Poor communication skills from reception staff. Brusque to the point of being rude. Was given the wrong room - booked Executive room with 1 King bed and initially presented with standard room with a double bed and l single sleeper. When l queried, they initially resisted saying the bed was a King and it was what l had booked. I insisted back and only then did they concede and moved us to an actual Executive room with a King bed. Absolutely dismal service. On top of all that, half the stuff in the room are broken or in some state of disrepair - sheets with holes, waste bin with broken foot pedal, toilet role is so poor quality, l had to go and buy instead of use it, etc. All around more appropraite for a 3-star hotel at best.