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"The hotel and our room was lovely. The staff were very efficient and helpful. The breakfast was lovely . " More

By a verified traveller on Mon 31 Jan 2022

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Deluxe Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, 1 Double Bed (Super)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Macdonald Burlington Hotel. During your stay, you're just a quick walk from Bullring & Grand Central. Features include free WiFi in public areas, plus 2 bars and a restaurant.

  • Free WiFi
  • Enjoy a bite to eat at Scottish Steak House, a fine-dining restaurant that serves local cuisine
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Guests have great things to say about the location and the helpful staff
  • Just a 5-minute walk from Bullring & Grand Central and 7 minutes on foot from The Mailbox
  • Dogs welcome for a fee (restrictions apply)

Macdonald Burlington Hotel ratings based on 13 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Macdonald Burlington Hotel

Everyone (7) Couples (4) Family (1)
5 out of 5
The hotel and our room was lovely. The staff were very efficient and helpful. The breakfast was lovely .

Posted by on 31 Jan 2022

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Comment from Hotel Management

12 Mar 2022 by Lyndsey

Hi Denise We are so happy to hear you had a great stay with us, your lovely comments have been passed on to our team :)

4 out of 5
Good location Rooms have been refurb however some of the hotel is a little tired Excellent service Had a lovely time however only one shower gel Room service was really quick

Posted by on 17 Mar 2020

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5 out of 5
Great hotel. Very happy with our stay and will definitely book again

Posted by on 15 Feb 2020

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4 out of 5
The room was a suite so big , however the shape of the room did not flow. The hotel was a little tired in decor but great location

Posted by on 11 Jan 2020

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2 out of 5

Posted by on 9 Dec 2019

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4 out of 5
Shower tray was dirty/damaged and room looks a little dated (but is clean)

Posted by on 15 Nov 2019

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4 out of 5

Posted by on 15 Nov 2019

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5 out of 5
Had a brilliant overnight stay. Room was lovely & very quiet, considering you are in the centre of Birmingham.Every where was very clean. Breakfast was ok, the pastries were not replenished again while we were there. I thought breakfast would be fresh but it came seconds after ordering & was not overly hot. I would definitely stay here again.

Posted by on 1 Sep 2019

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Comment from Hotel Management

2 Sep 2019 by Reb F

Thank you for your review, We are pleased you enjoyed your stay, and I have passed your comments on to the restaurant manager, regarding breakfast.

5 out of 5

Posted by on 30 Aug 2019

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4 out of 5
Location was great being in the middle of the city centre & opposite new street station. Decor is nice.

Posted by on 7 Apr 2019

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Property Features

There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and 15 meeting rooms. WiFi is free in public spaces. The eco-certified Macdonald Burlington Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. This 4-star Birmingham hotel is smoke free.

  • 112 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Built in 1872
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: Birmingham Snow Hill Station (0.8 km / 0.5 mi)
  • Metro station: Grand Central Tram Stop (0.1 km / 0.1 mi)

Room Amenities

Macdonald Burlington Hotel offers 112 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Luxury bedding
  • Hypo-allergenic bedding
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 9:30 AM.

Scottish Steak House – This fine-dining restaurant specialises in local cuisine and serves breakfast, lunch and dinner.

The Burlington Bar – This bar serves breakfast, lunch, dinner and light fare.

The Burlington Lounge – This lobby lounge only serves light fare. Open 24 hours.

24-hour room service is available.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets: GBP 15 per pet, per night
  • Only dogs are allowed
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Barclaycard and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 24 per person
  • Nearby parking fee: GBP 9.50 per day (328 ft away)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Burlington Macdonald
  • Burlington Macdonald Hotel
  • Hotel Macdonald Burlington
  • Macdonald Burlington
  • Macdonald Burlington Birmingham
  • Macdonald Burlington Hotel
  • Macdonald Burlington Hotel Birmingham
  • Macdonald Hotel Burlington
  • Macdonald Burlington
  • Macdonald Burlington Hotel Hotel
  • Macdonald Burlington Hotel Birmingham
  • Macdonald Burlington Hotel Hotel Birmingham

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Eco-certified property

This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Tourism Programme
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.