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Napolitano Apart & Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Napolitano Apart & Hotel

24-inch TV with cable channels
Triple Room | Premium bedding, down duvets, Tempur-Pedic beds, individually furnished
Indoor pool, 2 outdoor pools, open 2:00 PM to 8:00 PM, pool loungers
Reception
Deluxe Room, 1 Bedroom, Private Bathroom, Pool View | Private kitchen

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry

Explore the area

Map
Avenida Oriente 470, 150 meters Banios Fire Department, Baños de Agua Santa, Tungurahua, 180250
  • The Magic Village
    3 min walk
  • Caverna Sigsi Huayco
    4 min walk
  • Church of the Virgin of the Holy Water
    6 min walk

Room options

View all photos for Economy Room, 1 Queen Bed, Ensuite, Garden View

Economy Room, 1 Queen Bed, Ensuite, Garden View | Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Economy Room, 1 Queen Bed, Ensuite, Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View | Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Deluxe Room, 1 Bedroom, Private Bathroom, Pool View

  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Family Quadruple Room, 1 Bedroom, Ensuite, Mountain View

Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Family Quadruple Room, 1 Bedroom, Ensuite, Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View | Premium bedding, down duvets, Tempur-Pedic beds, individually furnished

Economy Twin Room, 1 Bedroom, Private Bathroom, Mountain View

  • Mountain view
  • Sleeps 2
  • 1 Large Single Bed and 1 Single Bed

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Free WiFi
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The price is €24
for 1 night
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About this property

Napolitano Apart & Hotel

Hotel with 2 outdoor swimming pools, a quick walk to Church of the Virgin of the Holy Water
Along with 2 outdoor pools, this hotel has a full-service spa and an indoor pool. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site. Private bathrooms are not en suite.
Napolitano Apart & Hotel offers 15 accommodations with designer toiletries and free toiletries. Each accommodation is individually furnished. Tempur-Pedic beds feature down duvets and premium bedding. Televisions come with cable channels.

Rooms have detached private bathrooms. Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an indoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, piedra de fuego. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including reflexology.
During your stay at Napolitano Apart & Hotel, you're just a quick walk from The Magic Village. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy Italian cuisine and garden views while dining at NAPOLITANO BAR - PIZZERIA
  • Take a swim in the indoor and 2 outdoor pools
  • Treat yourself to massages, reflexology or body scrubs at piedra de fuego
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent and a ropes course
  • Just a 3-minute walk from The Magic Village and 4 minutes on foot from Caverna Sigsi Huayco
  • Free bus station shuttle shuttle service
Napolitano Apart & Hotel offers its guests 2 outdoor swimming pools and an indoor pool. There's a coffee shop/cafe on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Event space at this hotel measures 215 square feet (20 square metres) and includes conference space. Spa services, a terrace, and barbecue grills are also featured at Napolitano Apart & Hotel. You'll have access to the indoor pool and outdoor pool at a partner property. An area shuttle within 900 kilometres and an airport shuttle (available on request) are available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Baños de Agua Santa hotel.

Guests are served a free continental breakfast daily from 8:00 AM to 9:30 AM.
NAPOLITANO BAR - PIZZERIA – This poolside pub specialises in Italian cuisine and only serves breakfast. Guests can enjoy al fresco dining (weather permitting).
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) on request
  • Area shuttle (surcharge) up to 900 kilometres
  • Free bus station shuttle
  • Free secured, uncovered self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking (max 10 spaces per unit)
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 8:00 AM to 9:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • NAPOLITANO BAR - PIZZERIA

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 215 square feet of conference space

Outdoors

  • Barbecue grill
  • Garden
  • In a nature reserve
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

More

  • 1 building
  • 3 floors
  • Built in 2013
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Detached private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch TV with cable channels

Food and drink

  • 24-hour room service

More

  • Individual furnishings
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Napolitano Apart & Hotel

Children and extra beds

  • Children 7 and younger are not allowed at this property. All guests older than 7 are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (return)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Napolitano Apart & Hotel offers transfers from the bus station (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7:00 AM - midnight.
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 2:00 PM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 7 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't allowed at Napolitano Apart & Hotel.

