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Best Western Plus The Connaught Hotel & Spa

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Plus The Connaught Hotel & Spa

Standard Room, 1 Double Bed, Non Smoking, Balcony | Premium bedding, in-room safe, individually decorated
Reception
Terrace/patio
Fitness facility
Suite, 1 King Bed, Balcony, Garden View | Premium bedding, in-room safe, individually decorated

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot tub
  • Pool
  • Gym
  • Spa
  • Bar
  • Room service

Explore the area

Map
30 West Hill Road, Bournemouth, England, BH2 5PH
  • Bournemouth International Centre
    6 min walk
  • Miso
    1 min walk
  • Bournemouth Station
    8 min drive
  • Bournemouth (BOH-Bournemouth Intl.)
    14 min drive

Room options

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Standard Room, 1 Single Bed, Non Smoking

  • 9.00 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking

  • 13.00 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | Premium bedding, in-room safe, individually decorated

Standard Room, 2 Single Beds, Non Smoking

  • 13.00 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Superior Room, 1 Double Bed, Non Smoking

  • 16.00 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed, Non Smoking

Executive Room, 1 Double Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Executive Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Balcony

Standard Room, 1 Double Bed, Non Smoking, Balcony | Premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking, Balcony

Standard Room, 2 Single Beds, Non Smoking, Balcony | Premium bedding, in-room safe, individually decorated

Standard Room, 2 Single Beds, Non Smoking, Balcony

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking (Lodge)

Premium bedding, in-room safe, individually decorated

Standard Room, 1 Single Bed, Non Smoking (Lodge)

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking (Lodge)

Standard Room, 2 Single Beds, Non Smoking (Lodge) | Premium bedding, in-room safe, individually decorated

Standard Room, 2 Single Beds, Non Smoking (Lodge)

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking (Lodge)

Standard Room, 1 Double Bed, Non Smoking (Lodge) | Premium bedding, in-room safe, individually decorated

Standard Room, 1 Double Bed, Non Smoking (Lodge)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Non Smoking (Lodge)

Suite, 1 Double Bed, Non Smoking (Lodge) | Premium bedding, in-room safe, individually decorated

Suite, 1 Double Bed, Non Smoking (Lodge)

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking

  • 23.00 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Garden View

Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Balcony, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony, Garden View

Suite, 1 King Bed, Balcony, Garden View | Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Balcony, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Shower Only)

Suite, 1 King Bed, Non Smoking (Shower Only) | Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Non Smoking (Shower Only)

  • Sleeps 2
  • 1 King Bed

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Room

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Pool
Hot tub
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Free WiFi
4.1 out of 5, Very good, (679)
The price is €69
for 1 night
includes taxes & fees
6 Jan - 7 Jan
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About this property

Best Western Plus The Connaught Hotel & Spa

Victorian Bournemouth hotel in Bournemouth City Centre with a full-service spa
A full-service spa, an indoor pool and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a health club and a snack bar/deli.
Best Western Plus The Connaught Hotel & Spa offers 53 accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include baths or showers with a rainfall showerhead, and hairdryers.

This Bournemouth hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An indoor pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool, health club or hot tub without adult supervision. Guests aged under 16 years old are not allowed in the hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Best Western Plus The Connaught Hotel & Spa. During your stay, you're just a quick walk from Bournemouth Beach. Free WiFi in public areas, 2 bars and a full-service spa are available.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Enjoy British cuisine at Blakes Brasserie, a brasserie with garden views
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with facials, Swedish massages or manicures and pedicures at the spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests speak favourably about the area's walkability and the overall condition of the property
  • Just a 1-minute drive from Bournemouth Beach and 11 minutes from Poole Harbour
Best Western Plus The Connaught Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 2 meeting rooms. Event space at this hotel measures 3003 square feet (279 square metres) and includes a conference centre. A hot tub, a sauna, and a terrace are also featured at the eco-certified Best Western Plus The Connaught Hotel & Spa. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Bournemouth hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:30 AM to 12:30 PM.
Blakes Brasserie – Overlooking the garden, this brasserie specialises in British cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required.
The Gin Bar – On-site bar. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 10 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:30 AM to 12:30 PM on weekends; GBP 17.50 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blakes Brasserie
  • The Gin Bar

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (3,003 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from January 6 2025 to January 10 2025 (dates subject to change):
  • Fitness facilities
  • Sauna
  • Spa
  • Hot tub
  • Swimming pool
The following facilities are closed on Sunday:
  • Restaurant

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 17.50 per person
  • Self-parking fee: GBP 10 per night
  • Late check-out fee: GBP 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Best Western Connaught
Best Western Connaught Bournemouth
Best Western Connaught Hotel
Best Western Plus Connaught Hotel Bournemouth
Best Western Plus Connaught Hotel
Best Western Plus Connaught Bournemouth
Best Western Plus Connaught
Best Plus The Connaught & Spa
Best Western Plus The Connaught Hotel
Best Western Plus The Connaught Hotel & Spa Hotel
Best Western Plus The Connaught Hotel & Spa Bournemouth
Best Western Plus The Connaught Hotel & Spa Hotel Bournemouth

Best Western Plus The Connaught Hotel & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 341 out of 834 reviews" "
Rating 8 - Good. 346 out of 834 reviews" "
Rating 6 - Okay. 97 out of 834 reviews" "
Rating 4 - Poor. 38 out of 834 reviews" "
Rating 2 - Terrible. 12 out of 834 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice location, friendly staff and great pool/spa
Stayed 2 nights in Sep 2024

