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Pensión Plaza Nueva

3.5 star property

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Photo gallery for Pensión Plaza Nueva

Deluxe Double Room (Gris Grafito) | Down duvets, Select Comfort beds, in-room safe, individually decorated
Lobby sitting area
Double Room (Oro Viejo) | Down duvets, Select Comfort beds, in-room safe, individually decorated
Deluxe Double Room (Gris Grafito) | Bathroom | Shower, free toiletries, hair dryer, towels
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Plaza Nueva 2, Bilbao, 48005
  • Plaza Nueva
    ‪1 min walk‬
  • Guggenheim Museum Bilbao
    ‪4 min drive‬
  • San Mames Stadium
    ‪5 min drive‬
  • Bilbao (BIO)
    ‪18 min drive‬

Room options

View all photos for Single Room (Azul Añil)

Single Room (Azul Añil) | Down duvets, Select Comfort beds, in-room safe, individually decorated

Single Room (Azul Añil)

  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room (Oro Viejo)

Double Room (Oro Viejo) | Down duvets, Select Comfort beds, in-room safe, individually decorated

Double Room (Oro Viejo)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Accessible (Living Coral)

Double Room, Accessible (Living Coral) | Down duvets, Select Comfort beds, in-room safe, individually decorated

Double Room, Accessible (Living Coral)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Room (Verde Cobre)

Deluxe Queen Room (Verde Cobre) | Down duvets, Select Comfort beds, in-room safe, individually decorated

Deluxe Queen Room (Verde Cobre)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room (Blanco Ibiza)

Deluxe Twin Room (Blanco Ibiza) | Down duvets, Select Comfort beds, in-room safe, individually decorated

Deluxe Twin Room (Blanco Ibiza)

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room (Gris Grafito)

Deluxe Double Room (Gris Grafito) | Down duvets, Select Comfort beds, in-room safe, individually decorated

Deluxe Double Room (Gris Grafito)

  • Sleeps 2
  • 1 King Bed

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About this property

Pensión Plaza Nueva

Pension in Bilbao, steps from Plaza Nueva
Along with tour/ticket assistance, this smoke-free pension has a front desk safe and free Wi-Fi in public areas.
Pensión Plaza Nueva offers 6 air-conditioned accommodations with laptop-compatible safes and espresso makers. This individually decorated and furnished accommodation includes desks. Select Comfort beds feature down duvets. 50-inch flat-screen televisions come with digital channels and pay-per-view films. Bathrooms include a shower, complimentary toiletries and hairdryers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
During your stay at Pensión Plaza Nueva, you're just a quick walk from Plaza Nueva. Enjoy features like free WiFi in public areas.
  • Free Wi-Fi in some public areas
  • Amenities include a front desk safe and a lift
  • Steps from Plaza Nueva and Arriaga Theater
As a guest of Pensión Plaza Nueva, you'll find tour/ticket assistance, a front desk safe, and a lift. WiFi is free in public spaces.

This 3.5-star Bilbao pension is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Soundproofed rooms

Conveniences

  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Down comforter
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Espresso maker

More

  • Air conditioning
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in information
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will receive an email 72 hours before arrival with check-in information.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Pension Plaza Nueva
Pensión Plaza Nueva Bilbao
Pensión Luxury Plaza Nueva
Pensión Plaza Nueva Pension
Pensión Plaza Nueva Pension Bilbao

Pensión Plaza Nueva Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 40 reviews
Rating 8 - Good. 11 out of 40 reviews
Rating 6 - Okay. 2 out of 40 reviews
Rating 4 - Poor. 1 out of 40 reviews
Rating 2 - Terrible. 2 out of 40 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dmitri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic! Thank you so much
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute place great location
Nice room in a great location looking directly out on to Plaza Nueva. The square is very lively in the evenings but quietens down around midnight Keyless entry with a system of door codes to get in which were pretty straightforward.
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, room comfort
I couldn't drop off my luggage before the checkin time. At night there were lots of singing and noises just outside my room which interrupted my sleeping for an early flight in the following morning. The info on taxi provided was not helpful.
Stayed 1 night in Jun 2024

10/10 Excellent

Suwatana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great, right in the middle of old city. Unfortunately our room had windows right towards the plaza Nueva and it was very noisy until late at night
Stayed 3 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, a great room in a central location. The room was ready when I arrived and Igdanny was very helpful sharing information on getting around the city and provided outstanding customer service. The room is well sized for a single person, the bed was comfortable and amenities good for the cost of the room. The pension is located in the old town square, above a set of shops and restaurants (all very good ones). The area can feel noisy and busy, the pension is located on the first floor above the restaurants. If you are someone who needs total peace and quiet maybe not for you. However, not an issue for my stay, the benefit of the area outweighed the main square location (restaurants closed around 12am). A good selection of places to eat just a few seconds away if you don't feel like wandering out too far with supermarkets a few minutes walk away. The tram, bus, train and metro are minutes away from the pension and everywhere is walkable. Lots of information on things to do and the building felt secure. The pension was clean, tidy and accessible (lift in the building). Customer service was outstanding from start to finish. If the room was slightly larger, a seating area would have been nice and a few extra pillows, daily towel changes would be beneficially. However, I have no doubt if requested they would have been provided. A great place to stay, with great staff and an even better location will stay again and would recommend. Thank you.
Stayed 4 nights in Mar 2024

