8/10 Good
Alan
Business traveller
1 Dec 2024
Liked: Cleanliness, staff & service, amenities
It just proves the old adage that not all hotels from the same brand are not equal. This is the case with this hotel. I booked a "Junior Suite" that worked out at £458.00 for two nights that to be honest was way over the top for what you actually got. I have stayed in other Holiday Inn's and got much better value for money than this one. The strange thing was that despite it just having a major refit, the room was battered already. There was a chunk out of the carpet, the table was badly chipped, the seating in the lounge was worn and tired looking already and windows were not that clean. Also the room was spartan compared to other hotels I have stayed in. A picture or two would have helped. However the walls were just white, white and white broken up by some fabric panelling. It just needed something to make not look like a hospital ward. The irony is that the entrance with it's new "home" look and the funky corridor carpets are really welcoming and look good, but as soon as you're in your room it's simply not nice and I got cabin fever in about half and hour!
I was supposed to hold a business meeting there but it was so unwelcoming I chose to hold it the local Spoons at New Street Station! IGT really needs to get their interior designers to do more beyond the lobby areas.
Good thing is the breakfast which is always excellent and the choice is massive with Full English or Continental although there were issued with the coffee/ea machines. Staff were good and helpful!
Alan
Stayed 2 nights in Nov 2024