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Moose Hotel And Suites

4.0 star property
VIP Access

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Moose Hotel And Suites

Indoor pool
Couples treatment room(s), hot tub, body treatments, body wraps
Couples treatment room(s), hot tub, body treatments, body wraps
Interior entrance
Front of property – evening/night

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

Map
345 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪2 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪2 min walk‬
  • Banff Legacy Trail
    ‪5 min walk‬
  • Banff, AB (YBA)
    ‪5 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Hotel Room 2 Queen

9.0 out of 10
Wonderful
(147 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(73 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Rooftop 2 Bedroom Suite

9.8 out of 10
Exceptional
(10 reviews)
  • 75 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(12 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(24 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior King Hotel Room

9.6 out of 10
Exceptional
(47 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

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The price is €171
for 1 room
includes taxes & fees
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About this property

Moose Hotel And Suites

Banff hotel in Downtown District with 2 hot tubs and full-service spa
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Moose Hotel And Suites's great location gets high marks from our customers. During your stay, you're just a quick walk from Banff National Park Information Centre. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the 2 hot tubs
  • Indulge with body treatments, body scrubs or manicures and pedicures at Meadow Spa + Pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Steps from Banff National Park Information Centre and 2 minutes on foot from Banff Lake Louise Tourism Bureau
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Moose Hotel And Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 2000 square feet (186 square metres) and includes conference space. A fitness centre, spa services, and a vending machine are also featured at Moose Hotel And Suites. Free self parking is available.

This 4-star Banff hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 11 AM and at the weekend from 7:00 AM to 1 PM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11 AM on weekdays and 7:00 AM to 1 PM on weekends; CAD 8 to 20 for adults and CAD 8 to 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 spa tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 8.00 to 20.00 for adults and CAD 8.00 to 20.00 for children
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1612 out of 2028 reviews" "
Rating 8 - Good. 296 out of 2028 reviews" "
Rating 6 - Okay. 69 out of 2028 reviews" "
Rating 4 - Poor. 31 out of 2028 reviews" "
Rating 2 - Terrible. 20 out of 2028 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Oreste

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 2 nights in Oct 2024

10/10 Excellent

Claudine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great visit.
Stayed 2 nights in Oct 2024

6/10 Okay

Rick

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We've stayed at the Moose before and really enjoyed it, but this time went a little different. It started with our 1st room having an uncleaned bathroom (sticky counter top and completely uncleaned toilet covered in urine and hair - gross!) which we noticed after we had unloaded all our luggage into the room. The girls at the front desk were great about handling the situation: apologies were made, moved rooms, gave us a bottle of wine and gave our kids moose stuffies. Our next room seemed fine until the next day after the pool when we went to shower and the drain backed up ankle deep within minutes. We didn't bother reporting this issue as we didn't want to move rooms again, we just managed it as best we could with very quick showers. Then on checkout, as I was downstairs loading the luggage into the truck my wife was helping the kids use the bathroom before hitting the road and they turned our water off! It was 11:45am, apparently checkout was 11:30am and since we weren't out yet they just shut off the water. My kids couldn't even wash their hands. Funny thing was, they didn't even have a housekeeping crew anywhere near our room yet, so it's not like we were holding anyone up. Just a frustrating and petty way to end a reservation which cost us $1700 for 4 nights.
Stayed 4 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2024

10/10 Excellent

Janice

Stayed 2 nights in Sep 2024

10/10 Excellent

Padraic

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easily accessible via car, walking, and bus. The building was in great shape and updated - made for a relaxing atmosphere. Every single employee we encountered was helpful and kind. The roof top hot tubs were amaxing - we spent several evenings by the fire or in the hot tub, surrounded by mountains. Added perk was free bear spray for hikes! Would definitely recommend for family or couple and would stay again when we come back.
Stayed 4 nights in Oct 2024

10/10 Excellent

Yong

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend.
Stayed 4 nights in Oct 2024

6/10 Okay

Brodie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Small and tired rooms. Ground floor has no views. Good location and top floor sauna and hot tubs. Free parking.
Stayed 3 nights in Oct 2024

10/10 Excellent

Paniz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Joanne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were lovely and helpful property was perfectly located Lobby was very inviting Rooms were large and clean and shower was easy access
Stayed 2 nights in Oct 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Oct 2024

10/10 Excellent

Susan Wai Mei, San Mateo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the penthouse 1 bedroom suite which had ample space. The restaurant downstairs was below average. Staff was slow and unattentive. That places needs an upgrade. Don’t eat there, spend your money elsewhere.
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location with excellent staff. Rooftop hot tubs were especially great at the end of the day
Stayed 2 nights in Sep 2024

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to downtown Banff
Stayed 1 night in Sep 2024

10/10 Excellent

Akane

Stayed 7 nights in Sep 2024

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hot tub hotel in Banff! Rooms and bathrooms are modern and spacious. Fireplace and balcony are great features. The kitchenette with fridge and toaster is also handy.
Stayed 2 nights in Oct 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated our anniversary here for 4 nights and it exceeded all expectations. The amenities and walkable access to the restaurants and shops on Banff Avenue is worth the price.
Stayed 4 nights in Oct 2024

10/10 Excellent

Terrie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, excellent views and the staff is amazing
Stayed 2 nights in Oct 2024

10/10 Excellent

JOANN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was incredibly kind and helpful, aiding us in booking one of our activities. Very unique stay, and ideal location
Stayed 1 night in Sep 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. The location puts you in the middle of the town which is super convenient. The tour I took had the Moose as a pickup point. Spa was great as well. Would go back for sure.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay in Banff
Hotel is centrally located and very convenient to walk into town. Our room is spacious and comfortable
Stayed 3 nights in Sep 2024