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"Hotel is in a great location, but we were not made aware on arrival that there was an event on the saturday night, which made the Hotel extremly busy ... " More

By a verified traveller on Mon 28 Nov 2022

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Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Room, 1 Double Bed (Compact)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Family Room, 1 Double Bed with Sofa bed

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Privilege, Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us they can't get enough of Mercure Bristol Grand Hotel's great location. During your stay, you're just a quick walk from Bristol Hippodrome Theatre. Enjoy features like free WiFi in public areas, plus a restaurant and a bar.

  • Free WiFi
  • Enjoy British cuisine while dining at Keepers Kitchen & Bar
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Bristol Hippodrome Theatre and University of Bristol

Mercure Bristol Grand Hotel ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Mercure Bristol Grand Hotel

Couples (1) Family (1)
3 out of 5
Hotel is in a great location, but we were not made aware on arrival that there was an event on the saturday night, which made the Hotel extremly busy and noisey for Guests. The bar had issues from around 3pm with it having no beer on draught and even ran out of Coca cola which is crazy for a Hotel of this size. There was only one lift working for our stay which caused issues especially when we were staying on the third floor. Overall experience for what we paid wasn't great.

Posted by on 28 Nov 2022

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Comment from Hotel Management

30 Nov 2022 by Mahesh, General Manager

Hi Adam,Thanks for the review.It's great to know that our central location suited you. However, we're really sorry that you were disturbed as we want all our guests to have the most comfortable stay. We will be bearing your comments in mind for the future to ensure this situation is not repeated.We all hope to welcome you back in the future.Best wishes,Mahesh, General Manager

About the Mercure Bristol Grand Hotel

Location Broad Street, Bristol, England BS1 2EL

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. You'll find a business centre on site. WiFi is free in public spaces. The business-friendly Mercure Bristol Grand Hotel also features concierge services, laundry facilities, and dry cleaning/laundry services. For a fee, parking is available. This 4-star Bristol hotel is smoke free.

  • 182 guestrooms or units
  • 4 levels
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Bristol Temple Meads Station (2 km / 1.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Bristol Grand Hotel offers 182 air-conditioned accommodations with a safe and coffee/tea makers. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Bristol hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Flat-screen television
  • Coffee maker
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Toothbrush and toothpaste available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and at the weekend from 7:00 AM to 10:30 AM.

Mercure Bristol Grand Hotel has a restaurant serving breakfast, lunch and dinner.

24-hour room service is available.

Nearby Activities

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Security system
  • Staffed front desk
  • Guest education on local ecosystems and culture
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Comprehensive recycling policy
  • Smoke detector
  • Debit cards
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16.50 per person
  • Self-parking fee: GBP 17.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Bristol Grand Hotel Opening November 2015
  • Mercure Grand Hotel Opening November 2015
  • Mercure Bristol Grand Opening November 2015
  • Mercure Grand Opening November 2015
  • Mercure Bristol Grand Hotel Newly Refurbished
  • Mercure Bristol Grand
  • The Grand, Bristol Hotel Bristol
  • Thistle Hotel Bristol
  • Mercure Bristol Grand Newly Refurbished
  • Mercure Bristol Hotel Bristol
  • Mercure Bristol Grand Hotel Hotel
  • Mercure Bristol Grand Hotel Bristol
  • Mercure Bristol Grand Hotel Hotel Bristol

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.