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W Barcelona

5.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for W Barcelona

Property amenity
Exterior
Meeting facility
Exterior
4 restaurants, lunch, dinner served; Japanese cuisine

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Hot tub
  • Pool
  • Spa
  • Bar
  • Parking available

Explore the area

Map
Plaça Rosa dels Vents, 1, Barcelona, 08039
  • Port Vell
    7 min walk
  • Barceloneta Beach
    16 min walk
  • Barcelona Aquarium
    6 min drive
  • Barcelona (BCN-Barcelona Intl.)
    38 min drive

Room options

View all photos for Suite, 1 King Bed, Terrace

Suite, 1 King Bed, Terrace | Beach/ocean view

Suite, 1 King Bed, Terrace

  • 80 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Cool Corner Suite, Suite, 1 Bedroom, Non Smoking, Corner

Cool Corner Suite, Suite, 1 Bedroom, Non Smoking, Corner | Premium bedding, down duvets, pillow-top beds, minibar

Cool Corner Suite, Suite, 1 Bedroom, Non Smoking, Corner

  • 69 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed with Sofa bed, Non Smoking

Studio, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, down duvets, pillow-top beds, minibar

Studio, 1 King Bed with Sofa bed, Non Smoking

  • 59 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fabulous Room, Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Fabulous Room, Room, 1 King Bed, Non Smoking

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 3 Bedrooms, Terrace

Presidential Suite, 3 Bedrooms, Terrace | Premium bedding, down duvets, pillow-top beds, minibar

Presidential Suite, 3 Bedrooms, Terrace

  • 293 sq m
  • Sea view
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Premium bedding, down duvets, pillow-top beds, minibar

Suite, 2 Bedrooms

  • 177 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Marvelous Suite, Suite, 1 King Bed, Non Smoking, Terrace

Marvelous Suite, Suite, 1 King Bed, Non Smoking, Terrace | Premium bedding, down duvets, pillow-top beds, minibar

Marvelous Suite, Suite, 1 King Bed, Non Smoking, Terrace

  • 80 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Fabulous Room, Room, 1 King Bed, Non Smoking, Sea View

Premium bedding, down duvets, pillow-top beds, minibar

Fabulous Room, Room, 1 King Bed, Non Smoking, Sea View

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Room, Room, 2 Single Beds, Non Smoking, Marina View

Premium bedding, down duvets, pillow-top beds, minibar

Wonderful Room, Room, 2 Single Beds, Non Smoking, Marina View

  • 40 sq m
  • Marina view
  • Sleeps 2
  • 2 Single Beds

View all photos for Wonderful Room, Room, 1 King Bed, Non Smoking, Marina View

Premium bedding, down duvets, pillow-top beds, minibar

Wonderful Room, Room, 1 King Bed, Non Smoking, Marina View

  • 40 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Cozy Room, Room, 2 Single Beds, Non Smoking

Cozy Room, Room, 2 Single Beds, Non Smoking | Premium bedding, down duvets, pillow-top beds, minibar

Cozy Room, Room, 2 Single Beds, Non Smoking

  • 40 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Fabulous Room, Room, 2 Single Beds, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Fabulous Room, Room, 2 Single Beds, Non Smoking

  • 40 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Wonderful Room, Room, 2 Single Beds, Non Smoking, Marina View

Wonderful Room, Room, 2 Single Beds, Non Smoking, Marina View | Premium bedding, down duvets, pillow-top beds, minibar

Wonderful Room, Room, 2 Single Beds, Non Smoking, Marina View

  • 40 sq m
  • Marina view
  • Sleeps 2
  • 2 Single Beds

View all photos for Wonderful Room, Room, 1 King Bed, Non Smoking, Marina View

Premium bedding, down duvets, pillow-top beds, minibar

Wonderful Room, Room, 1 King Bed, Non Smoking, Marina View

  • 40 sq m
  • Marina view
  • Sleeps 2
  • 1 King Bed

View all photos for Fabulous Room, Room, 2 Single Beds, Non Smoking, Sea View

Premium bedding, down duvets, pillow-top beds, minibar

Fabulous Room, Room, 2 Single Beds, Non Smoking, Sea View

  • 40 sq m
  • Sea view
  • Sleeps 2
  • 2 Single Beds

View all photos for Cozy Room, Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Cozy Room, Room, 1 King Bed, Non Smoking

