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Bournemouth Carlton Hotel, BW Signature Collection

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Bournemouth Carlton Hotel, BW Signature Collection

Outdoor wedding area
Beach nearby
Bar (on property)
Lounge
2 indoor pools, seasonal outdoor pool, pool loungers

Reviews

7.6 out of 10

Good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Pool
  • 24/7 front desk
  • Parking available

Explore the area

Map
East Overcliff, Dorset, Bournemouth, England, BH1 3DN
  • Bournemouth Beach
    4 min walk
  • Arbor
    2 min walk
  • Bournemouth Station
    16 min walk
  • Bournemouth (BOH-Bournemouth Intl.)
    12 min drive

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking, Sea View

Standard Room, 1 Double Bed, Non Smoking, Sea View | Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Double Bed, Non Smoking, Sea View

  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking

Desk, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 Single Bed, Non Smoking

  • Sleeps 1
  • 1 Single Bed

View all photos for Suite, 1 Double Bed, Non Smoking, Sea View (with Sofabed)

Suite, 1 Double Bed, Non Smoking, Sea View (with Sofabed) | Desk, iron/ironing board, rollaway beds, free WiFi

Suite, 1 Double Bed, Non Smoking, Sea View (with Sofabed)

  • 80.0 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Double Bed, Balcony, Sea View (with Sofabed)

Desk, iron/ironing board, rollaway beds, free WiFi

Suite, 1 Double Bed, Balcony, Sea View (with Sofabed)

  • 80.0 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Combined shower/bathtub, free toiletries, towels

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Non Smoking, Sea View

In-room business centre

Superior Room, 1 Double Bed, Non Smoking, Sea View

  • 49.0 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Combined shower/bathtub, free toiletries, towels

Standard Room, Multiple Beds, Non Smoking

  • 24.0 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

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About this property

Bournemouth Carlton Hotel, BW Signature Collection

Beach fun in 2 indoor pools, near Bournemouth Beach
At Bournemouth Carlton Hotel, BW Signature Collection, spend the day on the nearby beach or relax by one of the hotel's 2 indoor swimming pools.
Bournemouth Carlton Hotel, BW Signature Collection offers 76 accommodations with complimentary bottles of water and coffee/tea makers. 32-inch LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. This Bournemouth hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

2 indoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Bournemouth Carlton Hotel, BW Signature Collection. During your stay, you're just a quick walk from Bournemouth Beach. Free WiFi in public areas, 2 indoor pools and a restaurant are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor and 2 indoor pools
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a gym
  • Just a 4-minute walk from Bournemouth Beach and 13 minutes by car from Poole Harbour
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Bournemouth Carlton Hotel, BW Signature Collection offers its guests 2 indoor swimming pools, a fitness centre, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A terrace, barbecue grills, and a garden are also featured at the business-friendly Bournemouth Carlton Hotel, BW Signature Collection. Parking is available for a fee.

This 3-star Bournemouth hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:30 AM to 10:00 AM and at the weekend from 8:00 AM to 10:30 AM.
Bournemouth Carlton Hotel, BW Signature Collection has a restaurant on site.
24-hour room service is available.

Languages

Czech, Dutch, English, French, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (GBP 20 per day)
  • Wheelchair-accessible parking available

Food and drink

  • English breakfast available for a fee 7:30 AM to 10:00 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 14.95 per person
  • A bar/lounge
  • A restaurant

Things to do

  • 2 indoor pools
  • Gym
  • Seasonal outdoor pool

Family friendly

  • 2 indoor pools
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Lift (120 centimetre wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (150 centimetre high)

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed between 5 November and 25 March.

Access methods

Staffed front desk

Pets

  • Pets: GBP 15.00 per pet, per night
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per stay.
  • Cots (infant beds) are available for GBP 5.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 14.95 per person
  • Uncovered self-parking fee: GBP 20 per day
  • Pet fee: GBP 15.00 per pet, per night
  • Crib (infant bed) fee: GBP 5.0 per stay
  • Rollaway bed fee: GBP 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • The seasonal pool will open on 18 April and close on 31 October.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Bournemouth Carlton
Carlton Bournemouth
Menzies Hotels Bournemouth
Menzies Hotels Bournemouth Carlton
Menzies Hotels Carlton
Menzies Hotels Carlton Hotel
Menzies Hotels Carlton Hotel Bournemouth
Carlton Hotel Bournemouth
Hotel Menzies Carlton
Menzies Carlton Bournemouth
Hallmark Hotel Bournemouth Carlton
Hallmark Hotel Carlton
Hallmark Bournemouth Carlton
Hallmark Carlton
Hallmark Hotel Bournemouth Carlton
S. Bournemouth Carlton Opco Limited
Bournemouth Carlton BW Signature Collection
Bournemouth Carlton Hotel, BW Signature Collection Hotel
Bournemouth Carlton Hotel, BW Signature Collection Bournemouth

Bournemouth Carlton Hotel, BW Signature Collection Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 245 out of 933 reviews" "
Rating 8 - Good. 366 out of 933 reviews" "
Rating 6 - Okay. 197 out of 933 reviews" "
Rating 4 - Poor. 80 out of 933 reviews" "
Rating 2 - Terrible. 45 out of 933 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 nights in Sept
Had a lovely time. Breakfast was very nice, comfortable and friendly staff, Brandon was very helpful. Lovely comfy bed. Ten minute walk to the centre of Bournemouth and was uphill coming back! Beach just accross the road but down a zig zag path.
View from our large front 1 st floor room with large terrace plus 2 sun beds, table and 2 chairs
Stayed 4 nights in Sep 2024

