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citizenM Boston Back Bay

4.0 star property

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Photo gallery for citizenM Boston Back Bay

Exterior
Terrace/patio
Lobby sitting area
Bar (on property)
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • 24/7 front desk
  • Gym
  • Air conditioning

Explore the area

Map
408 Newbury street, Boston, MA, 02115
  • Fenway Park
    ‪11 min walk‬
  • Copley Square
    ‪14 min walk‬
  • Boston University
    ‪4 min drive‬
  • Boston, MA (BOS-Logan Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, City View

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Boston Back Bay

Hotel with a 24-hour fitness centre, steps from Newbury Street
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at citizenM Boston Back Bay, you're just a quick walk from Northeastern University. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy international cuisine while dining at canteenM
  • Buffet breakfast served daily for a fee
  • Amenities include multilingual staff, a lift and a communal living room
  • On-site recreation includes a 24-hour gym
  • Steps from Newbury Street and 10 minutes on foot from Northeastern University
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 837 out of 1059 reviews
Rating 8 - Good. 149 out of 1059 reviews
Rating 6 - Okay. 44 out of 1059 reviews
Rating 4 - Poor. 11 out of 1059 reviews
Rating 2 - Terrible. 18 out of 1059 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

David, east boston

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay. I will be back soon.
Stayed 1 night in Jan 2025

10/10 Excellent

ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly and helpful. Excellent location. Excellent facilities and super clean
Stayed 3 nights in Jan 2025

10/10 Excellent

Liliana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice hotel. We LOVED the view
Stayed 4 nights in Jan 2025

8/10 Good

Sarrah

Stayed 1 night in Jan 2025

10/10 Excellent

Mariellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small room but contained all needed amenities. Great water pressure in shower and generously sized towels. Ability to control lighting, temperature, etc. right from the ipad near the bed. Appealing common areas with bevereages and books to borrow.
Stayed 1 night in Jan 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Emily

Stayed 1 night in Jan 2025

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place!

Very small room but perfect for a couple getting away for a night or two, the most comfortable hotel bed and pillows! The bar was very nice too. The location is perfect (back bay) and the city view is beautiful. Will definitely stay again.
Stayed 1 night in Jan 2025

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent views. Quirky cool vibe.
Stayed 3 nights in Jan 2025

6/10 Okay

Ruth

Travelled with family, Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
This is a property for wanna-be hipsters. It is a Japanese efficiency style hotel that is entirely virtual/ electronic. There is ZERO service for anything except the bar. The rooms are sized for small people or singles. The space looks cool, with interesting art, which is cool if you go to hotels for the decor. There is literally no space in your room, which is fine, if you know that going into it. We did not. The entire room is 1 king bed, 1 toilet/ shower. The bed fills the room so that there is one side for 2 people to enter. If you have to use the bathroom in the night, you literally crawl over your partner. It is like glamping in a slip-in camper or on a boat. The lack of service is inconvenient. No concierge to answer questions, no one to assist with technical difficulties; just you and your credit card and colorful monkey statues. You request cleaning on an iPad the day before, which we did, but no one cleaned our room. Someone finally knocked on the door to clean the room in the evening when we were back from dinner! This evening cleaning schedule also would have been good to know in advance. We ended up never having our room cleaned; clever system to avoid cleaning. We tried to just have them take the trash but the cleaner could not understand our request and the iPad would not do it for us. Overall, a goovy looking place, but we likely won't stay again. Not for those who prefer at least the option for some personal service and space.
Stayed 3 nights in Jan 2025

8/10 Good

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were attending an event at MIT and this hotel seemed like a cheaper alternative to the one we usually use that's closer to campus. I deducted a star because the room was way smaller than expected...the bed was against a window and between the walls. It felt like a cabin in a ship. There was no coffee maker in the room, although you could buy a coffee downstairs in the bar area. The biggest issue was that the TV monitor was mounted over the foot of the bed and wouldn't seem to turn off. An ipad remote controlled the TV, blinds, and lights and was not intuitive. It was pretty infuriating to have the monitor "wake up" anytime we moved. I think we even tried to disconnect the plug on the monitor, to no avail. My husband would click something and the blinds would immediately go up and all the lights would come on and we weren't prepared. Looking back, it was all pretty comical, but getting a good night's sleep and getting up to use the bathroom shouldn't be that hard. And no, we aren't "boomers".
Stayed 3 nights in Jan 2025

8/10 Good

Jabbar

Stayed 1 night in Jan 2025

10/10 Excellent

Ellina

Stayed 1 night in Dec 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe & Quiet
Stayed 1 night in Jan 2025

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful stay! Will definitely be coming back in the future.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ludnie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CitizenM might just be my favorite hotel chain! The hotel was impressively clean, and while the rooms are small, they’re absolutely perfect for solo travelers. The interior decor is stunning—modern, stylish, and thoughtfully designed. The staff was amazing, always friendly and helpful, which made my stay even more enjoyable. And let’s not forget the bar—great drinks and a fantastic vibe! Truly had an excellent time, and I can’t wait to stay here again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Jan 2025

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for work or vacation

Really loved this hotel. Would absolutely stay again. Rooms are efficient and small but the lounge are is spacious and inviting. Great breakfast and bar.
Stayed 4 nights in Jan 2025

10/10 Excellent

zh

Stayed 2 nights in Jan 2025

10/10 Excellent

Jessica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Clean, new, comfortable, and in a great neighborhood.
Stayed 3 nights in Nov 2024

10/10 Excellent

Sompong, Mount Laurel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was TINY, which had us worried at first but we got used to it. It was clean. The bed was comfortable. Great water pressure in the shower. That's all we could ask for. Nice, friendly staff. We would definitely stay there again.
Stayed 3 nights in Jan 2025