This home, at first glance seemed ideal. Spacious and cozy. Until we got settled in.
I could ramble on and on about the problems with our stay; the hot tub wasn't working, some very basic necessities were missing, there was garbage left behind, the BBQ was disgustingly dirty, etc..... Overall, we didn't feel that it met the standards of a rental of that cost.
BUT, it all pales in comparison to the awful experience with the owner. We tried to cancel when the new Covid rules of "no unessential travel", including ski holidays, came out. She told us that those rules do not apply at Big White and she would not refund our money. We took our chances and stayed there anyway, since we couldn't get a refund.
When sharing the good and not so good points of our stay, she blamed her cleaning staff and at the same time, said that she was there cleaning, herself. When asked for some form of compensation for the lack of the home meeting her listed advertisement, she refused to address that and instead made all sorts of excuses. She went on to accuse us of purposely leaving the home a mess. Which could not be further from the truth.
With the lies, accusations and game playing, I cannot put into words how upsetting and difficult it has been to work with this owner. I caution future renters.