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28 Aug 2019 by Jules | Marketing & Communication
Dear MrsA, Thank you for taking the time to share with us your experience at InterContinental Bordeaux - Le Grand Hotel. Regarding your comment, I can sense that we have been in touch throughout your stay in order to fix the issues that you've encountered. I am terribly sorry to read that nothing could have been done to brighten your stay with us. This is in no way the kind of service that we want for our guests to experience and remember. Be sure that if somehow, you feel like giving us the benefit of the doubt, we would me more than happy to do everything we can to show you the true InterContinental promise. Warmest regards
2 May 2019 by Jules | Marketing and Communication
Dear Guest, I would like to thank you for taking the time to share your experience at the InterContinental Bordeaux - Le Grand Hotel. According to your rating, I am glad to see that your stay has met most of your expectations. Regarding the windows in your room, note that for obvious security reasons, they are all locked in all of our rooms. However they can be opened on demand through our housekeeping department. Warmest regards,
27 Jun 2019 by Emilie P
Dear Guest, I would like to thank you for your recent stay with us, and for taking the time to tell us about your experience at the InterContinental - Bordeaux Le Grand Hotel. It is always a pleasure to read that our guests have enjoyed their time with us. We are all looking forward to welcoming you back in the wine capital of the world, and I remain at your entire disposal for any assistance you may need. Sincerest regards,
3 Jun 2019 by Jules | Marketing & Communication
Dear Guest, Thank you for having chosen the InterContienental Bordeaux - Le Grand Hotel and for reviewing your experience with us. I am glad to see that your overall stay has fulfilled your expectations and I am truly sorry if the price has left you with a bitter taste. We sincerelly hope that we'll still see you anytime soon. Best regards,
22 Jan 2019 by Emilie P. Responsable Marketing & Communication
Dear Guest, We are delighted to hear that you enjoyed your stay at the InterContinental Bordeaux - Le Grand Hotel. We look forward to welcoming you back to our hotel, so please do not hesitate to contact us for any assistance we may be able to provide. Sincerely,
24 Oct 2018 by Directrice Marketing & Communication de InterConti
Thanks for staying with us. We appreciate your feedback!
23 Aug 2018 by Directrice Marketing & Communication de InterConti
Dear Maud, Thank you for taking the time to post on Expedia after your recent sojourn at The InterContinental Bordeaux - Le Grand Hotel . I was delighted to read that you truly enjoyed your stay in Bordeaux with us and that the team took wonderful care of you and that the quality and service of the Hotel played an important role in making it a memorable one. Rest assured that I will transmit your kind comments to the entire team who will certainly be very thrilled of it. I do look forward to welcoming you back with us on your next visit to Bordeaux. With my very best personal wishes, Emilie P, Responsable Marketing & Communication de L’InterContinental Bordeaux Le Grand Hôtel
Intercontinental Bordeaux Le Grand Hotel, an IHG Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business centre, meeting rooms, and limo/town car service. A fitness centre, spa services, and a terrace are also featured at the luxury Intercontinental Bordeaux Le Grand Hotel, an IHG Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Bordeaux hotel is smoke free.
Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , Internet access (complimentary)
Available in some public areas: Free WiFi , Free wired internet
Valet parking (surcharge) , Parking (limited spaces)
Intercontinental Bordeaux Le Grand Hotel, an IHG Hotel offers 130 air-conditioned accommodations with minibars and a safe. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries. This Bordeaux hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10:30 AM.
Le Pressoir d Argent – This fine-dining restaurant specialises in French cuisine and only serves dinner. 2-star Michelin rating. Reservations are required.
Le Bordeaux – This restaurant specialises in French cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.
Guests aged under 16 years old are not allowed in the fitness facility.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Spa Guerlain has 6 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.
The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
This property has received its official star rating from the French Tourism Development Agency, ATOUT France.
