2/10 Terrible
Paul R.
6 Mar 2025
Disliked: Cleanliness
Nightmare Stay: Forgotten Booking, Non-Functional Home, and Refund Runaround
After being completely forgotten by the host and encountering a property with no functioning plumbing, I feel compelled to share my experience to warn potential guests.The Check-in DisasterUpon arrival in Breckenridge, we discovered no key in the lockbox. Multiple calls to the host went unanswered for nearly two hours while we waited anxiously in town. Only after VRBO support suggested we document the situation did the host finally respond, admitting she had forgotten our booking entirely. The home had plumbing issues, with a plumber having left the property in an unusable state.Unacceptable AccommodationsDespite the host offering a refund, we reluctantly stayed one night due to the late hour and mountain road conditions. The property was clearly unprepared for guests:* No gas for the stove* No matches or lighters for the numerous candles* No Wi-Fi access* No instructions for operating any equipment* Incomplete board games* Damaged window screens throughout (one window missing a screen entirely)* Expired food and partially used, unrefrigerated items in cupboards* Outdated local magazines (several years old)* Overloaded electrical system - space heaters tripped breakers leaving us without heat by morning (in January in Breckenridge!)
The Refund NightmareOur stay ended January 27th, and despite the host's promise of a full refund, I'm still fighting for resolution over five weeks later
Paul R.
Stayed 1 night in Jan 2025