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Banff Rocky Mountain Resort

3.0 star property

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Photo gallery for Banff Rocky Mountain Resort

Reception
Indoor pool
Junior Suite, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi
BBQ/picnic Area
Tennis court

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Gym
  • Pool

Explore the area

Map
1029 Banff Ave, Banff, AB, T1L1H8
  • Banff National Park Information Centre
    ‪5 min drive‬
  • Banff Lake Louise Tourism Bureau
    ‪5 min drive‬
  • Banff Centre for Arts and Creativity
    ‪8 min drive‬

Room options

View all photos for Condo, 1 Bedroom (with Kitchen)

Condo, 1 Bedroom (with Kitchen) | Premium bedding, in-room safe, iron/ironing board, free WiFi

Condo, 1 Bedroom (with Kitchen)

  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite (One Bedroom Wolf)

Suite (One Bedroom Wolf) | Premium bedding, in-room safe, iron/ironing board, free WiFi

Suite (One Bedroom Wolf)

  • 32 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Condo, 2 Bedrooms (with Kitchen)

Condo, 2 Bedrooms (with Kitchen) | Premium bedding, in-room safe, iron/ironing board, free WiFi

Condo, 2 Bedrooms (with Kitchen)

  • 59 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite (Two Bedroom Wolf)

Suite (Two Bedroom Wolf) | Living area | 43-inch LCD TV with cable channels, TV

Suite (Two Bedroom Wolf)

  • 59 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Junior Suite, 2 Queen Beds

Junior Suite, 2 Queen Beds | Premium bedding, in-room safe, iron/ironing board, free WiFi

Junior Suite, 2 Queen Beds

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft (Suite)

Loft (Suite) | Premium bedding, in-room safe, iron/ironing board, free WiFi

Loft (Suite)

  • 50 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Banff Rocky Mountain Resort

Family-friendly hotel with 2 hot tubs and fitness centre
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli and outdoor tennis courts are on-site.
Banff Rocky Mountain Resort offers 171 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. Beds feature premium bedding. 43-inch LCD televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Banff hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include outdoor tennis courts and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Banff Rocky Mountain Resort's great location gets high marks from our customers. During your stay, you'll be within walking distance of Banff Off-Leash Dog Park. You'll find features such as free WiFi in public areas and free self-parking, plus an indoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the 2 hot tubs
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes 2 outdoor tennis courts, a gym and basketball
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Just a 5-minute drive from Banff National Park Information Centre and a few minutes from Banff Lake Louise Tourism Bureau
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of Banff Rocky Mountain Resort, you'll find 2 hot tubs, outdoor tennis courts, an indoor pool, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and 2 meeting rooms are available. Event space at this hotel measures 5000 square feet (465 square metres) and includes conference space. A terrace, barbecue grills, and a vending machine are also featured at the family-friendly Banff Rocky Mountain Resort. Free self parking is available.

This Banff hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 8:00 AM to 11:00 AM and at the weekend from 8:00 AM to 11:00 AM.
The Alpha Bistro – This family restaurant serves breakfast, dinner and light fare. A children's menu is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; CAD 11 to 23 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Alpha Bistro

Things to do

  • 2 hot tubs
  • 2 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Gym
  • Indoor pool
  • Playground
  • Racquetball/squash
  • Ski passes
  • Ski storage

Family friendly

  • Arcade/game room
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,000 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Bulk dispensers for toiletries
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in time starts at 4 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 11 to 23 per person
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Banff Mountain Resort
Banff Resort
Banff Rocky
Banff Rocky Mountain
Banff Rocky Mountain Resort
Mountain Resort Banff
Resort Banff
Rocky Mountain Banff Resort
Rocky Mountain Resort
Rocky Mountain Resort Banff
Banff Rocky Mountain Hotel Banff
Banff Rocky Mountain Hotel

Banff Rocky Mountain Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 893 out of 2153 reviews
Rating 8 - Good. 628 out of 2153 reviews
Rating 6 - Okay. 331 out of 2153 reviews
Rating 4 - Poor. 178 out of 2153 reviews
Rating 2 - Terrible. 123 out of 2153 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Collin

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious rooms. Fireplace is always a great addition. They provided transportation to banff which was amazing. The driver Lee was very polite
Stayed 2 nights in Dec 2024

10/10 Excellent

TARUN

Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fire place was a nice touch. The condo style room we rented worked very well for our group of 3. It would have be nice if there was a complementary breakfast, but the food at the restaurant in the lobby was still good.
Stayed 2 nights in Jan 2025

10/10 Excellent

Megan

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was amazed at this hotel for everything they did to ensure a comfortable stay. Not only was the check-in easy, the front staff provided pet beds, dishes, as well as toys for the fur babies. A bonus was that the bathtub was nice and big so I could enjoy a nice soak after walking the trails nearby (I am tall so the struggle is real lol). They also put me on the floor level facing the woods so that my dogs would be comfortable and could access the trails easier. I always choose this hotel when I stay in Banff and will continue to do so because they treat me and my dogs better than anywhere else I have ever been.
Stayed 1 night in Jan 2025

8/10 Good

Pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick getaway
This was a quick get away after a afternoon of skating at Lake Louise. The pros: Bed was comfortable. Easy access into Banff town. About a 3 minute drive in. Pet friendly. The cons: Train went by and blew it's whistle (not super loud) almost every hour. Sofa bed had crumbs and dirt when we opened it up. Stayed only one night and was still worth it
Stayed 1 night in Jan 2025

10/10 Excellent

Alexandre

Stayed 4 nights in Dec 2024

10/10 Excellent

Aqsa

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay
Stayed 1 night in Jan 2025

