8/10 Good
Patricia
12 Sept 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The location was good and the room was very comfortable. which was reflected in the price of the accommodation chosen, i.e. it was not cheap. I found the Reception staff and the Breakfast staff to be professional and pleasant. However, this was not my experience whilst dining there on a Sunday evening. I was surprised, as a paying guest, to have received from three different dining area staff the very same reply to my request for a glass of water, to accompany my evening meal - "Yes, of course" and to then not receive the requested water. Not only did I NOT receive the requested glass of water but I was then subsequently ignored. Being a Sunday evening, the dining area was busy with 'walk-in' diners. However, I believe the hotel could make some effort to better serve its paying guests, be they resident or 'walk-in' rather than simply lie to them in an effort to brush off requests. Although the room was lovely, and the location very nice indeed, I certainly wouldn't make the mistake of putting myself at the mercy of the dining area staff again.
Patricia
Stayed 2 nights in Sep 2024