6/10 Okay
Hilary L.
6 Jan 2024
Liked: Cleanliness
Heads up!
Be aware of the keyless entry in and out of building, room, and parking. You will be downloading an app for this. Easy to use, however the feature on the app where it says you can share the key-does not work! We tried multiple times!!! Also, apparently the unit has more rooms than available parking spots! It is stated that you may have to park in two locations away from the unit-closest one being half a mile away. At check in time I was told it was only a block away and $15 a day. Both were wrong. It was $20 and .6 mile walk. Yes, there's a free ride shuttle but it wasn't running. The property manager should clearly state to call ahead and reserve parking with unit rental. Now onto the worst part. I was able to reserve two of our four night stay(last two nights) when I went to leave on the last day-the keyless entry no longer worked! It was a huge debacle and ultimately ended in the property manager arguing with me, telling me that I had only reserved Wednesday night. He was so rude, horrible customer service!! So, basically my stay at the village building wetterhorn was very nice! My complaints go 100% towards the great western lodging and their foul customer service!
Hilary L.
Stayed 4 nights in Jan 2024