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

W Barcelona

Luxury hotel on the beach, with indoor pool
Catch some rays at the beach or spend the day relaxing at W Barcelona's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. Housekeeping is available on request.
W Barcelona offers 473 accommodations with iPod docking stations and minibars. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

This Barcelona hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool, a seasonal outdoor pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

W Barcelona SPA has 7 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at W Barcelona. During your stay, you'll be connected to the convention centre and just a quick walk from San Sebastian Beach. You'll find features such as free WiFi in public areas, plus 4 restaurants and a full-service spa.
  • Free WiFi
  • Enjoy Japanese cuisine with ocean views at NOXE, one of the property's 4 restaurants
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor and seasonal outdoor pools or soak in the hot tub
  • Indulge with aromatherapy, deep-tissue massages or facials at W Barcelona SPA
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 4-minute drive from Barceloneta Beach and 5 minutes from Port de Barcelona
  • Airport pick-up and train station pick-up shuttle service available for a fee
  • Pets welcome for a fee
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at W Barcelona such as a seasonal outdoor pool and an indoor pool.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This luxury hotel also offers a hot tub, a steam room and a fitness centre. For a fee, parking is available.

This 5-star Barcelona hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11 AM.
NOXE – Overlooking the ocean, this restaurant specialises in Japanese cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
COYA – Overlooking the ocean and pool, this restaurant specialises in Peruvian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
W Lounge – This poolside bar specialises in local and international cuisine and serves lunch and dinner. Open daily.
FIRE – This steakhouse specialises in Mediterranean cuisine and is located by the pool. Reservations are required. Open daily.
SALT Restaurant – This restaurant is located on the beach and specialises in Mediterranean cuisine. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Catalan, English, French, German, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Valet parking on site (EUR 30 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 35 per person
  • 4 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • COYA
  • FIRE
  • NOXE
  • SALT Restaurant
  • W Lounge

Things to do

  • Designer stores
  • Full-service spa
  • Gym
  • Indoor pool
  • Nightclub
  • Private wine tours
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Spa tub
  • Steam room
  • Wine tours

Family friendly

  • Art supplies
  • Baby bath
  • Free cot
  • Highchair
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 19 meeting rooms
  • 24-hour business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 12 accessible parking spaces
  • Braille/raised signage
  • Grab bar near toilet (70 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (104 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.
This property is located in the city's Low Emission Zone; only low-emission vehicles are permitted to enter. Guests with non-Spanish license plates must register their vehicle with the city in advance.

Access methods

Staffed front desk

Pets

  • Pets: EUR 100 per accommodation, per stay
  • Weight limit: 40 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 137.5 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 100 per accommodation, per night
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 8.25 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 35 per person
  • Airport shuttle fee: EUR 130 per room
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 137.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses solar energy, plus a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
W Barcelona offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Barcelona W
W Barcelona
W Hotel
W Hotel Barcelona
W Barcelona Catalonia
w Barcelona Hotel Barcelona
Hotel W Barcelona
W Barcelona Hotel
W Barcelona Barcelona
W Barcelona Hotel Barcelona

W Barcelona Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 625 out of 1004 reviews" "
Rating 8 - Good. 180 out of 1004 reviews" "
Rating 6 - Okay. 81 out of 1004 reviews" "
Rating 4 - Poor. 52 out of 1004 reviews" "
Rating 2 - Terrible. 66 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, still as good as the first time we stayed when it opened
Stayed 3 nights in Sep 2024

8/10 Good

Anita

Stayed 3 nights in Sep 2024

10/10 Excellent

vasko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but if u like to walk perfect for u
Stayed 2 nights in Jul 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing. The spa services are great. I can’t wait to come to Barcelona and stay here again 😃
Stayed 1 night in Aug 2024

10/10 Excellent

Tracey, Valley Stream

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prefect. Will come again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything here is really well done. highly recommnded
Stayed 4 nights in Aug 2024

