10/10 Excellent
Roseline
Travelled with group
4 Jan 2025
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As we made our way to the hotel, a mix of excitement and exhaustion filled the air. However, our spirits quickly sank when we realized that we had inadvertently left our bag, which held our laptop and essential documents like our passports, in the public taxi. The moment we stepped into the hotel lobby, an overwhelming sense of devastation and disappointment washed over us. We knew we had to act quickly, so we approached the Ball concierge and his team for assistance.
We sought out BALL Concierge Yes and his diligent team, feeling a glimmer of hope that they could help us in our moment of need. To our relief, they received us with genuine warmth and understanding. Their professionalism and empathy not only comforted us but also helped to ease the frustration that had been building since our realization of the lost bag.
The hotel has implemented a comprehensive system for tracking the vehicles that transport guests to and from the property. Recognizing the urgency of our situation, BALL Concierge and his dedicated team sprang into action. They meticulously gathered the necessary details, including the taxi's registration number, demonstrating their commitment to assisting us. After making a swift phone call to the Public taxi company on our behalf, we could only hope for the best.
Miraculously, despite our initial fears, our faith was restored within a mere 30 minutes. We received the exhilarating news that our bag had been located and was being returned to us.
Roseline
Stayed 3 nights in Dec 2024