6/10 Okay
Rob
Travelled with family
15 Sept 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had booked two Feature King rooms for our annual family meet-up.
It was our third time at the Edgbaston Park hotel and things have been very good in the past.
But on this occasion we were greeted with the news that the rooms that had been booked were unavailable (no reason given).
We were then told that luxury rooms were available and we could be switched to them, the price would be halved and we'd get a complimentary drink as a an apology.
Despite the disappointment of a rather less-special stay, we're British in our stoicism, and took them up on their offer, which seemed fair.
But the rooms we were given were their standard, not luxury. It looks like the reduced price was pretty-much rack-rent for that type of room. And the free drink was a very small (literally) token of an apology.
When we got back on Saturday night the place was heaving with wedding guests from a do at the hotel. And with several folk who had just arrived and found no room to go to, despite being booked in - so, I guess we weren't as unfortunate as them.
Points at a rather cavalier attitude to fulfilling their part of the room-for-money equation. Pretty fundamental stuff...
So, next year, we've booked somewhere else.
A pity, because the staff are generally really nice and the place is very up-together.
Rob
Stayed 2 nights in Sep 2024