10/10 Excellent

Sang Hyon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anna at the front desk made our check in wonderful! We were able to get into our room early thanks to her help!
Stayed 2 nights in Aug 2024

10/10 Excellent

Shauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Aug 2024

10/10 Excellent

Amine Mohamed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was amazing, the food was really good. I would recommend this hotel to my family every one was nice and accommodating.
Stayed 3 nights in Aug 2024

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very disappointing. Very far from being a high end hotel. Smells cigarettes in the rooms and corridor. The Hotel needs a lot of renovation. It’s more a hotel made for party animals than a luxurious one.
Stayed 2 nights in Aug 2024

8/10 Good

Antonino

Stayed 3 nights in Aug 2024

10/10 Excellent

Devyn, Mohnton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in early due to an overnight flight from Philly. We were exhausted from traveling and didn’t expect our suite to be ready and it wasn’t. However, the very sweet and professional woman checking us in provided a complimentary courtesy room which was very welcomed. After a nice rejuvenating nap there we were informed that our “Marvelous” Suite was ready. A gorgeous, spacious room with a spectacular view of the beach from one window and the Mediterranean Sea from the other. My wife enjoyed the terrace as a welcomed place for a cigarette. Something nonexistent in the USA any longer. After unpacking we headed out to dinner but stopped for a drink at the bar in the lobby. The bartenders were very friendly and made a perfect martini. (The real way, with gin, not vodka.) we ventured out for dinner and afterwards we returned to the lobby bar for a nightcap. Room service for breakfast was fast and hot. I recommend the French press coffee. Unfortunately we were only here for one night as we’re now leaving for a cruise. (We can see our cruise ship from the hotel room.) We most enjoyed the hip, vibrant and fun vibe here at the W Barcelona and will definitely return.
Stayed 1 night in Aug 2024

10/10 Excellent

Soltana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Wonderful customer service! Very comfortable bed and amazing room!
Stayed 1 night in Aug 2024

2/10 Terrible

Cansu

Disliked: Staff & service
..
Stayed 1 night in Aug 2024

10/10 Excellent

Jasdip

Property needs better up keep
Stayed 4 nights in Aug 2024

10/10 Excellent

Mark

Lovely hotel
Stayed 3 nights in Aug 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Claudio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive but exclusive
The best hotel in Barcelona. Stayed on 20th floor. Wonderful Room was well, wonderful! Auto blackout blinds controlled from enormous bed. We used the infinity pool, games room, gym and went to top floor nightclub (more a bar) Food at the FIRE restaurant was top notch. Recommend the duck and tenderloin! Breakfast was amazing and recommended. Expensive but exclusive
Stayed 3 nights in Aug 2024

10/10 Excellent

JEANNI

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the W Barcelona! The staff are the friendliest and most helpful of any W I have ever stayed in — and that is saying a lot, as it is my favorite hotel brand. The amenities are incredible and you get the most spectacular view whenever you select an ocean view. Enjoy!
Stayed 5 nights in Jul 2024

10/10 Excellent

bella

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 5 nights in Jul 2024

10/10 Excellent

SERJIK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Max

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with numerous amenities. Our rooms were not ready until 5:00 and 5:30, because the hotel was at full capacity the previous night and the cleaning staff was running behind. The rooms are spacious with plenty of closet space. Our minibar had a bunch of things missing but we were assured that “it’s not going to be a problem”. The floor of the large shower was not pitched correctly so the water would flow out into the bathroom. We placed a towel on the ground inside the shower to keep most of the water inside. The outside of the property featured many loungers and pools with cabanas for rent. The one issue we had was that they would close the outside areas at 4:30 each day to set up for private events. One of the reasons we paid thousands of dollars for this hotel was to use the infinity pool, hot tub and poolside loungers, and we were deprived of using them, because the hotel got more money from someone else to reserve those areas. We were actually told that we can use the table with 4 chairs if we pay 1000€ or a 6 person lounger for 2000€. No thank you… The concierge was not helpful in obtaining tickets for sightseeing, actually telling us to use the websites. Also they made a reservation for the hotel restaurant Fire, and then when we showed up, the hostes had no such reservations!! Disappointed
Stayed 2 nights in Jul 2024