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Sinabung Hills Berastagi

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sinabung Hills Berastagi

Outdoor pool
Deluxe Room | Desk, rollaway beds, bed sheets, wheelchair access
Junior Suite | View from room
Garden
President Suite | Living area | 32-inch TV with satellite channels, ping pong

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • Laundry
  • Parking included
  • Housekeeping

Explore the area

Map
Jl. Kolam Renang, Berastagi, North Sumatra, 22153
  • Berastagi Fruits Market
    8 min drive
  • Taman Mejuah Park
    8 min drive
  • Masjid Istihrar Mosque
    8 min drive

Room options

View all photos for Deluxe Room

Deluxe Room | Desk, rollaway beds, bed sheets, wheelchair access

Deluxe Room

  • 28 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room | Desk, rollaway beds, bed sheets, wheelchair access

Superior Room

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for President Suite

President Suite | Living area | 32-inch TV with satellite channels, ping pong

President Suite

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Cottage

Deluxe Cottage | Terrace/patio

Deluxe Cottage

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Cottage

Superior Cottage | Desk, rollaway beds, bed sheets, wheelchair access

Superior Cottage

  • Sleeps 2
  • 1 Queen Bed OR 1 Single Bed

View all photos for Suite Cottage

Suite Cottage | Desk, rollaway beds, bed sheets, wheelchair access

Suite Cottage

  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite | Desk, rollaway beds, bed sheets, wheelchair access

Junior Suite

  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Pariban Hotel

Pool
Parking included
Free WiFi
Housekeeping
5.0 out of 5, Exceptional, (2)
The price is €39
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Pariban Hotel

About this property

Sinabung Hills Berastagi

Family-friendly hotel with 24-hour front desk and outdoor pool
An outdoor pool, a restaurant and 24-hour room service are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a children's pool, concierge services and laundry facilities.
Sinabung Hills Berastagi offers 106 accommodations with coffee/tea makers and complimentary slippers. Satellite televisions are provided. Housekeeping is offered on a daily basis and hairdryers can be requested. Rollaway/extra beds (surcharge) are also available.
An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the overall property condition at Sinabung Hills Berastagi. During your stay, you'll be close to Masjid Istihrar Mosque. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free Wi-Fi in some public areas
  • Free self-parking
  • Enjoy local and international cuisine and garden views while dining at Sinabung Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, a porter and luggage storage
  • On-site recreation includes basketball and a playground
  • 8 minutes by car from Berastagi Fruits Market and 8 minutes from Taman Mejuah Park
  • Airport shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. Sinabung Hills Berastagi offers its guests an outdoor pool and a children's pool. A terrace, barbecue grills, and multilingual staff are also featured at the family-friendly Sinabung Hills Berastagi. Self parking is free.

This 4-star Berastagi hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to 10:00 AM.
Sinabung Restaurant – Overlooking the pool and garden, this restaurant specialises in local and international cuisine and only serves breakfast. Open 24 hours. Reservations are required.
24-hour room service is available.

Languages

English, Indonesian, Malay

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: IDR 110,000 for adults and IDR 80,000 for children
  • A restaurant

Restaurants on site

  • Sinabung Restaurant

Things to do

  • Basketball
  • Children's pool
  • Outdoor pool
  • Playground
  • Table tennis
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • 5 steps to reach entrance
  • Handrails in stairways (70 centimetre high)
  • Lift (90 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • LED lighting

Policies

Check-in

Check-in time starts at 2 PM
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sinabung Hills Berastagi

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 350000 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 110000 for adults and from IDR 80000 for children
  • Rollaway bed fee: IDR 350000 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Sinabung Brastagi
Sinabung Brastagi Berastagi
Sinabung Resort Brastagi
Sinabung Resort Brastagi Berastagi
Sinabung Hills Berastagi Hotel
Sinabung Hills Hotel
Sinabung Hills Berastagi
Sinabung Hills
Sinabung Hills Berastagi Hotel
Sinabung Hills Berastagi Berastagi
Sinabung Hills Berastagi Hotel Berastagi

Sinabung Hills Berastagi Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 5 out of 33 reviews" "
Rating 8 - Good. 23 out of 33 reviews" "
Rating 6 - Okay. 2 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 1 out of 33 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

4.8/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Dsvid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located 4 star well priced
Well located 4 star hotel with 24 hour restaurant and charming staff Timed hot water a bit weak but rooms large and pleasant
Stayed 2 nights in Feb 2024

4/10 Poor

Ricardo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldn't sleep during our stay. The noises around 9.30pm till 11.30pm. The nice about the hotel view and garden are beautiful. The hotel need renovations.
Stayed 2 nights in Jan 2024

8/10 Good

Octaviany

Stayed 1 night in Jun 2023

10/10 Excellent

Afifah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Awesome!!
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my time at this hotel. They provide free water daily which is nice. The bathroom includes a western style toilet, which is good for me. Hot water isn't available 24 hours a day, so make sure you note the times it's available if you want to enjoy a hot shower. My main concern was that my sheets weren't changed unless I requested it. I had to place my sheets in the hotel provided laundry bag before I received new sheets. The on site restaurant had fantastic food and decently priced as well. The room had an american style plug in the bathroom and european style plugs in the bedroom. I brought my own adaptor, but they have some available on request. Overall, this was a good stay and I would definitely book again.
Stayed 12 nights in Dec 2019

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Ponganan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but okay
old hotel but beautiful scene, clean and quiet.
Stayed 2 nights in Mar 2019

