Hotel in general was very good, well located for transport to any part of Bilbao and the airport. Rooms were spacious, comfortable and well appointed with a fridge, safe, tv and complementary toiletries as well as a few hangers and further storage space.
Breakfast was pleasant with a hot selection of bacon, egg and sausages and cold meats and cheeses as well as juices, pastries, bread and fruit. Coffee was okay. Hot water and various tea bags were available. Lifts got very busy around breakfast time - be aware if you are wanting to leave quickly to use particular transport.
I had an issue with the air-conditioning leaking through the lights and dripping to the floor. I highlighted this and efforts were made to repair it though cleaning afterwards had to be requested twice. This only resolved the issue for a couple of hours and the leaking through the electrics began again. On this occasion I was told that maintenance were unavailable and when explained that I did not feel comfortable to stay in the room or not use the lights or aircon (38 degrees forecast later this week and was hot in the room) I was initially told that no other room was available. I was disappointed to have to raise my frustration at any suggestion that my young daughter and I should simply have to accept such an obvious fire hazard but having vocally done so found that another room suddenly became available, which we were moved to. A shame that this obvious service own goal let down the hotel overall.