6/10 Okay

kyl

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We had a nice stay! The pools were shut down and the cleanliness of the change room was questionable but other than that it was a very comfy place to stay.
Stayed 1 night in Jan 2025

2/10 Terrible

Wevina, Calgary

Disliked: Cleanliness, staff & service, property conditions & facilities
Overall we don’t like it! Don’t ever come here wasting your money! We thought we’re going to have a great vacation, but we end up we’re all stressed!
Stayed 2 nights in Jan 2025

8/10 Good

Linda

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

4/10 Poor

Sanchit

Stayed 3 nights in Sep 2024

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Blair

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and well appointed. The pool area and outdoor hot tub were great. Staff came around with coffee supplies and towels etc. I only saw one thing I didn’t like, the pool area is not locked and you can enter it from outside the hotel whether you are staying at the hotel or not. Saturday morning there was a transient person grooming themselves in the pool change room! The door should be locked and entered with a room keycard like every other hotel I’ve been too.
Stayed 2 nights in Jan 2025

6/10 Okay

Carolyn

Travelled with family
Liked: Cleanliness, staff & service
We were in a 2 bed room on the ground level. It had been recently updated with vinyl flooring, as probably the room above us had been. Unfortunately this meant that every time they walked around, it echoed into our room. It was a family, so day and night, it was so loud. Not their fault, just really poor insulation. We left early so we wouldn’t have to endure another terrible sleep. But when we went to check out, the clerk seemed very confused and didn’t know how to do it. I tried explaining that I agreed to pay the whole bill, regardless if we stayed or not, but it was still a mess. The parking lot was super slick with ice and no gravel placed down until our 2nd day there. The outdoor hot tub was also out of service while we were there and pool agitated our skin. The restaurant was quite tasty and well priced. Definitely wouldn’t stay here again.
Stayed 3 nights in Jan 2025

4/10 Poor

Natasha

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We have stayed here every year for almost 10 years. Usually love it but this visit was abysmal.Greeted by a front door that didn't work properly. Dirty kitchen floor, bathroom sink and carpet in bedroom. We cleaned up and settled in. TV remote didn't work, no matches for fire, lotion dispenser broken, all bathroom fixtures very rusted and wobbly. Called reception to request matches, new remote, a set of towels and a chair ( missing both). Took hours and 5 calls to receive. Ended up walking over to main building to get a chair myself to use for kitchen table. The outdoor hot tub was broken, we called right before booking to ensure it was working ok. The indoor pool area was the dirtiest I've ever seen it. The ladies shower rooms were again so dirty, towels and rubbish everywhere. Two guests warned us how bad the pool area was before entering. The showers were cold after our swim so we left without one as did 5 other ladies. The guest upstairs were incredibly loud. Called reception twice to ask if they could notify them around 1am. No change so no sleep for our family ( I know this is not the hotels fault per say). Lucky we are the type to just get on with it and make the most of it but I will never again recommend this hotel to anyone which is very disappointing as we loved it! We sent a message to the hotel with the issues just so they are aware and got zero reply so I am unsure that the management there have any interest now in giving customers a good experience, unfortu
Stayed 2 nights in Jan 2025

8/10 Good

Ievgeniia

Stayed 2 nights in Jan 2025

10/10 Excellent

Diane

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Dania

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ana Lisa

Stayed 2 nights in Dec 2024

6/10 Okay

Patricia

Travelled with family
Our stay was adequate. Kitchen missing utensils and serving bowls. It was clean but very small for 3 people.
Stayed 2 nights in Jan 2025

2/10 Terrible

Regina, Lamont

Travelled with pets, Travelled with partner
Disliked: Staff & service
I called two weeks prior to arrival and requested a certain block for my husband and I’s first anniversary. I was told no problem and that notes would be placed on my reservation to secure that particular block (we had stayed there before and loved it). When we arrived we had to wait 1/2 hour past checkin time and then were given keys to a completely different block. We also reserved with a cat and were placed in a no pet room. I called and notified the front desk that we were not in the block promised 2 weeks prior and that we were in a no pet room. I was told that since we booked with Expedia that they, the property, had no idea we had an animal. So how did they know how many people were on my reservation. Expedia only sends a portion of the reservation? What a load of nonsense. I then mentioned that it was our first anniversary and the clerk said they do something special for those events. She apologized and said she’d sent something over. I told her no alcohol as I am a non drinker. About five minutes later a young man knocked and handed my husband a bottle of white wine. Upon check out I was asked about my stay. I told the desk clerk that we were coming back in March and that we decided to stay elsewhere due to the lack of service we received. Her response “oh that’s too bad”. This place may be cheap, but you get the service you pay for unfortunately.
Stayed 5 nights in Dec 2024

6/10 Okay

Stephen, Jasper

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Rooms have seen better days. No bedding for the pull out. Microwave above the stove was unplugged so I had to troubleshoot. We were also counting on the dining room being open and was told on check-in that it was not available that night, though this did not appear on the website when I was booking.
Stayed 1 night in Dec 2024

6/10 Okay

Adam

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Found the property dated and dirty. Our suit had a terrible smell to it, so much sonthat we bought firewood amd essential oils to try to mask the smell. The couch and carpets were filthy. Bedding all was clean but the furnishings and suit was old, used and dirty.
Stayed 1 night in Dec 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Junior Suites
Loved our room. It was a junior suite. Beautiful pics of wolves on the wall. Real wood panels. Kids had a blast and slept well.
Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ABSOLUTE NIGHTMARE
Horrible. Terrible. Disgusting!
Stayed 1 night in Dec 2024