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Grand Eska Hotel & Suite

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Eska Hotel & Suite

Front of property
Terrace/patio
Romantic Suite | Premium bedding, in-room safe, desk, soundproofing
Couples treatment room(s), Turkish bath/hammam, body treatments
Lobby

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Hot tub
  • Spa
  • Pool
  • Laundry
  • Breakfast included

Explore the area

Map
1 Jl. Prambanan, Batam, Kepulauan Riau, 29444
  • Nagoya Hill Mall
    14 min walk
  • Harbour Bay Ferry Terminal
    4 min drive
  • Grand Batam Mall
    4 min drive
  • Batam Batu Besar (BTH-Hang Nadim)
    29 min drive

Room options

View all photos for Escape View

Escape View | Premium bedding, in-room safe, desk, soundproofing

Escape View

  • 3 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Escape Standard Twin

  • Sleeps 2
  • 2 Single Beds

View all photos for Romantic Suite

Romantic Suite | Premium bedding, in-room safe, desk, soundproofing

Romantic Suite

  • 4 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Escape Deluxe Balcony

  • Sleeps 2
  • 1 Double Bed

View all photos for Escape Room

Escape Room | Premium bedding, in-room safe, desk, soundproofing

Escape Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite

Executive Suite | Premium bedding, in-room safe, desk, soundproofing

Executive Suite

  • Sleeps 2
  • 1 Double Bed

Escape Twin

  • Sleeps 2
  • 2 Single Beds

Suite 3 Bedrooms

  • Sleeps 4
  • 2 Double Beds and 1 Single Bed

View all photos for Suite 1 Bedroom

Suite 1 Bedroom | Premium bedding, in-room safe, desk, soundproofing

Suite 1 Bedroom

  • 3 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite 2 Bedrooms

Suite 2 Bedrooms | Premium bedding, in-room safe, desk, soundproofing

Suite 2 Bedrooms

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

Escape Double Balcony

  • Sleeps 2
  • 1 Double Bed

Similar properties

Room

Four Points by Sheraton Batam

Pool
Spa
Parking included
Free WiFi
4.4 out of 5, Excellent, (107)
The price is €86
for 1 night
includes taxes & fees
11 Dec - 12 Dec
Four Points by Sheraton Batam

About this property

Grand Eska Hotel & Suite

Hotel with 4 hot tubs, near Harbour Bay Ferry Terminal
An indoor pool, a restaurant and a bar/lounge are available at this hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli and a coffee shop/cafe are on-site. Change of towels is available on request
Grand Eska Hotel & Suite offers 54 air-conditioned accommodations with a safe and complimentary slippers. Beds feature premium bedding. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). An iron/ironing board, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
4 hot tubs are on site along with an indoor pool. Other recreational amenities include a children's pool.
Guests can pamper themselves by indulging in the on-site spa services. There are 22 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.
Our customers tell us that they can't get enough of the helpful staff at Grand Eska Hotel & Suite . During your stay, you'll be within walking distance of Harbour Bay Ferry Terminal. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps) and wired Internet
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the indoor pool or soak in the 4 hot tubs
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Just a 4-minute drive from Harbour Bay Ferry Terminal and 8 minutes from Batam Centre Ferry Terminal
Grand Eska Hotel & Suite offers its guests 4 hot tubs, an indoor pool, and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi and wired Internet.

Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Grand Eska Hotel & Suite . Free self parking is available.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.
Grand Eska Hotel & Suite has a restaurant on site.

