2/10 Terrible
Lynn C.
22 Sept 2024
Disliked: Cleanliness
Horrible customer service and filthy floors
As soon as we checked in, we noticed the floors were filthy. I wiped the floors with damp paper towels in all the rooms and the paper towels were black. Also the living room and bedrooms had large area rugs that were beyond dirty. Sofa had stains as well. Called the customer service number. They opened a claim and asked if we would allow cleaning staff to come in the following day to clean. We agreed because we did not want to spend a day of our vacation watching the cleaning staff clean. When we came back later the next day, the floors had been cleaned, area rugs removed and sofa somewhat cleaned. We also noticed my husband’s sandals that were next to the master bed were gone. We spent several hours over the next 5 days calling and texting customer service. They adamantly denied taking the sandals and would not in any way try to resolve this situation. We repeatedly asked for a local manager to call us and were promised a call before checkout. Never received the call. In fact at that point we were told managers don’t call renters, after we were told the manager was out of town and would call us upon return. One lie after another. The cleaning staff that took the sandals knows what they did. Sadly, lesson learned for us. Do not allow anyone to enter the rented house when you are not present.
Lynn C.
Stayed 7 nights in Sep 2024