8/10 Good

Ryan

Stayed 1 night in Oct 2023

8/10 Good

Francisco

Liked: Cleanliness, staff & service
The pension is located in an unbeatable place for the beach goer. Plenty of good restaurants and bars very close by. The room was clean but it shows age. The AC was good and the room had good sunlight. The real minus was the bed. Two small twin beds just place together and not even attached to each other. So if you move at night like I do, you will end in between the beds! The beds were really small and uncomfortable. With a few changes this place would be a jewel because of the location.
Stayed 1 night in Sep 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location, staff, room, very clean and secure. From the moment of booking to departure Danny and the staff were very hospitable. We’d go back in a heartbeat and highly recommend to all travellers.
Stayed 1 night in May 2023

10/10 Excellent

Israel, Boca Ratón

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is located inside the plaza nueva which makes it an excellent place from where to walk to shops, restaurants, bars, and cafe all within the plaza
Stayed 2 nights in Apr 2023

2/10 Terrible

Irina

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We arrived to the mention around 11:00 pm. We were looking for a bottle of water to take a medicine. Good thing that I found a bar, where I was able to buy a water. After spending on night both of us felt headache, dizziness, weakness, vomiting, and confusion. But we were able to go on walking tour. Next day we had to cancel all our tours because of our condition. I called the host to see if we can have a late checkout because we can not go anywhere and our bus was living in the evening. They told us that we need to make a new reservation, which I did. In Madrid we stayed at the beautiful hotel and for extended checkout they charged us only 40 euros, here we had to pay 125.00 euros, but on their reservation page they promised complementary drink. I don't think I have to explain there was no drinks. But our condition was getting worst. I opened a window and felt that we are brithing with carbon monoxide elevated level. Level of noise outside was around 48 decibels, because this square has 8 or 9 beautiful restaurants on yhe first floor. Locals are coming all day long to have a drink and food. I don't know that Is wrong with that room where we stayed, but I have a suspicion that carbon monoxide detectors either not working or missing. For us that was terrible experience.
Stayed 2 nights in Apr 2023

2/10 Terrible

Irina

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We arrived to the mension around 11:00 pm. We were looking for a bottle of water to take a medicine. Good thing that some bars were open, I was able to buy a bottle of water. After spending on night both of us felt headache, dizziness, weakness, vomiting, and confusion. But we were able to go on walking tour. Next day we had to cancel all our tours because of our health condition. That was the same symptoms for both of us. I called the host to see if we can have a late checkout because we can not go anywhere and our bus was living in the evening. They told us that we need to make a new reservation, which I did. In Madrid we stayed at the beautiful hotel and for extended checkout they charged us only 40 euros, here we had to pay 125.00 euros, initially we paid $90.00. On their reservation page they promised complementary drink. I don't think I have to explain there was no drinks, no water. Our condition was getting worst. I opened a window and felt that we are brithing with air with carbon monoxide elevated level. With open window it was much better to breathe, but outside was very loud. Level of noise owith open window was around 48 decibels, because this square has 8 or 9 beautiful restaurants on the first floor. Locals are coming all day long to have a drink and food. I don't know that Is wrong with that room where we stayed, but I have a very strong suspicion that combustion from the restaurant kitchen appliances bellow our room is producing carbon monoxide. The detector

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional surprise in the centre of Bilbao. Check in all online, coded locks to building. Clean and well maintained. Highly recommended.
Stayed 2 nights in Mar 2023

10/10 Excellent

Caroline, Ottawa

Stayed 3 nights in Mar 2023

8/10 Good

Paul

Liked: Staff & service, amenities, property conditions & facilities
Great location - the heart of a historical bull fighting square now converted to cafes and shops. Easy to access room with no hassle online check-in. Price was pleasing as well.
Stayed 1 night in Oct 2022

10/10 Excellent

JOANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, could do with wifi
Great stay, had slight issue with door however it was quickly resolved. Would be great if there were at least 1 english tv channel and internet access on the wifi, Would stay again
Stayed 3 nights in Oct 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the middle of the old town in Bilbao. Really easy to get around from this location. Walk into the city centre into 10-15 mins, Guggenheim in about 20 mins, Metro to the beach (Getxo) takes about 25 mins. Highly recommended
Stayed 4 nights in Sep 2022

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, rooms are small, clean and tidy, with good facilities, Nespresso coffee maker, air conditioning and TV. Access was easy - online check-in with key access to the building, escalator and room. Area is a bit noisy, but thats the offset of being in the main Plaza. Hotel access is on foot about 1 minute from the main road.
Stayed 3 nights in Jun 2022

10/10 Excellent

Urvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute space and perfect place!
Great location!!! Honestly the room is in the middle of the old town so it’s easy to get everywhere from here! Just be prepared that the room itself is A bit small, but that’s expected with European rooms. Other than that I gave my stay a five out of five stars! I’ll definitely be back it’s perfect for a friends trip or solo trip.
Stayed 2 nights in Jan 2020

8/10 Good

Xavier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Correcto
Todo correcto. Volvere
Stayed 2 nights in Oct 2024

6/10 Okay

Naoki

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El sitio es muy céntrico. La habitación muy cómoda y limpia .la cama muy cómoda (quizá los almohadas un poco duras) por lo demás todo perfecto y las facilidades para el check in muy bien. Recomendable
Stayed 1 night in May 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Insonorización cero
El alojamiento en líneas generales está bien, su estado, limpieza y ubicación. El gran inconveniente es la insonorización. Se ubica justo encima de un bar restaurante y contando que está dentro de los soportales y zona de bares el ruido desde que estos comienzan la jornada es incesante y elevado. Se escucha perfectamente toda conversación y ruido de la calle durante toda la jornada de abertura de los mismos
Stayed 1 night in Feb 2024

8/10 Good

Cornelis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ligt echt op Plaza Nueva, vlakbij metrostation . Met Brikacard alles makkelijk te bereiken. Goede pintxo's in de omgeving.
Stayed 3 nights in Feb 2024