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5.0 out of 5

"Unbelievable hotel with amazing staff, service and food beyond compare. There is some construction on the outdoor pool which is closed until June or ... " More

By a verified traveller on Fri 27 Apr 2018

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Suite, 2 Single Beds (Ambassador, Cruise Liner Collection)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Ambassador Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Rooftop)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed (Cruise Liner Collection)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, Ocean View (Classic Collection)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt. During your stay, you're just a quick walk from Grand Beach. Features include free WiFi in public areas, plus 3 restaurants and a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.

  • Free WiFi and wired Internet
  • Enjoy French cuisine with ocean views at La Terrasse, one of the property's 3 restaurants
  • Full breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor and outdoor pools or soak in the hot tub
  • Treat yourself to aromatherapy, hydrotherapy or body wraps at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute walk from Grand Beach and 5 minutes on foot from Bay of Biscay
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt ratings based on 3 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Everyone (2) Couples (1)
5 out of 5

Without doubt the best hotel I have ever stayed in

Unbelievable hotel with amazing staff, service and food beyond compare. There is some construction on the outdoor pool which is closed until June or July 2018 so bare that in mind but the indoor pool and spa is lovely but the outdoor area will be lovely when complete. Stay here on the half board package is actually good value for the quality and pay if you want extras but you will want for nothing here really. It felt very special to stay here even just for two nights. And the hotel picked us up from the airport. 10/10 for everything. I couldn’t fault anything and still smiling!

Posted by , from cambridge on 27 Apr 2018

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Comment from Hotel Management

15 May 2018 by Hôtel du Palais

Dear guest, Thank you very much for your kind review ! Best regards,

5 out of 5
Die ganze Atmosphäre ist super, mit vielem Personal das jeden Wunsch freundlich erfüllt, aufmerksam und hilfsbereit ist. Das Servicepersonal ist bestrebt, den Aufenthalt zu einem unvergesslichem Erlebnis werden zu lassen. Herzlichen Dank.

Posted by on 23 Mar 2024

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Comment from Hotel Management

25 Mar 2024 by Amandine, Guest relation Director

Dear guest,Thank you for relaying the most positive feedback of your recent stay at the Hotel du Palais. It was likewise a pleasure for our team to deliver the best care and attention throughout your stay.It is heartening to hear that you perceive the Hotel du Palais as more than just a hotel; we aim to provide an immersive and extraordinary experience for our guests, and we are thrilled that we succeeded in creating lasting memories for you.Thank you again for sharing your experience and we very much look forward to warmly welcoming you back again in the near future.Best regards,Amandine Lalanne-clauxGuest relation Director

5 out of 5

Un havre de paix

Un formidable séjour d'une seule nuit! Le SPA, l'accueil chaleureux, la beauté de la salle à manger, le confort de la chambre nous ont fait complètement oublier la mauvaise météo! Au contraire, c'était très beau la vue du paysage à l'abri!

Posted by on 30 Apr 2018

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Comment from Hotel Management

17 May 2018 by Hôtel du Palais

Cher Hôte, Nous vous remercions vivement pour votre note ! Cordialement

About the Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt

Location 1 Avenue de l'Impératrice, Biarritz, Pyrenees-Atlantiques 64200

Property Features

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi and wired Internet. Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. A children's pool, a hot tub, and a fitness centre are also featured at the luxury Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Biarritz palace is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Conference rooms
  • Built in 1854
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Biarritz Station (4.8 km / 3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hôtel du Palais Biarritz, in The Unbound Collection by Hyatt offers 142 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually decorated. Select Comfort beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 55-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include baths or showers, dressing gowns, slippers and designer toiletries. This Biarritz palace provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Select Comfort beds
  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Espresso maker
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Pillow options
  • Bath or shower
  • Cots (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Unique decor
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 10:30 AM.

La Terrasse – Overlooking the ocean, this restaurant specialises in French cuisine and serves lunch and dinner.

Le Sunset – This poolside restaurant specialises in French cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Le Salon – Overlooking the ocean and garden, this café specialises in French cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.

La Rotonde – Overlooking the ocean, this restaurant specialises in French cuisine and serves brunch and dinner. Open daily.

Le Bar Napoleon III – On-site bar. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Motor boating nearby
  • Yoga classes/instruction on site
  • Horse riding nearby
  • Rafting nearby
  • Boat tours nearby
  • Marina nearby
  • Fitness classes on site
  • Mountain climbing nearby
  • Bicycle rentals on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scuba diving nearby
  • Golfing nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Skydiving nearby
  • Ziplining nearby
  • Pilates classes on site
  • Playground on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Surf lessons - nearby
  • Golf lessons available nearby
  • Scooter/moped rentals nearby

Spa Services

Guests can indulge in a pampering treatment at the palace's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Sauna in spa
  • Hot tub in spa
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 100.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets: EUR 65 per pet, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International, Eurocard and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car required
  • Cashless transactions are available
  • Reservation is not required for facilities on-site
  • Caters to LGBTQ guests
  • Security system
  • Mobile key entry is not available
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 12
  • Guest will receive an email before arrival 24 hours
  • Guests will receive an email with special check-in instructions
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Children stay free
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 6.62 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 50 to 50 for adults and EUR 25 to 25 for children
  • Uncovered self-parking fee: EUR 30 per day (in/out privileges)
  • Valet parking fee: EUR 30 per day
  • Pet fee: EUR 65 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • du Palais Imperial
  • du Palais Imperial Biarritz
  • Hôtel du Palais Imperial Resort
  • Hôtel du Palais Imperial Resort Biarritz
  • Hôtel Palais Imperial Resort Biarritz
  • Hôtel Palais Imperial Resort
  • Palais Imperial Biarritz
  • Palais Imperial
  • Hôtel Palais Imperial Resort Biarritz
  • Palais Imperial Biarritz
  • Palace Hôtel du Palais Imperial Resort & Spa Biarritz
  • Biarritz Hôtel du Palais Imperial Resort & Spa Palace
  • Palace Hôtel du Palais Imperial Resort & Spa
  • Hôtel du Palais Imperial Resort & Spa Biarritz
  • Hôtel Palais Imperial Resort
  • Palais Imperial
  • Hôtel du Palais Imperial Resort Spa
  • Hôtel Palais Imperial Resort Biarritz
  • Hôtel Palais Imperial Resort
  • Palais Imperial Biarritz
  • Palais Imperial
  • Palace Hôtel du Palais Imperial Resort & Spa Biarritz
  • Biarritz Hôtel du Palais Imperial Resort & Spa Palace
  • Palace Hôtel du Palais Imperial Resort & Spa
  • Hôtel du Palais Imperial Resort & Spa Biarritz
  • Hôtel du Palais Imperial Resort Spa
  • Hôtel Palais Imperial Resort Biarritz
  • Hôtel Palais Imperial Resort
  • Palais Imperial Biarritz
  • Palais Imperial
  • Palace Hôtel du Palais Imperial Resort & Spa Biarritz
  • Biarritz Hôtel du Palais Imperial Resort & Spa Palace
  • Palace Hôtel du Palais Imperial Resort & Spa
  • Hôtel du Palais Imperial Resort & Spa Biarritz
  • Hôtel du Palais Imperial Resort Spa
  • Palais Imperial Biarritz

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This palace caters to LGBTQ+ guests.
  • Reservations are needed for massage services. For reservations, contact the palace before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.