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Suncliff Hotel - OCEANA COLLECTION

3-star property
29 East Overcliff Drive, Bournemouth, England 09 725 22 184
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3.2 out of 5
See all 10 ebookers Reviews

"This place is old and dirty, beds are so uncomfortable. I think the bathroom was new but the room carpets and decor was ancient. The room stank of ol ... " More

By a verified traveller on Sun 16 Jun 2019

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Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room, Ocean View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Family Room ( Sleeps 5)

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Seaview Twin

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Budget Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Double Room, Terrace, Ocean View

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

The breakfast at Suncliff Hotel - OCEANA COLLECTION gets high marks from our customers. During your stay, you're just a quick walk from Bournemouth Beach. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool.

  • Free WiFi
  • Enjoy British cuisine while dining at Atlantis
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Indulge with Swedish massages, hydrotherapy or facials at the spa
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a sauna and racquetball/squash
  • Guests have great things to say about the breakfast and the clean guestrooms
  • Just a 4-minute walk from Bournemouth Beach and 12 minutes on foot from Bournemouth International Centre
  • Dogs welcome for a fee (restrictions apply)

Suncliff Hotel - OCEANA COLLECTION ratings based on 10 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Suncliff Hotel - OCEANA COLLECTION

Everyone (9) Couples (1) Family (1)
4 out of 5

Posted by on 31 Jul 2019

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Comment from Hotel Management

31 Jul 2019 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

3 out of 5
This place is old and dirty, beds are so uncomfortable. I think the bathroom was new but the room carpets and decor was ancient. The room stank of old socks. The food was designed for OAPs.l That’s for sure

Posted by on 16 Jun 2019

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4 out of 5
Very helpful staff on reception. The room was tired but adequate, but there was no explanation of how to turn on the TV. It transpired that you had to turn on a switch above the headboard, which was not obvious at all. The best part was being able to use the restaurant at theOcean Beach hotel where we usually stay.

Posted by , from Buckinghamshire on 28 Oct 2018

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Comment from Hotel Management

14 Nov 2018 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us on 01202 298350 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

5 out of 5

Beautiful hotel, fab facilities, sea view & balcon

Fabulous location, great facilities & wonderful staff!

Posted by on 18 Aug 2018

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Comment from Hotel Management

24 Aug 2018 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us on 01202 298350 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

2 out of 5
The hotel needs an update money had been spent downstairs but not in the rooms and bathroom The staff in hotel are friendly but the welcome I received left a lot to be desired i booked the hotel which said it came with free parking when I booked in the manager said prove it in an abrupt way so first impression was not good The breakfast was good and staff where more friendly ,

Posted by , from northamptonshire on 24 Apr 2018

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2 out of 5

Disappointing!

The room was so small for 3 people and there was a lack of storage. There was no air con and no fans either - it was ridiculously hot! The room we had was up and down stairs which was difficult to manoeuvre a large case. Parking was a nightmare and people had selfishly parked over 2 spaces. It was a free for all between 3 hotels so you had no chance. Food was ok

Posted by , from Worcestershire on 26 Aug 2017

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3 out of 5

On east cliff close to beach

Pros: Staff very good especially Miguel who was very attentive and pleasant despite being the only waiter on duty.
Cons: Rooms need refurbishment, price of soft drinks is extreme at £2.30 FOR a can of fanta Bed quality could be better and carpets need replacing
Location: Close to town and pier
Would rate as 2.5 rather than 3 Paid over £220 FOR 2 night stay in a standard double and was quite disappointed. The room was very basic carpets stained, small holes in wall and bathroom door frame. Shower screen did not stop water from pooling on floor. Bathroom very small with toilet roll holder loose.. For the price paid I expected something better, could do with a fridge and fan in the room and room needs some refurbishment. Dinner in the hotel restaurant was okay but not special, but staff were very good. Unlikely to stay again

Posted by , from sussex on 22 Aug 2017

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3 out of 5

Lovely staff great location but

This hotel has really great staff and is in an amazing location unfortunately even though we paid extra for an ocean view although it was an amazing view the room was very dated windows had gaps so find was howling all the time so disturbed our sleep. Really needs s refurbishment bath room had damp and mould and was very cold. Both sister hotels are amazing and that's where we ate.

Posted by on 27 Jul 2017

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4 out of 5

Brilliant location. Easy access to beach and town

Pros: Location and staff. We also had a lovely breakfast in the nice spacious dining area.
Cons: re-carpeting
Location: Right near to walks on the beach. Easily walk to the town centre for great shops.
My family and I stayed one night of 31 July 2016 (my 50th Birthday). We had a lovely time, but one thing that would have made it more special was if we was able to sit in the lounge area with my birthday cake I had brought with me to share with family. This would have been more relaxing for us. Overall we still had a good day.

Posted by on 6 Aug 2016

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2 out of 5
wir hatten ein sehr kleines Zimmer, welches gerade an der Treppe, oberhalb der Rezeption war, es war kalt und laut. die Fenster konnte man nicht öffnen.

Posted by on 9 Mar 2020

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Comment from Hotel Management

11 Mar 2020 by .

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If we can be of assistance in the future, please don't hesitate to contact us. (details on the website) Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Oceana Collection Bournemouth

About the Suncliff Hotel - OCEANA COLLECTION

Location 29 East Overcliff Drive, Bournemouth, England BH1 3AG

Property Features

Suncliff Hotel - OCEANA COLLECTION offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business centre and a meeting room. A fitness centre, spa services, and a terrace are also featured at the family-friendly Suncliff Hotel - OCEANA COLLECTION. You'll have access to the outdoor pool at a partner property. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Bournemouth hotel.

  • 1 building
  • 99 guestrooms or units
  • 4 levels
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Bournemouth Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Suncliff Hotel - OCEANA COLLECTION offers 99 accommodations with coffee/tea makers and a hairdryer. LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. This Bournemouth hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Coffee maker
  • Combined shower/bath
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:30 AM to 9:30 AM and at the weekend from 8:00 AM to 10:00 AM.

Atlantis – This restaurant specialises in British cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Horse riding nearby
  • Racquetball/squash on site
  • Bicycle rentals nearby
  • Golfing nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Windsurfing nearby

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include hot stone massages, Swedish massages, facials and body wraps. A variety of treatment therapies are provided, including hydrotherapy, reflexology and thalassotherapy.

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Thalassotherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 11:00 AM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for GBP 6.0 per night.

Pet Policy

  • Pets: GBP 20 per pet, per night, plus a deposit of GBP 50 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a first aid kit and outdoor lighting

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Barclaycard, debit cards and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Pets allowed in specific rooms only
  • Property does not follow sanitisation practices of any association
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Please note, some room types at this property are not available when booking a stay with children.
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 3
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property does not follow regional sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 12.95 for adults and from GBP 7.95 for children
  • Self-parking fee: GBP 12.00 per night
  • Pet deposit: GBP 50 per stay
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 20.00 (subject to availability)
  • Crib (infant bed) fee: GBP 6.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Suncliff
  • Suncliff Bournemouth
  • Suncliff Hotel OCEANA COLLECTION Bournemouth
  • Suncliff Hotel Bournemouth
  • Suncliff Hotel OCEANA COLLECTION
  • Suncliff OCEANA COLLECTION Bournemouth
  • Suncliff OCEANA COLLECTION
  • Suncliff Hotel
  • Suncliff Oceana Collection
  • Suncliff Hotel - OCEANA COLLECTION Hotel
  • Suncliff Hotel - OCEANA COLLECTION Bournemouth
  • Suncliff Hotel - OCEANA COLLECTION Hotel Bournemouth

You should know

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.