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H2 Platinum Lourdes

4.0 star property

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Photo gallery for H2 Platinum Lourdes

Indoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Point of interest
Exclusive Double Room | Minibar, in-room safe, desk, blackout curtains
Premium Suite | Minibar, in-room safe, desk, blackout curtains
Point of interest

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Breakfast available
  • Parking available
  • Pet-friendly

Explore the area

Map
Avenida Olegário Maciel 1748, Lourdes, Belo Horizonte, MG, 30180-111
  • Liberty Square
    ‪17 min walk‬
  • Afonso Pena Avenue
    ‪18 min walk‬
  • BH Shopping
    ‪9 min drive‬
  • Belo Horizonte (CNF-Tancredo Neves Intl.)
    ‪55 min drive‬

Room options

View all photos for Premium Suite

Premium Suite | Minibar, in-room safe, desk, blackout curtains

Premium Suite

  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, blackout curtains

Double Room

  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed

  • 23 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 Double Bed

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Minibar, in-room safe, desk, blackout curtains

Standard Room, 2 Single Beds

  • 25 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Exclusive Double Room

Exclusive Double Room | Minibar, in-room safe, desk, blackout curtains

Exclusive Double Room

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Reception

Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.4 out of 5, Excellent, (999)
The price is €97
for 1 room
includes taxes & fees
14 May - 15 May
Ouro Minas Hotel Belo Horizonte, Dolce by Wyndham

About this property

H2 Platinum Lourdes

Hotel with a fitness centre, steps from DiamondMall
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a steam room and a coffee shop/cafe are on-site.
H2 Platinum Lourdes offers 108 accommodations with minibars and a safe. This accommodation offers separate sitting areas. 50-inch Smart televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a steam room and a fitness centre.
During your stay at H2 Platinum Lourdes, you're just a quick walk from DiamondMall. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a porter and luggage storage
  • On-site recreation includes a gym and a steam room
  • Steps from DiamondMall and Carlos Chagas Square
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
As a guest of H2 Platinum Lourdes, you'll find an indoor pool, Access to hot tub, a steam room, and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 2282 square feet (212 square metres) and includes conference space. The business-friendly H2 Platinum Lourdes also features multilingual staff, a garden, and coffee/tea in common area. You'll have access to the indoor pool at a partner property. Parking is available for a fee.

This 4-star Belo Horizonte hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
Clári – This restaurant serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered valet parking on site (BRL 40 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; BRL 49 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Clári

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Steam room
  • TV in common areas

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2,282 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (80 centimetre wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from April 22 2025 to May 11 2025 (dates subject to change):
  • Hot tub
The property will be renovating from 22 April 2025 to 11 May 2025 (completion date subject to change). The following areas are affected:
  • Hot tub
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: BRL 80.00 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 4 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 120.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately BRL 49 per person
  • Valet parking fee: BRL 40 per day
  • Pet fee: BRL 80.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: BRL 120.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Pool access available from 6:00 AM to 10:00 PM
  • One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Bh Platinum
Bh Promenade Platinum
Platinum Promenade
Platinum Promenade Bh
Promenade Bh
Promenade Bh Platinum
Promenade Bh Platinum Belo Horizonte
Promenade Bh Platinum Hotel
Promenade Bh Platinum Hotel Belo Horizonte
Promenade Platinum
Promenade BH Platinum Belo Horizonte, Brazil
H2 Platinum
Promenade BH Platinum
H2 Platinum Lourdes Hotel
H2 Platinum Lourdes Belo Horizonte
H2 Platinum Lourdes Hotel Belo Horizonte

H2 Platinum Lourdes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 428 out of 803 reviews
Rating 8 - Good. 264 out of 803 reviews
Rating 6 - Okay. 73 out of 803 reviews
Rating 4 - Poor. 22 out of 803 reviews
Rating 2 - Terrible. 16 out of 803 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

George Rodgers

Liked: Cleanliness, amenities, property conditions & facilities
I notified the front desk that it was a bad idea to use a fragile plate to hold soap in the bathroom close to the sink edge where it could get wet slip off, fall to the floor and break into sharp pieces that almost cut my foot. I took a picture to show the front desk during check-out. After spending four days and having accident that could have been avoided their response was to charge me a100 multa for a 10 plate that should never have been in the bathroom. I will be sure not to stay there when I return in March. Notifiquei a recepção que era uma má ideia usar um prato frágil para segurar o sabonete no banheiro perto da borda da pia, onde ele poderia molhar, escorregar, cair no chão e quebrar em pedaços afiados que quase cortaram meu pé. Tirei uma foto para mostrar à recepção durante o check-out. Depois de passar quatro dias e ter um acidente que poderia ter sido evitado, a resposta deles foi me cobrar uma multa de 100 por um prato de 10 que nunca deveria estar no banheiro. Vou me certificar de não ficar lá quando voltar em março.
Stayed 2 nights in Jan 2025

