6/10 Okay
Steve
Travelled with family
19 Oct 2024
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property, however, for a 5 star hotel the small details do matter. A few room service related items were definitely not 5 star level. And the youthful and good natured young guys taking care of luggage and parking while being extremely friendly and using Mr. And Mrs. shows good training, twice I was referred to as “dude” while informally speaking with them. This wouldn’t even happen at a Chik-fil-a!!
The small room detail misses:
1) body lotion was rancid. Not an exaggeration at all.
2) on the 2nd bathroom counter, the body lotion bottle was empty and stayed that way all 3 days.
3) during out 3 night stay, on the check out day, after showering I noticed room service forget to put the robes anywhere back in the room.
4) For a (cold) mountain setting 5-star hotel to not have lap blankets for sitting on the room’s balcony is a big miss.
Steve
Stayed 3 nights in Oct 2024