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Luna Bacalar Hotel & Apartments - Free Bike Rental

3.0 star property

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Photo gallery for Luna Bacalar Hotel & Apartments - Free Bike Rental

Arcade
Front of property
Free WiFi
Free WiFi
Family Apartment, 2 Bedrooms, Kitchen, Garden View | Free WiFi

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
Av 23 calle 32, Bacalar, QROO, 77930
  • Laguna Bacalar Ecological Park
    ‪20 min walk‬
  • Fort of San Felipe
    ‪3 min drive‬
  • Municipal Spa of Bacalar
    ‪5 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪50 min drive‬

Room options

View all photos for Family Studio, 1 Bedroom, Kitchenette

Family Studio, 1 Bedroom, Kitchenette | Free WiFi

Family Studio, 1 Bedroom, Kitchenette

  • 42 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Comfort Room, 1 King Bed, Refrigerator

Free WiFi

Comfort Room, 1 King Bed, Refrigerator

  • Sleeps 3
  • 1 King Bed

View all photos for Family Apartment, 2 Bedrooms, Kitchen

Family Apartment, 2 Bedrooms, Kitchen | Free WiFi

Family Apartment, 2 Bedrooms, Kitchen

  • Sleeps 9
  • 4 Double Beds and 1 Single Bed

View all photos for Comfort Room, 2 Double Beds, Refrigerator

Free WiFi

Comfort Room, 2 Double Beds, Refrigerator

  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Apartment, 2 Bedrooms, Kitchen

Free WiFi

Superior Apartment, 2 Bedrooms, Kitchen

  • Sleeps 6
  • 3 Double Beds

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About this property

Luna Bacalar Hotel & Apartments - Free Bike Rental

Hotel with free breakfast, near Laguna Bacalar Ecological Park
An outdoor pool, free use of bicycles and a 24-hour front desk are available at this hotel. Free self-service breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a garden. Housekeeping is available once per stay.
Luna Bacalar Hotel & Apartments - Free Bike Rental offers 8 air-conditioned accommodations with a hairdryer and free toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Housekeeping is provided once per stay.
Recreational amenities at the hotel include an outdoor pool and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Luna Bacalar Hotel & Apartments - Free Bike Rental, you'll be within walking distance of Laguna Bacalar Ecological Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free self-service breakfast served daily
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self-parking
  • Take a swim in the outdoor pool
  • On-site recreation includes complimentary bicycles and hiking/biking trails
  • Just a 3-minute drive from Laguna Bacalar Ecological Park and a few minutes from Lake Bacalar
Luna Bacalar Hotel & Apartments - Free Bike Rental offers its guests an outdoor pool and complimentary bicycles. Public spaces have free WiFi. Free breakfast is served daily. Self parking is free.
Guests are served a free self-service breakfast daily from 8:00 AM to 10:00 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free self-serve breakfast available daily 8:00 AM to 10:00 AM

Things to do

  • Free bicycle rentals
  • Hiking/biking trails
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (once per stay)

Outdoors

  • Garden

Accessibility

  • No lift

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

Property is also known as

Apartament Hotel Bacalar Luna Turqueza
Luna Bacalar Hotel & Apartments - Free Bike Rental Hotel
Luna Bacalar Hotel & Apartments - Free Bike Rental Bacalar
Luna Bacalar Hotel & Apartments - Free Bike Rental Hotel Bacalar

Luna Bacalar Hotel & Apartments - Free Bike Rental Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 13 out of 32 reviews
Rating 8 - Good. 7 out of 32 reviews
Rating 6 - Okay. 7 out of 32 reviews
Rating 4 - Poor. 4 out of 32 reviews
Rating 2 - Terrible. 1 out of 32 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Dawn

Travelled with family
Disliked: Staff & service, room comfort
Terrible…
Would never stay here again, stayed in apartment with kitchen, fridge didn’t work, they didn’t do anything to help us, nothing to cook with a tiny frying pan, Fork and spoon and 2 glasses. Very noisy, packs of dogs barking all night long, and many roosters. Did not sleep even an hour for three days. Best part of this place was leaving. Would not recommend.
Stayed 3 nights in Mar 2025

8/10 Good

Dennis

Stayed 4 nights in Feb 2025

6/10 Okay

catherine

It was not as nice in reality as in the pictures. It was OK though. Basically clean. The light in the bathroom did not work. The staff were pleasant and helpful. I slept very well there. The area was inconvenient, far away from the centre of town, so that you are dependent on taxis to get around. The taxi drivers are good though and charged a fair price. I never felt ripped off by them. While the area did not feel overtly unsafe, it was pretty grungey, not the best part of town. Were I to visit Bacalar again, I'd probably look for somewhere else to stay because of this hotel's isolated location.
Stayed 2 nights in Feb 2025