Languages

English, Indonesian, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free secured self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 22 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sports massages
  • Thai massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • No lift

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Grand Eska Hotel Suite
Grand Eska & Suite Batam
Grand Eska Hotel & Suite Hotel
Grand Eska Hotel & Suite Batam
Grand Eska Hotel & Suite Hotel Batam

Grand Eska Hotel & Suite Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 5 out of 26 reviews" "
Rating 8 - Good. 13 out of 26 reviews" "
Rating 6 - Okay. 3 out of 26 reviews" "
Rating 4 - Poor. 2 out of 26 reviews" "
Rating 2 - Terrible. 3 out of 26 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Seah

Room and toilet were small. TV not clear. Air cond was not cold. Bfast was bad and dinning place was small. No welcome drinki upon check in
Stayed 1 night in Jun 2024

6/10 Okay

Nona

Liked: Cleanliness
No water was available in the toilet.
Stayed 1 night in Jun 2024

8/10 Good

Daryl Keen Hoong

Travelled with partner
Liked: Staff & service, property conditions & facilities
The romantic suite setup was elegant and clean, great for couple stay. Will be more enjoyable if bathrobes are provided. The breakfast selection was good but some food quality can be improved. Downside is location, shopping area is not in walking vicinity, but transportation like grab is very available.
Stayed 2 nights in May 2024

8/10 Good

Sriram

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff who make it worth returning to
Stayed 1 night in Apr 2024

8/10 Good

Sriram

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Abhishek, Kuala Lumpur

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at this property and I must say that it deserves the word 'Grand'!! All the hotel staff were really professional, friendly and always smiling with full of energy all the time. I did face some challenges in communicating with some staff members due to language barrier as I noticed that only the front desk staff was good in English.... But this didn't cause me any issues since I used Google translator. Even though some were not able to understand English, but still they were very eager to help and tried to communicate well. The room that I took was very nice and comfortable but was very dark due to the dark colour scheme on walls and furniture. But it might suite to others as we all have different taste. Breakfast buffet was OK and not that fancy. I loved the 24x7 open Bar that serves most of the popular alcoholic drinks. Overall, I am glad that I stayed here and later wished that I should have stayed more. Definitely, it will be my first choice on my next trip to Batam and this time I will request for bright coloured room. Cheers!!
Stayed 1 night in Mar 2024

10/10 Excellent

Sriram

Travelled with group
Liked: Cleanliness, staff & service
A nice looking and clean hotel with friendly staff. Definitely would stay here again.

8/10 Good

Shahul Hameed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

4/10 Poor

Kaith

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We book a room for 3 persons and it said multiple beds. When we checked in, we were shocked to find that there was only one king size bed for the 3 of us. I wanted to talk to the manager regarding this issue but was told the manager was not around and we were not allowed to change room. I remembered from the photo it was a big room with bathtub but the room was so small with no wardrobe, no place to walk and no place to put our luggages. It was a very small room. The room was too small for 3 persons to stay. The condition of the room was quite bad. Flooded every time we bathe, tap leaking, showers were almost dropping off and dangerous to bathe there. I highlighted these issues to the hotel but all these issues were not rectified and we were not allowed to change room. We suffered for the 5 nights there as we were all cramped up on only 1 bed. No place to walk and to hang our clothes. Not recommended and I hope Expedia can take note of such issues. If we have known that the room is so small, I would have cancelled my reservation with grand Eska and book another hotel which offers better and bigger rooms. It was quite a disappointing experience there.
Stayed 5 nights in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Patrick

Travelled with partner
Disliked: Property conditions & facilities
The sink in the bathroom was so small with no space at all to put rinsing cup, toothbrush, toothpaste etc There wasn't enough space to put a bottle of hand wash so much so as after toileting, have to get body bath from the cubicle section to wash hands. There were only two hangers for hanging our clothing to air etc. Each time after housekeeping, they did not replace any toilet rolls too. There is no bench to put our luggage on to retrieve clothes etc. As for the lifts, the button to keep the doors open when exiting do not seem to be working well so much so that the doors closed within a minute after we were in the process of moving out of the lift. This happened multiple times already. The chair in the room also has a leg that is a bit loose which is dangerous if it falls out one day and can cause the person sitting on it to get injured. The breakfast spread is not fantastic and both the coffee and tea has a very strong smell too. The hotel lobbies and room itself also has a very strong smell when we first checked in. Eg like musty smell?
Stayed 3 nights in Feb 2024

4/10 Poor

kenny

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
Bad experience as a family getaway hotel. Room dirty. Pillow smelly. Many silver fish on the wall. Room smell mouldy but the staff managed to get us new room only the next day. This causes us to have flu and headache for the rest of the days. Breakfast varieties limited. Lift seems like going to breakdown. Guess the only pleasant thing is that the staffs are polite. Overall not recommended.