8/10 Good

Clarissa

Excelente localização, mas muito o que melhorar

O hotel possui instalações antigas. O quarto tinha um cheiro estranho, mas a cama era confortável. O café da manhã é razoável, mas poderia ser melhor. Fiquei um pouco incomodada com o atendimento recebido na recepção. Chegamos com apenas 2 horas de antecedência, pedimos para realizar o check-in e nos foi informado que somente poderíamos realizá-lo se pagássemos meia-diária. Na saída, tentamos ver a possibilidade de obter pelo menos uma hora no check out, já que nosso voo era só à noite. Infelizmente, uma das atendentes foi até um pouco rude, disse que poderia fazer o favor de nos conceder 30 minutos, mas que se quiséssemos mais teríamos que pagar a meia-diária. Tudo é a forma que você diz algo. Achamos exatamente desrespeitoso esse comportamento. É importante realizar melhorias e treinamento no atendimento, principalmente da recepção.
Stayed 2 nights in Jan 2025

8/10 Good

Heloisa

Needs better towels
Stayed 16 nights in Dec 2024

10/10 Excellent

Clayton, Charlotte

Stayed 1 night in Dec 2024

10/10 Excellent

Ildeo

Stayed 1 night in Dec 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

SVIA C P

Stayed 2 nights in Dec 2024

10/10 Excellent

JOSE C

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

6/10 Okay

Rodinei

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort

Experiência ruim.

Me hospedei na unidade 2107, do quarto se ouvia uma ruído no forro que foi impossível dormir, reclamei, porém não foi resolvido, basicamente uma noite em claro. Já me hospedei dezenas de vezes nesse hotel, de manhã eu e minha esposa saímos para trabalhar, não conseguimos chegar até às 12h para o check out, chegamos às 14h, mas a gerência do hotel não concedeu nenhuma cortesia, tivemos que pagar outra estadia, inclusive do estacionamento, por nossas malas ter ficado 2,5 horas a mais no quarto. O café da manhã, nunca a atendente do omelete está no local, a três hospedagens que não não consigo o omelete. Estão no direito deles, mas não volto mais.
Stayed 1 night in Nov 2024

10/10 Excellent

Clayton, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy accessible
Stayed 6 nights in Oct 2024

10/10 Excellent

Ormond

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, safe and the central market and a mall is close by. There is a restaurant next door which has great food. No
Stayed 6 nights in Oct 2024

4/10 Poor

Abhinav

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service - missing basic things like coffee in the lobby or common sense practices on being responsive to customer requests
Stayed 3 nights in Oct 2024

10/10 Excellent

Frederico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in Belo Horizonte
Stayed 1 night in Oct 2024

10/10 Excellent

ANDRE

Stayed 3 nights in Oct 2024

10/10 Excellent

CARLOS A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Vivyane

Liked: Staff & service

Excelência em hospedagem

Excelência nas instalações, localização, e no atendimento de todos, em especial do gerente Vitor. Recomendo.
Stayed 1 night in Sep 2024

2/10 Terrible

MATHEUS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absurdo

Fiz o pagamento antecipado e tivemos um problema no voo de grarulhos. Tivemos que ficar no aeroporto por 1 dia. Quando chegamos no hotel avisaram que nosso quarto não estava disponível, pois eles haviam vendido para outro hóspede, alegaram que deu “no show” sendo que tínhamos pago antecipadamente 2 diárias. E os mesmos avisaram que a 2 diária tbm n seria reembolsada. Um completo absurdo.
Stayed 2 nights in Sep 2024

10/10 Excellent

Rosemary

Stayed 2 nights in Aug 2024

10/10 Excellent

Giselle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

4/10 Poor

ILDEFONSO A TITO U

Business traveller
Disliked: Cleanliness, room comfort
O quarto do hotel não era como o que vimos na foto. As 22:10 tentamos um room service e não foi possível tivemos que pedir um iFood . No dia seguinte no café da manhã às mesas estavam todas sujas e os funcionários todos conversando sem mostrar interesse em limpá-los para os próximos hóspedes . A impressão das comidas no café da manhã não eram boas, e o local tinha aspecto de sujo. Estávamos em mais pessoas , e todas com a mesma impressão . O hotel tem uma ótima localização .
Stayed 2 nights in Aug 2024

10/10 Excellent

Silvana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Renata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel bem localizado, funcionários eficientes, café da manhã bom e variado.
Stayed 2 nights in Aug 2024

10/10 Excellent

Tarek

Stayed 6 nights in Jul 2024