Property is also known as

Napolitano Apart &Hotel
Napolitano Apart &Hotel Banos
Napolitano Apart Hotel
Napolitano Apart Hotel Banos
Napolitano Apart &Hotel Hotel Banos
Napolitano Apart &Hotel Hotel
Napolitano Apart &Hotel Baños de Agua Santa
Napolitano Apart &Hotel Hotel Baños de Agua Santa
Napolitano Apart Hotel
Napolitano Apart &Hotel Hotel
Napolitano Apart Hotel
Napolitano Apart & Hotel Hotel
Napolitano Apart & Hotel Baños de Agua Santa
Napolitano Apart & Hotel Hotel Baños de Agua Santa

Napolitano Apart & Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 58 reviews" "
Rating 8 - Good. 20 out of 58 reviews" "
Rating 6 - Okay. 3 out of 58 reviews" "
Rating 4 - Poor. 5 out of 58 reviews" "
Rating 2 - Terrible. 1 out of 58 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

GUSTAVO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo muy bien, lastima la hospitalidad de la dueña… un poco brava
Stayed 1 night in May 2023

4/10 Poor

XR

Travelled with family
Disliked: Staff & service
My watch was stolen in the hotel by cleaning service. Owners were good.
Stayed 3 nights in Jul 2019

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The Family that owns this hotel is wonderful! The rooms are spacious and the hotel is kept very clean the breakfasts are delicious. Every one has been extremely helpful ...
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quiet hotel in Banos.
Enjoyed our stay in Banos. The owners were helpful and gracious. Breakfast was delicious. The hotel is a bit of a walk from the centre and from the bus station. The only problem was that other guests arrived at 3 am, so the door bell ringing woke us up.
Stayed 2 nights in Nov 2017

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Heart of Banos
We booked at the Napolitano for a weekend stay. The property was very clean, safe and easy to get to. The family running it speaks excellent English and were able to guide us towards activities in the area, tours, restaurants, etc. As a bonus, they cook breakfast every morning - the food and service were excellent. I highly recommend the Napolitano for your stay in Banos. Everything is in walking distance. Our room was spacious and clean.
Stayed 2 nights in Jun 2017

10/10 Excellent

Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand & comfortable stay
It's a b&b converted from a grand house. It's located a short walking distant from the busy commercial center. Therefore, is doesn't has the noises or distractions of people or cars. The room is spacey and clean. Breakfasts were freshly made on the spot. Although, the menu is dictated by the kitchen but food and services were adequate. It has a great window view of mountains & small garden from my room. It's a short walk to the hot spring and downtown area. I felt very safe walk alone on the streets around the hotel by myself around midnight after the hot sprint bath. The only complain I had would be the wifi services. I stayed at 3rd floor and the wifi didn't seems work inside my room.

6/10 Okay

Jorge Alfonso, Pearland, United States of America

Liked: Cleanliness
Good place
A little far from CITI center. Dark street on the way back at night

10/10 Excellent

Samuel, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little gem in downtown Baños
Stayed at the Napolitano Hotel for two nights in June 2016. The hotel is located only a few blocks from downtown Baños. The staff was very friendly and the room was great.

10/10 Excellent

christophe, So Cal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay
Just a bit out of town to ensure silence and tranquility. Room was large with a dedicated seating area which was an added bonus

10/10 Excellent

John, Victoria, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a stay in Banos!
We spent 4 wonderful days at Hotel Napolitano. It had all of the conveniences that we required and more. It is a family run hotel and they are hard working and very attentive to their guests. The hotel is in a great location with short walks to downtown Baños and to the hot springs. The grounds were well maintained and the pool was clean and refreshing. We stayed in a large, comfortable suite that had beautiful views from all of the windows. During our stay we went on a waterfall excursion with the owner's son who spoke good English and was eager to give us a good experience. The daughter was very friendly, knowledgeable about activities in and around Banos and made delicious breakfasts. To top of our stay, the father drove us to the bus stop when we left. We would highly recommend the Napolitano.

10/10 Excellent

Armando, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, it was perfect all around.
We had a FANTASTIC stay at this hotel, its a very small town so location its really not important, it was like two blocks from the main square, the views were incredible, we really loved the breakfast, the rooms were big and clean, the service was great and we felt appreciated as guests. I highly recommend this hotel, it will not dissapoint you at all, i will certainly stay here again with no doubt.

