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Sercotel Ayala Bilbao

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sercotel Ayala Bilbao

Superior Room | Down duvets, minibar, in-room safe, individually decorated
Lobby
Lobby
Front of property
Junior Suite | Down duvets, minibar, in-room safe, individually decorated

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning

Explore the area

Map
Canciller Ayala, Bilbao, 48008
  • Ensanche
    1 min walk
  • Gran Casino Bilbao
    2 min walk
  • Plaza Moyua
    7 min walk
  • Bilbao (BIO)
    15 min drive

Room options

View all photos for Basic Room

Basic Room | Down duvets, minibar, in-room safe, individually decorated

Basic Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Classic Double Room

Classic Double Room | Down duvets, minibar, in-room safe, individually decorated

Classic Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite | Down duvets, minibar, in-room safe, individually decorated

Junior Suite

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Twin Room

Classic Twin Room | Down duvets, minibar, in-room safe, individually decorated

Classic Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room

Superior Room | Down duvets, minibar, in-room safe, individually decorated

Superior Room

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

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About this property

Sercotel Ayala Bilbao

Adults-only hotel connected to a shopping centre in Bilbao City Centre with a 24-hour front desk
This smoke-free hotel features a microwave in a common area, a meeting room and laundry facilities. WiFi in public areas is free. Additionally, a 24-hour front desk, a library and express check-out are on-site.
Sercotel Ayala Bilbao offers 61 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets. 50-inch flat-screen televisions come with digital channels. Bathrooms include bidets, hairdryers and toothbrushes and toothpaste.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Sercotel Ayala Bilbao's great location gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Ensanche. Features include free WiFi in public areas, plus breakfast (surcharge) and a meeting room. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a meeting room and laundry facilities
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 4-minute drive from Guggenheim Museum Bilbao and 5 minutes from San Mames Stadium
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Public spaces have free WiFi. Business amenities include a meeting room and coworking spaces. A library, a vending machine, and multilingual staff are also featured at Sercotel Ayala Bilbao.

This 4-star Bilbao hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour offsite parking (EUR 18.70 per day); discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 17 per person

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Coworking space
  • Meeting room

Accessibility

  • No lift

More

  • Built in 2019
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: anytime
Early check-in subject to availability

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17 per person
  • Nearby parking fee: EUR 18.7 per day(492 ft away; open 24 hours)
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Sercotel Ayala Bilbao Hotel
Sercotel Ayala Bilbao Bilbao
Sercotel Ayala Bilbao Hotel Bilbao

Sercotel Ayala Bilbao Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 241 out of 356 reviews" "
Rating 8 - Good. 91 out of 356 reviews" "
Rating 6 - Okay. 19 out of 356 reviews" "
Rating 4 - Poor. 3 out of 356 reviews" "
Rating 2 - Terrible. 2 out of 356 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location both close to the guggenheim and the old town. Very quiet and great blackout curtains for a good sleep.
Stayed 4 nights in Aug 2024

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Claude

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very pleasant --- not too large, but so well organized and furnished that it worked like a large room. Comfortable bed. Very friendly and helpful staff. Central location. Definitely plan to stay here again when we return to Bilbao. Only suggestion would be to provide a rubberized bath mat --- tub floor was a bit slippery, and tub walls were high.
Stayed 2 nights in Aug 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Marjorie

Liked: Staff & service, amenities, property conditions & facilities
Perfecto
Stayed 3 nights in Aug 2024

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service
Lovely hotel but the area was not very nice.
Stayed 7 nights in Jul 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah, Andover

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay. Perfect.
Stayed 4 nights in Jul 2024

10/10 Excellent

David Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a central position. Staff were friendly and helpful. The rooms were clean and comfortable, would recommend.
Stayed 4 nights in Jul 2024

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 4 star hotel located directly behind the main department store, shopping street and 2 mnt walk to train station. Hotel is very clean, modern with all amenities. It’s by no means luxurious, but a great choice for the area. Was offered a jr suite for 10 euro extra, well worth it, room was huge. The only negative was breakfast. A single staff member was nasty and ignored all requests. Many items were not replenished and options were bare.
Stayed 1 night in Jul 2024

10/10 Excellent

Alina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near train station and a lot places to shopping and eat. Walking distances (20Minutes) to The Puppy, We arrived via train to Bilbao and walk to the hotel ( 2 minutes walking) with luggage breakfast was great for the cost. I will use this hotel again
Stayed 2 nights in Jun 2024

6/10 Okay

Astrid

Liked: Cleanliness, property conditions & facilities
Soulless
Soulless hotel with no onsite parking
Stayed 1 night in Jul 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel! Very clean and quiet and walking distance to many of the main sites.
Stayed 2 nights in Jul 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to enjoy this amazing city
Stayed 1 night in Jul 2024

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a comfortable central hotel. Breakfast was okay. The tortilla was good but the pastries were a little watery.
Stayed 1 night in Jul 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Very clean spacious room. Very comfortable. The location was perfect for exploring both the old and new parts of Bilbao. Customer service at reception was excellent.
Stayed 1 night in Jun 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and friendly hotel convenient for the city centre.
Stayed 2 nights in Jun 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location, friendly and modern
Nice, modern hotel in the city centre (but on a quiet street). Friendly staff and quick check in. Had a suite for three people - it was large and offered a central TV wall to offer a degree of privacy for the comfortable sofa bed. Quite minimalistic (all white) but this gave a clean fresh feel. Breakfast was reasonable - also free coffee in reception throughout day. Easy walking to all main sights in Bilbao and in the heart of the shops.
Stayed 3 nights in Jun 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location, friendly and modern
Nice, modern hotel in the city centre (but on a quiet street). Friendly staff and quick check in. Had a suite for three people with a central TV wall to offer a degree of privacy for the comfortable sofa bed. Quite minimalistic (all white) but this gave a clean fresh feel. Breakfast was reasonable - free coffee in reception throughout day. Easy walking to all main sights in Bilbao and in the heart of the shops.
Guggenheim 15 mins walk
Stayed 3 nights in Jun 2024

10/10 Excellent

Minorma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good and clean hotel in a quiet neighborhood, very central to everthing. The only thing that I was missing is option for omelet and there were not pancakes.
Stayed 3 nights in Jun 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel in Bilbao
Our room was very clean and spacious with comfortable bed and good tea/coffee-making equipment. The bathroom had plenty of space for 2 people. Loved the toiletries provided with product type clearly labelled. Also pleased to see that they didn’t change our towels because we hung them up (too many other hotels ignore their own requests). The staff were very friendly and helpful. There were bars and restaurants just outside the door and it was a short walk to the river. Our car was parked in a safe parking station about 10 mins walk away.
Stayed 2 nights in Jun 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy stay
Very friendly & helpful 2 night stay. Very quiet on the 6th floor. Good location, easy walk into the centre. Recommend it.
Stayed 2 nights in Jun 2024

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tranquil for a city hotel close to all the tourist sites Receptionists spoke mgood English and were helpful to us
Stayed 5 nights in May 2024