6/10 Okay
Cathrine
Travelled with family
30 Aug 2024
Liked: Cleanliness
Disliked: Staff & service
Rooms are spacious abd this good as we hsve young children.
However,
Food was repetitive and cold most of the time!
Food tasteless all the time, even the freshly babequed meat or fish had no flavouring, just bland
As all-inc we were allowed to have obe dinner at eaither the italianor American restaurant at the hitel, when we attended for our booking, we were treated as if we were cheap skates! Staff has no sense of humour! Sold us an awful bottle of wine, upon tasting the wone tasted cheap and venegary! When we tild him the wine wasnt good, ge rhen admittedhe knew nothing about wines and said he probably shouldn't have recommended. But of course, we had to pay for it.
I then went on to order an additional garlic bread as my 2 year old rrally liked it, I was sloken to in a stern voice that i should be aware anything more than one starter, main amd dessert, i had to pay for any extras! I replied that Iwas aware of this and did ge think after paying £9800 fir a 10 day stay, i couldnt afford a piece of garlic bread? It was after this they returbed with a dessert menu but at that point, I just wanted to leave! He probably noticed their service hadnt been great, and offered for us not to pay for the said garlic bread!🙄.
The phone is the room wasnt working from day one and after numerous reports it was then that it was finally fixed, 2 days before we departed.!
The room walls are paper thin!. We were disturbed until about 330am daily by next door people who were drunk daily.
Cathrine
Stayed 10 nights in Aug 2024