10/10 Excellent

Sherry, Birmingham, Alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel within walking distance to town
The people who owned hotel were very hospitable. They were helpful and willing to answer any questions you would have. The rooms were great. Nice place to stay

8/10 Good

Tracy, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff!

10/10 Excellent

David, Quito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secure and well-kept small modern hotel.
Hotel was within a secure compound with swimming pool and outside sitting area. Room was large, clean, and comfortable. The owner is very involved in the operation of the hotel and was very helpful. The breakfast was excellent. Only a few blocks walk to almost everything.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff. Decent value for the price. Breakfast was good, but would be nice if it changed every few days.

6/10 Okay

Miriam, Austin, TX

Liked: Staff & service
Lots of Lost in Translation
It is the little things; no rainfall showerhead, no 24 hour room service for food rather just if you need us ring but not for food as anticipated. Although this family run hotel did try to make up for the inconvenience by helping us order then going to pick it up as it was past delivery hours. One other slight inconvenience is dinner was not permitted in the room, we had to dress again to eat in the common dining area. This place was ok, not what was advertised but still ok. We would prefer to know what we are getting into ...

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Just okay
Room was nice,clean and good shower. problems were breakfast was supposed to start at 8 (later than we would have liked) and nothing was ready. Pool was empty undergoing renovation, there was a cacophony (sp?) of barking dogs late into the night and no water for many hours. Okay,things happen but there was no one around to tell us why or when it would return. Finally got it again in the late afternoon. No apologies from anyone.

8/10 Good

JB, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Enjoyed my stay. Nice, clean room with view of mountains. Short walk to hustle bustle, but far enough where you don't get the noise. Excellent breakfast with beautiful view, friendly owners. Pool not open yet, nor spa - but it's coming. Owners can help with any activity you want to do. Thumbs up!

8/10 Good

Alice, Southern Oregon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice setting within easy walking distance to Banos
Jacque made a lovely breakfast every morning. The additions look so pleasing. It should be a wonderful spot to enjoy the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience!
Great family that runs a great hotel and they work hard to keep their customers happy. Thanks again... Stefano from Toronto.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room and friendly owner.
Our stay here was wonderful. Small, quiet and very clean, privately owned hotel. Great price!! Gated grounds, so try to get there before 8pm. Very nice and helpful owner.

10/10 Excellent

MikeC, Alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Like staying at home: without any of the chores
This is a family run business and had magnificent attention to detail. They treated you like family. The morning of my departure, the mother got out of bed very early and personally drove me to the bus terminal, since no taxis were running. I had magnificent bedroom views of the valley of Banos and sat on the side of the volcano, with smoke clearly visible from the back windows of the hotel. I will stay at this location when I return to Banos, without hesitation.

10/10 Excellent

N and S, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way Beyond Our Expectations
We were at the end of a two month visit of Peru and Ecuador and had 3 days to fill before flying home from Quito. We decided to drive to Baños de Agua Santa for the beautiful vistas, the thermal baths, and hiking opportunities. We booked a room at the Napolitano Hotel based on recent reviews, rates, and location. When we arrived, the proprietress showed us to a room on the top (3rd/4th in the U.S.) floor and apologized that it wasn't the type of room we had rented, but it was the only room left in the hotel. Wow! The room was an immaculate apartment suite with a kitchen, dining area, living area, fireplace, separate bedroom, a bathroom with a large round shower that included a concave picture window looking out on the beginning of the Amazon basin, and a large bedroom with a king bed and ample storage space for our luggage. Each morning we awoke to views of the Virgen de Agua Santa waterfall and the surrounding volcanic foothills; all told, the suite offered more than 270 degree views of the valley. And to top it all off with a bang, the local volcano, Tungurahua, erupted for the first time in two months early on our second morning. The boom from the eruption generated a sonic wave that, besides being possibly the loudest noise I've ever heard, shook the suite windows for several seconds afterward. So, in every way, even ways beyond the owners' control, we were overjoyed with our stay at Napolitano.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
good enuf
good enuf

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort