4/10 Poor
Kieran
19 Sept 2024
Disliked: Staff & service
My stay at Casa Lit by Ona in Barcelona was unfortunately less enjoyable than expected. The check-in experience left a lot to be desired. I arrived two hours before the standard check-in time of 14:00 and was told I’d need to pay an additional €15 to check in early. Not wanting to pay, I decided to come back later. With little to do in the meantime, I returned at 13:15, only to see other guests, who arrived after me, being checked in early without any extra charge. When I asked about this, the staff suddenly allowed me to check in, which felt inconsistent and unfair.
The rooms themselves are basic—nothing special. While they’re clean, they lack any real charm or distinctive features. Additionally, the staff, while professional, didn’t come across as particularly friendly or welcoming, which added to the overall feeling that guest comfort wasn’t a top priority.
Given these issues, the experience didn’t quite meet expectations.
Kieran
Stayed 1 night in Sep 2024