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Crystalbrook Vincent

4.5 star property

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Photo gallery for Crystalbrook Vincent

Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, pool loungers
Nature Wall | Garden view
City view from property
River | View from room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Room service
  • Pool
  • 24/7 front desk
  • Gym

Explore the area

Map
5 Boundary Street, Brisbane, QLD, 4000
  • Howard Smith Wharves
    ‪1 min walk‬
  • Brisbane Showgrounds
    ‪20 min walk‬
  • Roma Street Parkland
    ‪3 min drive‬
  • Brisbane, QLD (BNE)
    ‪23 min drive‬

Room options

View all photos for Promenade Master

Promenade Master | Premium bedding, minibar, in-room safe, desk

Promenade Master

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for River Master

View from room

River Master

  • 50 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for River Master Balcony

River Master Balcony | Living area | Smart TV, pay films

River Master Balcony

  • 70 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Nature Wall

Nature Wall | Premium bedding, minibar, in-room safe, desk

Nature Wall

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Promenade

Promenade | View from room

Promenade

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for River

River | Premium bedding, minibar, in-room safe, desk

River

  • 41 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

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About this property

Crystalbrook Vincent

Luxury Brisbane hotel connected to a shopping centre, steps from Howard Smith Wharves
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar and a snack bar/deli are on-site.
Crystalbrook Vincent offers 166 accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. Smart televisions come with pay-per-view films. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, bathrobes, slippers and designer toiletries.

This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness centre and complimentary bicycles.

Children aged under 16 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us they can't get enough of Crystalbrook Vincent's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Howard Smith Wharves. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Italian cuisine while dining at Polpetta
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the location
  • Steps from Howard Smith Wharves and a 3-minute drive from Brisbane Showgrounds
Crystalbrook Vincent offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 425 square feet (39 square metres) and includes conference space. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the luxury Crystalbrook Vincent.

This 4.5-star Brisbane hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 11:00 AM.
Polpetta – This restaurant specialises in Italian cuisine and only serves dinner. Guests can enjoy drinks at the bar.
Fiume Rooftop Bar – This rooftop bar only serves light fare. Open selected days.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Offsite parking for AUD 40 per night; reservations required; discounts available
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; AUD 15 to 38 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Fiume Rooftop Bar
  • Polpetta

Things to do

  • 24-hour gym
  • Art gallery
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Art supplies
  • Fenced pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • 425 square feet of conference space

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Hardwood flooring in room
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • Smart TV

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The property charges 3.35 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 12 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately AUD 15 to 38 per person
  • Nearby parking fee: AUD 40 per night (3 ft away)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 3.35 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 12 children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crystalbrook Vincent (formerly The Fantauzzo)
Art Series The Fantauzzo
Crystalbrook Vincent Hotel
Crystalbrook Vincent Brisbane
Crystalbrook Vincent Hotel Brisbane
Crystalbrook Vincent (formerly The Fantauzzo)

Crystalbrook Vincent Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 430 out of 608 reviews
Rating 8 - Good. 107 out of 608 reviews
Rating 6 - Okay. 39 out of 608 reviews
Rating 4 - Poor. 20 out of 608 reviews
Rating 2 - Terrible. 12 out of 608 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Denise

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stunning hotel and rooms, however the service lets it down. In room dining wait was over an hour, I called the concierge and in room dining 3 times only for it to ring out. The rooms are beautiful though the location proximity to The Storey Bridge makes it a noisy stay.
Stayed 1 night in Dec 2024

10/10 Excellent

Ryan

Stayed 1 night in Nov 2024

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect quick stay in Brisbane, managed a swim in the gorgeous pool. Really lovely hotel
Stayed 1 night in Dec 2024

6/10 Okay

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Oct 2024

10/10 Excellent

Andrew

Stayed 1 night in Nov 2024

10/10 Excellent

Tim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience
Stayed 2 nights in Nov 2024

8/10 Good

Zia

Travelled with partner
Liked: Cleanliness
The location is excellent and I love the interior design, and accessibility to multiple dining options. Poor service let us down, we asked for towels 4 times while at the pool, waited 1.5 hours for towels to be delivered.
Stayed 2 nights in Nov 2024

10/10 Excellent

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel! Loved everything about the hotel! Highly recommend
Stayed 1 night in Nov 2024

10/10 Excellent

Amy

Stayed 1 night in Nov 2024

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant as always
Brilliant as always. Staff ever so helpful and the property itself thoughtfully designed and well maintained.
Stayed 2 nights in Nov 2024

10/10 Excellent

Cornelius

Business traveller
Liked: Amenities
Excellent
Stayed 2 nights in Nov 2024

6/10 Okay

David

Liked: Staff & service
Room was not properly cleaned - used tissues on the floor by couch. Lighting controls difficult to operate - could not turn all the lights off, particularly bedside. Had to unplug standard lights because no on/off switch. No facial tissues provided, no bottled water. Pictures of resident artist, his wife and child fill the corridors, reception and the rooms - a vanity project not necessary in my opinion.
Stayed 1 night in Nov 2024

10/10 Excellent

Boris

Stayed 4 nights in Nov 2024

10/10 Excellent

Channa, ROSEBERY

Stayed 2 nights in Sep 2024

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Olenka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location beautiful views and atmosphere
Stayed 1 night in Oct 2024

10/10 Excellent

Sean

Business traveller
Fhb
Stayed 1 night in Oct 2024

10/10 Excellent

Kay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iconic
Fantastic place to stay as so close to everything - beautiful hotel and art
Stayed 4 nights in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Annette

Good overall
Lovely room and comfortable bed. There is a bit of noise from the restaurants and bars opposite, not enough to stop me sleeping but a light sleep might find it more difficult. Quite expensive.
Stayed 1 night in Oct 2024

10/10 Excellent

Brendon

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful
Stayed 1 night in Oct 2024

8/10 Good

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room with great facilities and location but the promenade rooms are noisy on level 1 with Felons/Mr Percival right across the road. In the morning noise from delivery trucks early on. Poor sound proofing from hotel hall with sound travelling in to room from other guests/doors etc very easily.
Stayed 1 night in Oct 2024