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After a day on the slopes, enjoy treatments at the full-service spa and swim in the indoor and outdoor swimming pools. Kempinski Hotel Grand Arena helps provide the perfect ski holiday with ski storage, ski passes and shopping on site. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. Free breakfast is served daily. WiFi is free in public spaces. This luxury hotel also offers a children's pool, a complimentary children's club and a health club. Parking is available for a fee. This 5-star Bansko hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
Kempinski Hotel Grand Arena offers 123 accommodations with minibars and a safe. Rooms open to balconies. A pillow menu is available. 27-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Gallery Restaurant – This poolside buffet restaurant specialises in international cuisine and only serves breakfast. Guests can enjoy drinks at the bar.
Come Prima Restaurant – Overlooking the pool and garden, this restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Sushi Bar and Teppanyaki – This restaurant specialises in sushi and only serves dinner. Reservations are required. Open daily.
24-hour room service is available.
An outdoor tennis court and a health club are featured at the hotel. An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include ski-in/ski-out access, a sauna and a 24-hour fitness centre.
Guests aged under 16 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
The on-site spa has 13 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.
The spa is open daily. Guests under 14 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property uses eco-friendly cleaning products.
For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