4/10 Poor

Amaya Nadine

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

6/10 Okay

ANALISSA

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Piecenie
Stayed 2 nights in Mar 2025

8/10 Good

ANALISSA

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Mar 2025

4/10 Poor

EMILIO ADRIAN

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La posiciona estaba demasiado sucia. Te prometen early check in (dependiendo disponibilidad) y si había disponibilidad, y aún así nos dijeron que hasta las 3 en puntito. Pésima la actitud de la chica de recepción, no sabe nada sobre atención al cliente ni cómo resolver. Nos dieron una habitación que era para 2 personas, cuando la reserva decía que era para 3 y 3 camas, su solución fue achocar una cama extra cuando en la foto se ve algo totalmente diferente y me echaron la culpa que porque yo solicité una habitación en la planta baja, cuando nunca pasó eso, adicional, tuvimos que esperar hasta las 7 pm a que trajeran la cama y mientras no podíamos dejar el hotel; otro adicional, fue que el aire acondicionado no funcionaba bien y metieron a gente a darle mantenimiento durante nuestra estancia y teníamos que estar pendientes de tener gente adentro con nuestras maletas. El estacionamiento solo tiene espacio para 3 carros, si no alcanzas, lo dejas en la calle sin nadie quien lo vigile. Cierran el acceso del hotel a las 12 am y ponen a un velador a abrirte si llegaste después de esa hora, pero cuando lo hicimos el velador estaba dormido y nunca despertó, para la buena o mala suerte, estaba abierto el portón y pudimos acceder, así de fácil cualquiera puede entrar y no hay seguridad. El desayuno es pésimo y tienes que correr suerte que te toque mesas limpias o que la anterior familia no haya ensuciado. La parte de los kayaks no tenían suficientes y no nos dijeron eso. No recomiendo.
Stayed 2 nights in Mar 2025

4/10 Poor

Daniela

Travelled with family
Liked: Cleanliness, staff & service, room comfort
No volvería a ir
El desayuno es muy pequeño y limitado.
Stayed 1 night in Mar 2025

8/10 Good

Guillermo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Costo beneficio. Buen lugar.
Stayed 4 nights in Mar 2025

6/10 Okay

Cecilia

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Está lejos de la laguna, dan desayuno continental y no hay cerca restaurantes.
Stayed 2 nights in Mar 2025

8/10 Good

SALVADOR S. GOMEZ F.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio a la habitación
Nada más un detalle la limpieza debe de ser todos los dias y las toallas deben de tener disponibles.
Stayed 3 nights in Mar 2025

8/10 Good

Jose Luis Gonzalez

Travelled with family
Liked: Amenities, property conditions & facilities
El precio estuvo bien Las toallas muy percudidas Las instalaciones bien pero les falta limpieza así como los muebles de la piscina
Stayed 1 night in Mar 2025

10/10 Excellent

clarita ines

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

4/10 Poor

David

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, clean and confortable
Stayed 1 night in Feb 2025

10/10 Excellent

bRUNO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena ubicación, y buen desayuno; todo muy limpio
Stayed 1 night in Feb 2025

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien
Stayed 1 night in Feb 2025

6/10 Okay

Carolina

Stayed 1 night in Feb 2025

10/10 Excellent

Virginia Marcela

Stayed 2 nights in Feb 2025

8/10 Good

Marco Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Por el precio bueno, pero hay que mejorar
En general el servicio esta bien, pero si tuve tres reportes de falla en la habitación no funcionaba el tanque del inodoro, la regadera tapada y la puerta del baño de la regadera esta caída y no cierra, sería importante que revisarn totos los servcios antes de alquilarlos
Stayed 4 nights in Feb 2025

4/10 Poor

Alfredo

Liked: Staff & service
Disliked: Property conditions & facilities
Muy aislada de la ciudad y calles poco iluminadas
Stayed 1 night in Feb 2025

8/10 Good

karina

Travelled with partner
Liked: Staff & service
Ok
Stayed 1 night in Jan 2025

8/10 Good

tomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enfrente del edificio hay una iglesia que estan estuvieron cantando y tocando musica hasta altas horas de la noche y resulto un poco difícil conciliar el sueño.
Stayed 1 night in Jan 2025

6/10 Okay

Maite

Disliked: Cleanliness, property conditions & facilities
No era el peor hotel, pero nada que ver con las fotos, tiene lo indispensable y había muchos comentarios de que se metían a los cuartos a robar, a mi no me pasó nada pero pasé un par de noches con la preocupación
Stayed 3 nights in Jan 2025