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Quality Inn & Suites

2.5 star property

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Photo gallery for Quality Inn & Suites

Lobby
Lobby
Lobby
Indoor pool, open 6:00 AM to 11:00 PM, pool loungers
Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Gym
  • Laundry
  • Air conditioning
  • Housekeeping

Explore the area

Map
4609 Aerial Way, Big Stone Gap, VA, 24219
  • Miner's Park
    ‪3 min drive‬
  • The Trail of the Lonesome Pine Outdoor Drama
    ‪3 min drive‬
  • Southwest Virginia Museum
    ‪4 min drive‬
  • Wise, VA (LNP-Lonesome Pine)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Standard Room, 2 Queen Beds, Non Smoking

  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Room, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

Iron/ironing board, free cots/infant beds, rollaway beds, free WiFi

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Quality Inn & Suites

Hotel with free breakfast, near Miner's Park
An indoor pool, a restaurant and a fitness centre are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and laundry facilities are on-site.
Quality Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and a hairdryer. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 43-inch flat-screen televisions come with premium cable channels and Netflix. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Quality Inn & Suites. During your stay, you'll be within walking distance of Jefferson National Forest. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Enjoy a bite to eat at the restaurant
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a business centre
  • On-site recreation includes a gym
  • Just a 3-minute drive from Miner's Park and a few minutes from The Trail of the Lonesome Pine Outdoor Drama
Quality Inn & Suites offers its guests an indoor pool and a fitness centre. There's a restaurant on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

There's an onsite business centre. Barbecue grills, a vending machine, and a picnic area are also featured at Quality Inn & Suites. Free self parking is available.

This Big Stone Gap hotel is smoke free.

Guests are served a free full breakfast daily from 6 AM to 9 AM.
Quality Inn & Suites has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6 AM to 9 AM
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Braille/raised signage
  • Handrails in stairways
  • Lift (43 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 7 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 11:00 PM
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Comfort Inn Big Stone Gap
Comfort Inn Hotel Big Stone Gap
Comfort Hotel Big Stone Gap
Comfort Inn Big Stone Gap, Virginia
Comfort Inn Big Stone Gap Hotel
Big Stone Gap Comfort Inn
Comfort Inn Big Stone Gap
Quality Inn & Suites Hotel
Quality Inn & Suites Big Stone Gap
Quality Inn & Suites Hotel Big Stone Gap

Quality Inn & Suites Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 308 out of 424 reviews
Rating 8 - Good. 97 out of 424 reviews
Rating 6 - Okay. 5 out of 424 reviews
Rating 4 - Poor. 5 out of 424 reviews
Rating 2 - Terrible. 9 out of 424 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Athena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, staff was great, late check in was simple.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay
We were tired. Several restaurants offered delivery….Food and service was great. Breakfast was very good
Stayed 1 night in Oct 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This hotel was great because of the staff Rhonda at check-in was great and speaking with the manager Liz you know why everyone here truly cares about what they do and it shows.
Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not your usual Quality Inn. There's not much else in town to choose, but this was more like a newer Sleep Inn or Comfort Inn.
Stayed 1 night in Oct 2024

6/10 Okay

Faith

Travelled with partner
Ok but not what I expected
Stayed 1 night in Sep 2024

10/10 Excellent

Keanan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here
Stayed 1 night in Sep 2024

10/10 Excellent

Keanan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent visit
Stayed 1 night in Oct 2024

10/10 Excellent

Chastity

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Jenniffer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, it was very clean. The staff was very friendly and we had a great stay
Stayed 2 nights in Oct 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is awesome. Clean friendly staff i. A beautiful setting in the Big Stone Gap area of Virginia. I will definitely stay there again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very friendly staff!
Stayed 2 nights in Sep 2024

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so nice and friendly, I would definitely recommend them.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

I can’t say enough about the great stay we had at The Quality Inn. The view from our room was amazing and the service by the staff was outstanding. Also, the breakfast was very good.
Stayed 1 night in Sep 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Second time here , no complaints
Stayed 2 nights in Aug 2024

10/10 Excellent

Bobbie

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a bit outdated but very clean! Breakfast was great and perfect for our one night stay!
Stayed 1 night in Aug 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept and staffed facility. Friendly staff and hot breakfast was very nice. Will return when visiting the area.
Stayed 1 night in Aug 2024

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unexpected gem
Tucked away in Big Stone Gap VA. I would recommend this place for a quiet, nice hotel with a beautiful view
Stayed 3 nights in Aug 2024

10/10 Excellent

Jane-Alice

Liked: Property conditions & facilities
Great location to visit family in BSG. Clean rooms and friendly staff.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel experiences I’ve ever had. The staff were all welcoming and good at their jobs. The rooms were clean and suitable, the pool was great, the breakfast was an average continental breakfast. I would stay here again and recommend to anyone.
Stayed 2 nights in Aug 2024

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, clean rooms and friendly staff!
Stayed 1 night in Aug 2024

10/10 Excellent

John

Stayed 1 night in Aug 2024

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front desk and housekeeping staff were amazing. The room was clean and comfortable. I will stay here again the next time I am visiting family in the area.
Stayed 3 nights in Jul 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The chairs were small and uncomfortable in the room and in the dining area!
Stayed 4 nights in Jul 2024

10/10 Excellent

Jesse, Virginia beach

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and friendly staff.
Stayed 1 night in Jul 2024