4/10 Huono
Florin M., Atlanta, USA
10.2.2022
Huonoa: Siisteys
Message for owner
We have stayed at this property during a winter blizzard with temperatures well below freezing. When we arrived, we were welcomed by a thermostat set at 55 degrees, no one has stopped by to make sure we have comfortable temperature. When I raised the temperature, heating worked only in emergency mode. I called Vacasa who manages this property. and the operations person told me that this is what happens every time it's cold outside. Also he promised the property manager will call me back.
Well, no one has called back. We spent the whole weekend at about 65 degrees, this is the maximum it reached.
I wonder why Vacasa did not do a proper check of the property before our arrival and, also, knowing how cold is outside, they should have alert us before travelling to tell us what might happen.
Also, their cleaning is not very good, lots of dust everywhere, we even found a cup left in the microwave with some uknown dried liquid in it.
I hope the owner of the property sees my message and find another property manager. Vacasa does not really care about his customers.
Also, I gave this feedback directly to Vacasa, they know my opinion.
At the end, I would give a 4 star rating to this property but zero for Vacasa. Hence my final 2 star rating for our stay.
Florin M.
Yöpyi 2 yötä tammikuussa 2022