalar Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 33 out of 43 reviews
Rating 8 - Good. 8 out of 43 reviews
Rating 6 - Okay. 1 out of 43 reviews
Rating 4 - Poor. 1 out of 43 reviews
Rating 2 - Terrible. 0 out of 43 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing, stay here, period.
Stayed 1 night in Jul 2024

6/10 Okay

Rocio

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was very nice and accommodating. However the property was not clean- we couldn’t use the pool. Our second room wasn’t stocked with drinks- we had to ask for blankets as the beds only had a very thin silk linen.
Stayed 1 night in Jul 2024

10/10 Excellent

LILIANA, Villahermosa

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is pretty nice! Is the second year that we stayed there and it is clean, fancy, really nice decoration and beds!
Stayed 1 night in Jul 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New construction hotel so it feels modern and clean. AC unit in room is so nice to escape from the tropical heat of the day. Pool is refreshing, though on the smaller side. Great location to walk to various places throughout Bacalar. Highly recommended to rent a bike to get around much faster.
Stayed 7 nights in Jun 2024

10/10 Excellent

James, White Rock

Liked: Cleanliness, staff & service, property conditions & facilities
Great property easy walk to everything
Stayed 1 night in Jun 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From the outside and area, we were a bit turned off. HOWEVER, once you enter the gates of the property- it’s beautiful and the rooms are GREAT. The area ended up being great and close to many places to eat and access to the lagoon. Would stay again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Disselys

Liked: Cleanliness, staff & service, property conditions & facilities
I love
Stayed 1 night in Mar 2024

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms, accessible location and very relaxing ambiance.
Stayed 1 night in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Lovely quiet spots, central and close to most restaurants and all
Stayed 2 nights in Feb 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location
Stayed 1 night in Dec 2023

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service
This place is awesome and the staff are great.

10/10 Excellent

Daisy

Stayed 3 nights in Dec 2023

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Damaris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night and it served its purpose. The room was clean. The beds are firm and there isn’t much of a blanket; it’s just a light duvet. However, because the area is usually very warm, it was really all you needed. It also has a/c to help regulate the room temperature. The front desk was quite informative and accommodating.
Stayed 1 night in Jul 2023

8/10 Good

Jose E.

Liked: Cleanliness, staff & service, property conditions & facilities
Nice updated rooms!
Stayed 1 night in Jul 2023

4/10 Poor

Manuel

Liked: Cleanliness
Disliked: Property conditions & facilities
La propiedas es relativamente nueva, limpia y espaciosa. El personal es amable e intenta ser resolutivo. La primer noche tuve inconvenientes con la regadera que no tenía casi agua caliente, la poca que había era sin presión. Apenas al día siguiente a la tarde me cambiaron de habitación con otra regadera, sí funciona pero dura poco tiempo. Muy lindo y bien ubicado, pero es muy incómodo que el agua caliente dure tan poco.
Stayed 2 nights in Dec 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
En general la habitación estuvo bien, amplia con todos lo servicios. Quizá un poco cara la noche pero la gente que atiende de buena actitud siempre
Stayed 3 nights in Dec 2024

8/10 Good

Rosa Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cuarto muy amplio Aire acondicionado limpieza excelente y a unas cuadras del centro Personal atento Lo recomiendo
Stayed 2 nights in Oct 2024

10/10 Excellent

Jorge F Diaz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel está impecable y muy cómodo. El staff de lo mejor, muy amables y resuelven todo. En verdad un gran hotel. Muy recomendable. Costo beneficio por mucho de los mejores de la zona.
Stayed 4 nights in Nov 2024

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo falta presión en el agua caliente… sale muy poca, y servicio de jabón en lavamanos y un contacto en el baño para secadora
Stayed 2 nights in Oct 2024

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reservamos 3 habitaciones en agosto por 3 noches y en general todo muy bien en este hotel boutique, las habitaciones son enormes y comodas, la atencion del personal fue correcta. Lamentablemente el WiFi no funciona bien y el agua de los baños huele mal. Precio / Calidad muy bien
Stayed 3 nights in Aug 2024

10/10 Excellent

Jonathan Mendoza

Stayed 2 nights in Aug 2024

10/10 Excellent

Enrique Abel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

gegner

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024