6/10 Okay
Kathryn
Travelled with partner
26 Aug 2024
Disliked: Property conditions & facilities
The staff are friendly and super helpful but the staff were a minimum of one person at a time so when they went on breaks no one at reception until they came back not the staffs fault but maybe could do with employing more staff to cover and support . The second room as we got moved was bigger and with better conditioned furniture and with a fridge and was more airy and bigger so room was ok and the hotel is convenient walk to the sea front , to buses and trains so was in a great location. Our first room had outdated and shabby furniture , small and dark and the shower was rusted so much as it broke but the staff were very proactive and moved us to a much better room straight wlaway couldn't fault customer service. The pool was lovely and cool , the hot tub was lovely and the sauna was nice but the bench was broken so couldn't sit at the top but otherwise nice that it had these facilities with great open and close times to use the facilities. The hotel for the price is not worth it should be at a lower price as it is in urgent need of repair and drvoragring but if you are after good staff, somewhere central this is the place but I think £255 for two nights was over priced for the standard of the hotel .
Kathryn
Stayed 2 nights in Aug 2024