6/10 Okay

ZAWIE

Liked: Staff & service
good scenery hotel for 1 or 2 days but not for long stay. No lift provided, so it is not practical for having heavy luggage or many luggage, old person, disable person.
Stayed 1 night in Jan 2019

8/10 Good

MOHD KASIHMUDDIN

Hotel view is great. Facilities are also good. Staffs are nice except for counter staff a bit cocky. This hotel is good especially for people who want privacy because it is away from the main street of Brestagi.
Stayed 2 nights in Nov 2018

8/10 Good

Richard, No planning

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next time we will purchase in package booking. Now very expensive.
Stayed 2 nights in Oct 2018

8/10 Good

Kiki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Bebin, Jakarta

Near the fruit market
there is no lift, for elderly mightbe difficult to reach 2nd and 3rd floor
Stayed 1 night in Aug 2018

8/10 Good

Hristo, Sofia, Bulgaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is in a quiet area a bit out of the city of Berastegi. It has a resort atmosphere with a wonderful pool and amazing view.
Stayed 1 night in Jun 2018

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel with Staff to Match
From the time we checked in until our departure, the staff was uniformly friendly, accommodating, and extremely helpful. The hotel is in excellent condition, the room generous, and the breakfast a feast. The only negative is that the WiFi did not serve the room, and we needed to go into the hallway or lobby for service. Other than that, the hotel can be recommended without reservations.
Stayed 1 night in Feb 2018

8/10 Good

Paul, Wellington, New ZEALAND

Liked: Cleanliness, staff & service, room comfort
Pleasant hotel.
Friendly and helpful staff. Not all spoke English but then I don’t speak Indonesian yet we still understood each other. No hot water at certain times and when it did, not a lot of pressure, and no internet in rooms, only in public areas. Meal portions were a bit small. Room service was quick. Could do with a folder in the rooms outlining what’s on offer and what to see and costs. Pretty good value though as it didn’t cost the earth.
Stayed 3 nights in Jan 2018

8/10 Good

jonwi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Room grooming need improvement and price need adjustment for better values for the guest to stay, need some renovation for old rooms. For a better stay.
Stayed 1 night in Jul 2017

8/10 Good

NJ, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious Room, Wonderful Scenery & Great Breakfast
We enjoyed our stay at Sinabung Hills Berastagi. The room that I booked is so spacious (Superior Room). It could fit another 1-2 guest & you can request for the extra bed with reasonable price (it comes along with the breakfast buffet). There's no elevator here but it's not a problem to me (I believe it is due to its location that isn't far from volcanic Sinabung mountain). There's a wide selection of breakfast buffet, suits my taste. The hotel overall ambiance is great and the views are breathtaking. We even get the chance to watch the eruption of Mount Sinabung - It's an amazing sight & opportunity for me. Due to that, some area of the hotel especially the garden is covered with ashes (the hotel staffs work really hard to keep the place as clean as possible, we saw them cleaning & sweeping). Oddly, me & my family enjoyed experiencing this (however stay indoor during the eruption to prevent yourself getting caught with the ashes or dust. Keep your window closed to prevent the dust from getting inside your room). The room service is great, I ordered a meal at night. We'll definitely stay here if we come here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Spacious Hotel.
No Wifi in the room. The internet Wifi only available in common area. Room is spacious. Normal Breakfast served.

8/10 Good

Penk, K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with great scenery
It was a good stay for the price we paid. Thought it will be good if the staff could at least bring some assurance to hotel guests when.slight earthquake happened.

8/10 Good

Ooi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean,comfortable and well maintained.
We enjoyed our stay at Sinabung Hills Berastagi,a well maintained resort with wonderful landscape and garden.Suitable for family with kids as there is a huge garden for them to play around.Nice swimming pool available but often the weather is too cold for us to swim.Hotel management told us that hot water bath supply only available from 5pm to 10pm,however upon my family request they are willing to help and open the hot water supple for us.Big room.Just the water stream for bathe was too weak.Restaurant provide nice local/chinese cooking but the western food was disappointing.

8/10 Good

Sri Ulina

Liked: Staff & service, property conditions & facilities, room comfort

8/10 Good

Johnny, Singapore

Liked: Property conditions & facilities, room comfort
Father-and-son getaway
It was a one-night stay and the only disappointment is the lack of wifi. While the room is big and airy, the toilet definitely needs some upgrading. The hotel overall ambience is great and the views stunning. Will definitely return to stay if the opportunity arises.

10/10 Excellent

Andy, Medan, North Sumatra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy, Clean, Hospitable - Suitable for Family Trip
We planned the trip in early December 2015; checked in few nights before New Year's Eve. The Cleaning officer was helpful by lending his lighter before we started the little fireworks play. And While we had idr100k bank notes, the Receptionist immediately assisted to exchange smaller banknotes to pay-out the local 'horse-riding' service for the children. Overall, it was a splendid hotel with Great Mountain view, soothing ambience, with reasonable fare It will be great to re-visit Sinabung Hills again on our next visit

10/10 Excellent

YENCHAIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
感覺很好
我得飯店非常好的服務，她知道我們來自台灣並用中文交談，偶爾會用台灣話聊一下。他們推薦一位非常棒的導遊帶領我們火山徒步旅行：
Stayed 1 night in Feb 2024

8/10 Good

Andreas

Travelled with family
Liked: Cleanliness, staff & service, amenities
It has a clean, beautiful swimming pool and playground for kids. The spring mattress is a bit soft and pillows are too firm.
Stayed 1 night in Aug 2023