2/10 Terrible
Miss E
2 Dec 2024
Disliked: Cleanliness, staff & service, room comfort
Disappointing!!
The room itself was comfy and well laid out, however once we opened the curtains our view was of a old balcony - which was locked, which hadn't been cleaned it what seems decades. The glass partitions were smashed and the windows were absolutely filthy which was a shame as we would've had a wonderful view of the river otherwise.
We then were woken up by a fire alarm at 3am (i understand this cannot be helped) it went off for a very short time around 20 seconds, so we called the hotel on our mobile who told us this was due to a guest smoking in their room. Unsure how they managed to go to the room, investigate the cause and come back to silence the alarm within that short time frame. The fire alarm then went off again at 8am. We decided to check-out. We complained about the fire alarms upon check out the staff member stated "ahh yes 3 o'clock someone was smoking" i asked "and the 8am?" but mid-way through talking to us took a phone call on their mobile phone, put it down and hesitantly said "yeah it's normal" i asked for clarification whether they meant it was a routine alarm check? and they said "ahh yeah something like that" and picked her mobile up again to continue our call. It was awful communication and definitely added to our concerns regarding the health and safety of the hotel.
Would not feel safe staying here if there was a real fire!!
Miss E
Stayed 1 night in Nov 2024