8/10 Good
Roland
29 Sept 2024
Liked: Cleanliness, staff & service, room comfort
Clean and convenient but with technical issues
I stayed 8 nights here by myself and I think my experience also reflects some of the other reviews.
So the pros of this place:
- incredibly convenient location right next to U8
- very friendly and helpful staff
- rooms very modern, super clean and pretty spacious
- price was good for my stay compared to any comparable locations
The cons are that things seemed to frequently break down or not work as they were supposed to, for example:
- lift was out of service for almost two days (I was on fourth floor but for those on seventh it would have been particularly bad)
- the swipe lock on my door stopped working about an hour after I arrived so I was locked out and had to be put in a new room. Staff were lovely and helpful about it but I couldn't access any of my stuff in the locked room for an hour or so.
- the automatic tap in the bathroom would sometimes just start running in the middle of the night
- for my last two nights, the heating seemed to completely malfunction and I couldn't get my room under 29C (it was about 12C outside). Again the staff were friendly and gave me a fan but it was still like sleeping in a sauna. It's ridiculous that there is a control screen in every room but you cannot actually set the temperature in your own room.
All in all, I'd recommend and would stay again but this place needs to spend some money fixing its technical issues (particularly heating/cooling) because they really impact an otherwise great hotel.
Roland
Stayed 8 nights in Sep 2024