10/10 Excellent

Daniel

Stayed 1 night in Sep 2024

6/10 Okay

Monika

Stayed 7 nights in Aug 2024

6/10 Okay

Raymonde

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
A lovely hotel - lovely room but massively let down by shoddy broken spa facilities ; now not a disaster in life terms but Sauna and Jacuzzi not working means it was a rubbish experience and indemic of a dropping BW previous high standards. AS a BW devotee I will now start looking elsewhere as 2nd poor experience in a row. Really should have been told in advance . And £20 to park a car is unreal ; tip street parking is half the price and freely available so dont be mugged off !!
Stayed 1 night in Sep 2024

6/10 Okay

Sharon

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I have been staying at the hotel for many years as my granddaughter loves the air show. It’s for the location more than anything. The hotel is very tired in many places, needs upgrades in lots of areas. The staff are very nice but totally overworked. They need to employ more staff especially for the air show weekend. The jacuzzi and sauna were both out of order. If it wasn’t for the location I would not stay there
Stayed 3 nights in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Pros and cons
The communal parts of the hotel are spotless, and welcoming, and staff were lovely too. Unfortunately the family room we were given was in a very tired part of the hotel, and was too warm, had a mouldy smell and the beds had seen better days. We had to sleep with the windows open and awoke to the smell of a long time dead seagull outside the room. Not great, but family members had a sea view room which was modern and comfortable, and A/C, so we were maybe unlucky. Breakfast was great, and the location is fab for the beach.
Stayed 1 night in Aug 2024

6/10 Okay

Sharon

Disliked: Staff & service, property conditions & facilities
I will not come again
Stayed 2 nights in Aug 2024

10/10 Excellent

Laszlo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

6/10 Okay

Laura

Liked: Cleanliness, staff & service, amenities
The hotel had beautiful gardens and a lovely outdoor pool. The inside pool was lovely and warm but there was some maintenance. Sauna and hot tub not working. Our family room was clean and very large but unfortunately the shower didn't work, which was very disappointing.
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Huge suite with balcony, but let down slightly by fading decor, dirty carpets and ripped curtains.
Stayed 2 nights in Aug 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Lindsay

Stayed 4 nights in Jul 2024

6/10 Okay

Brian

Travelled with family
Stayed 3 nights in Jul 2024

8/10 Good

steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location within walking distance to the beach, excellent transportation links for both train and bus. Great value for money with very friendly team members whom made us feel welcome throughout our stay
Stayed 3 nights in Jul 2024

10/10 Excellent

Miles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didnt like the amount of people descending on the hotel on Saturday we wanted a nice relaxing afternoon around the pool. Wel you could not get anywhere near a sunbed for the place was took over by a load of dancing we love dancing but not when it goes on for hours we were very disappointed we have been coming to this hotel for years but we will not be coming again if someone would have said on Saturday the hotel will be taken over by a load of dancers then it would have been our choice to book the hotel
Stayed 3 nights in Jun 2024

8/10 Good

Anna

Liked: Staff & service
Disliked: Property conditions & facilities
A decent value hotel only a few mins walk from central bournmouth. Its all a bit run down however and the bar is terrible (drinks left for hours on tables and no juice available whatsoever!). Otherwise, staff try hard to be helpful and its is a welcoming place.
Stayed 4 nights in Jun 2024

10/10 Excellent

Joe

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Asilahon

Stayed 1 night in Jun 2024

8/10 Good

Matthew

Liked: Room comfort
Suite was dated and in need of redecoration, but with 2 balconies boasted outstanding views. Air con didn't pump out cold air, and even on full fan speed did little to move the air around. Breakfast was delivered to the room and was excellent, other than the fact that this premium hotel no longer serves champagne by the glass! Luckily I added an addendum to the breakfast request that under no circumstances should prosecco be substituted for champagne.
Stayed 1 night in Jun 2024

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night getaway
The view was fab. All the staff were very friendly nothing to much trouble. Food & service good. We parked out on the road which work well for us. The only issue in room was the water pressure for shower, bath etc they tried to rectify but no success. We enjoyed our two night staff. The Hotel could do with a bit of tlc.
Stayed 2 nights in Jun 2024

10/10 Excellent

Oluwafikayo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Jayne

Liked: Cleanliness, amenities, property conditions & facilities
Loved the hotel - great location and friendly staff
Stayed 3 nights in Jun 2024

6/10 Okay

David

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
All the staff were pleasant and as helpful as hotel policies would allow them to be. We checked in after 6pm and had issues with the bathroom straight away (the stopper in the bath was stuck closed, the cold water pressure was non-existent making showers impossible unles you had asbestos skin, and the toilet did not flush properly). These items were reported immediately, but we had to wait until the following day dor maintenance to come look. Additionally, the in rook facilities lacked a fridge. When we asked for one we were informed there would be a £15 charge to provide the fridge. I was able to get the fridge charge waived at checkout after mentioning the issues with the rooms. Another problem with this hotel, is that their pool is only open from 9:30am to 6pm daily. This is a hotel in a seaside resort town, who would stay at the hotel pool when you have one of the U.K.'s best beaches a 2 minute walk away? We aere hoping to make use of the piol in the evenings after dinner but this was not possible, had we known this in advance, we would NOT have booked this hotel!!!
Stayed 4 nights in Jun 2024