6/10 Okay

Terry

Stayed 2 nights in Dec 2023

8/10 Good

Ernie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Corridors claustrophobically narrow, the room was tiny. However the main issue was the design of the toilet. Completely impractical. Long toilet with no extractor fan or ventilation. Shower stall at one end, and the only towel rack at the far end over the toilet bowl. No hooks or anything for your towel when showering. Have to walk to the other end to retrieve. The shower stall glass is also woefully inadequate. Simply too narrow to stop more than half the spray deluging the toilet floor. Staff were well trained and polite. Also offered transport to us as needed. When we checked out, their drivers were out, so they called a Grab car to the harbour for us. Very nice touch
Stayed 1 night in Dec 2023

8/10 Good

NUR SHAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Eska short getaway review
Hotel is refurbished from an old hotel. Some upgrade works are still ongoing. Facilities & cleaniness can be further improve. Hotel staff are friendly & helpful 👍 Massage facilities are quite good 👍👍
View from balcony
Room view
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Nice spa and beddings
Good option for in-house spa services - not to be missed! Customer service is as great as always (high Indonesian standards).
Stayed 2 nights in Dec 2023

2/10 Terrible

Malva

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service
Property is situated at a location that’s not convenient for us to walk around. Rooms are fairly clean despite the property is under going renovations. Staff are all very friendly & helpful.
Stayed 2 nights in Sep 2023

10/10 Excellent

Alyanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the aesthetic of the property, modern and stylish. Staff are very friendly and accommodating! Bed was comfy. Would stay here again :)
Stayed 2 nights in Jul 2023

6/10 Okay

Martha

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Poor description in the room type.
Through hotels.com website, we booked a Standard Room with Multiple beds and selected 3 Adults for S$68.50/night. It was too good to be true. Upon check-in, the hotel front desk told us the room is 1 King size bed. I told them my booking was for 3 Adults so it is impossible for us to squeeze into 1 bed. Moreover, the room type selected was Standard Room MULTIPLE BEDS. It is common sense that when I have 3 adults in the booking, 3 beds should be assigned to me! He then told me that in that case, they have a room with 2 single bed but I need to pay S$28.14/night for the 3rd bed! My friends and I do not want to continue this argument to spoil our vacation and we accepted. I am utterly unhappy how we were "exploited".
Stayed 1 night in Jun 2023

8/10 Good

S

Stayed 2 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Arab styling hotel
Had a great stay. Very comfortable bed. Some minor maintenance issues, drain in shower slow can flood, door hard to open. Breakfast was excellent do not miss it
Stayed 1 night in Jun 2023

8/10 Good

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple stay, staff is friendly
Check in was easy with Elsa assistance. The things to improve is that, door locked failed everyday, renovations was on- going so expect noises and the floor trap drain for bathing area was chocked and not rectified even after feedback on 1st day. The staff is friendly and approachable
Stayed 2 nights in May 2023

8/10 Good

Muhammad

Liked: Cleanliness, staff & service
The staffs from the frontdesk, dining and eska spa are all friendly and nice. Bear in mind this hotel is newly taken over by Eska and previously known as Swiss Belinn hotel. Its still in a refurbish state and there will be some issues..dont blame them..its normal..its new.Please give them some time to adjust. Once all ok, it will be superb hotel..room is nice..definitely will come back again. Recommended to Singaporean guest who like comfort accomodation and also local guest too. Great work Eska..2 thumbs up
Stayed 1 night in May 2023