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

4/10 Poor

Danielle

Stayed 1 night in Sep 2024

6/10 Okay

Ian

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel looks good from the outside, and the public areas like bar and restaurant were modern and welcoming. However, that’s about where it ends, the room was a little dated, hallways scruffy and the pool and spa is need for modernisation. The steam room has a smell and is dark and dingy, the sauna is unloved. Overall I felt the hotel wasn’t overly clean, a lot of dust in areas and a general sense of lack of care. The food in restaurant however, was very good and presented well. The menu was interesting and featured nice options. At the price I paid, I wouldn’t stay again, it would need to be cheaper. £122 for a superior room where the toilet fan was noisy and the floor creaked, the bed hard and the bathroom shower with black marks, is a little overpriced. There are other options in the town at a similar price for better quality.
Stayed 1 night in Sep 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Mixed feelings about this hotel
Staff were very friendly & helpful. Unfortunately the fan made a loud noise and when upstairs room had a shower, our bathroom ceiling leaked. The toilet flush knob came off. I was surprised there were no toilets in pool area/changing rooms and one of the lockers are our pound coin.
Stayed 1 night in Sep 2024

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel/poor hotels.com rewards scheme!
Stayed at this hotel many times in the past & very happy with everything it has to offer. Great location, good food, staff & amenities. My only issue is with the hotels.com rewards scheme I booked with definitely poor to say the least. Although I will be staying with this hotel in the future but booking direct!
Stayed 1 night in Sep 2024

6/10 Okay

Raymond

Liked: Amenities
We had an enjoyable stay. We feel the bedrooms bathroom & general areas needs a revamp & brightning up. The breakfast tea/coffee help yourself didn’t enjoy. The last time we were there you were served at your table.The staff in the restaurant were excellent as was the food. Suggestion maybe change menu more often in restaurant.
Stayed 7 nights in Aug 2024

10/10 Excellent

Rosalind

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here, the hotel is one of the more modern hotels in Bournemouth. The hotel is clean and the staff were very friendly & helpful. The spa facilities are really nice and relaxing. We will be returning
Stayed 2 nights in Aug 2024

6/10 Okay

James

Liked: Cleanliness, amenities
Have stayed at this hotel many times previously but was disappointed this time. Breakfast setup has changed since last visit- fewer staff- slow to replace items that had run out- a little chaotic. Swimming pool still a positive and hotel is generally clean. Rooms and building generally could do with updating
Stayed 2 nights in Aug 2024

6/10 Okay

simon

Stayed 2 nights in Jul 2024

10/10 Excellent

Yetunde

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Munjinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Bukky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was quite spacious and the bed really comfortable. I enjoyed using the gym and they were kind to allow me drop off my bags after checkout for several hours. I found it quite unusual that there were no intercoms in the rooms but what you have instead is a WhatsApp line to contact the front desk or any other services I didn’t feel the absence of the intercoms as the staff was very responsive on WhatsApp. I would definitely stay here again and recommend it to others.
Stayed 2 nights in Aug 2024

10/10 Excellent

Paul

Stayed 3 nights in Aug 2024

8/10 Good

kerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Reception staff were lovely and check in easy. We had a balcony room, unfortunatley this overlooked the car park rather than the gardens. Overall the room size was tight, shower only no bath but did have a full sized bed (always a plus). The pool was big enough and at a nice temperature with a large hot tub area. Towels supplied were nice and soft. There were refurbishment going on when we were there so never got to use the garden until the last day. This is a nice calm space to sit. Used the restuarant once. It was not as good as i had hoped for a two AA rosette. Less than 20 covers but service was still slow. I had the deconstructed beef bourginoin. The meat was lovey but the baby onions tasted like they were taken from a jar and the house roasties had been substituted for a soggy rosti. Area around the hotel was tired but did have a few nice restaurants and was a short walk from the beach.
Stayed 4 nights in Aug 2024

6/10 Okay

Nick

Liked: Cleanliness, staff & service
Welcome water nice. Check in efficient and friendly once several others dealt with. Night porter helpful. Room was spacious but stuffy and air con didn’t work/ no instructions. Didn’t have time to sort it. Bathroom tiny and a large person would have trouble with toilet and shower. Mainly clean but leisure facilities a bit tired.
Stayed 1 night in Aug 2024

6/10 Okay

Janet

Travelled with family
Looks lovely from the outside, but very dated. We were overlooking the courtyard, when there was a wedding at the hotel… very noisy until late into the night. Swimming pool, steam room and sauna were very basic and could do with an update. Plus side, great location.
Stayed 1 night in Aug 2024

8/10 Good

dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Good value. Comfortable.
Well situated property with parking. Comfortable well equipped room, crisp linens, water, tea/coffee/biscuit. Pump lotion, soap, shampoo. Breakfast is plentiful.
Stayed 1 night in Aug 2024

10/10 Excellent

Gillian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Great location, lovely garden. The breakfast was fantastic and the spa was very good! Particularly loved the Whatsapp service where you could contact the property to ask questions and make bookings, reply was always prompt and helpful. Liked our balcony too- just could have been cleaned a little more- very cobwebby and some Prosecco bottles left outside.
Stayed 5 nights in Jul 2024

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Third stay at this hotel and very close to both beach and promenade
Stayed 1 night in Aug 2024

6/10 Okay

Nuala

Liked: Cleanliness
Stayed 5 nights in Aug 2024

8/10 Good

Steve

Stayed 1 night in Jul 2024

8/10 Good

Pat

Travelled with partner
Good staff and nice breakfast area
Stayed 2 nights in Jul 2024