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Master Builders House Hotel

3.0 star property

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Exterior
Exterior
Lobby
Superior Double Room | Egyptian cotton sheets, premium bedding, individually decorated, desk
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Air conditioning
  • Bar
  • Room service
  • Laundry
  • Pet-friendly

Explore the area

Map
Bucklers Hard, Beaulieu Estate, Brockenhurst, England, SO42 7XB
  • Buckler's Hard
    ‪1 min walk‬
  • Beaulieu National Motor Museum
    ‪10 min drive‬
  • Exbury Gardens and Steam Railway
    ‪17 min drive‬
  • Southampton (SOU)
    ‪39 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Egyptian cotton sheets, premium bedding, individually decorated, desk

Classic Double Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Bed and Breakfast

Luxury Bed and Breakfast | Egyptian cotton sheets, premium bedding, individually decorated, desk

Luxury Bed and Breakfast

  • 18 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Master Builders House Hotel

Riverwalk hotel with marina and coffee shop/cafe
This smoke-free hotel features a marina, a restaurant and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, dry cleaning and laundry facilities.
Master Builders House Hotel offers 26 air-conditioned accommodations with complimentary bottles of water and coffee/tea makers. Each accommodation is individually decorated. Beds feature Egyptian cotton sheets and premium bedding. 22-inch flat-screen televisions come with digital channels. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

This Brockenhurst hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Master Builders House Hotel. During your stay, you're just a quick walk from Buckler's Hard. Features include free WiFi in public areas and free self-parking, plus a restaurant. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy garden views while dining at Riverview Restaurant
  • Full breakfast served daily for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • 13 minutes by car from New Forest National Park and 10 minutes from Beaulieu National Motor Museum
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Master Builders House Hotel offers its guests a marina. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

There are 3 meeting rooms available. A terrace, tour/ticket assistance, and a garden are also featured at Master Builders House Hotel. Free self parking is available.

This 3-star Brockenhurst hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:30 AM to 10:00 AM.
Riverview Restaurant – Overlooking the garden, this restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Slovak

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: GBP 15 for adults and GBP 15 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Riverview Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • In a regional park
  • Marina
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 10 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Private entrance

Pets

  • Pets: GBP 25 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25 per night.
  • Cots (infant beds) are available for GBP 25.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15 for adults and from GBP 15 for children
  • Pet fee: GBP 25 per pet, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 25.0 per night
  • Rollaway bed fee: GBP 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Cashless transactions are available
This property does not have a front desk. This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Guests can access their accommodation through a private entrance.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Master Builders House Brockenhurst
Master Builders House Hotel
Master Builders House Hotel Brockenhurst
Master Builders House
Master Builders House Hotel Hotel
Master Builders House Hotel Brockenhurst
Master Builders House Hotel Hotel Brockenhurst

Master Builders House Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 119 out of 272 reviews
Rating 8 - Good. 101 out of 272 reviews
Rating 6 - Okay. 36 out of 272 reviews
Rating 4 - Poor. 13 out of 272 reviews
Rating 2 - Terrible. 3 out of 272 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Cleanliness, staff & service
This is a lovely spot for a quiet stay. Nice hotel with good food and great friendly staff. Some bathroom upgrades would be good.
Stayed 1 night in Jan 2025

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Remote, quiet and peaceful bliss!

Perfect for a winter break away from it all! Despite being cold outside the hotel was amazingly cosy. We loved that we could actually see the stars in the night sky due to lack of light pollution. Dinner in Henry’s was fabulous. We slept so well as there is no traffic noise. The perfect little mini break in a very interesting and historic location. Wonderful for anyone with a particular interest in all things nautical!
Stayed 1 night in Jan 2025

10/10 Excellent

Maxine

Travelled with partner
We have been at the master builder s house 3 times this yr . Each time has been a relaxing and extremely enjoyable stay Maxine and Richard Green
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Very relaxing

Beautiful location and lovely spacious room. Condition average for a very old building, but bathroom needed updating and drainage was poor from shower.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvellous location, river views and no traffic noise. Staff friendly and efficient. Two dining options within the hotel. Wonderful breakfast. Will definitely be returning.
Stayed 1 night in Oct 2024

10/10 Excellent

Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible views in a beautiful setting. Very handy for Beaulieu and walking in the New Forest.
Stayed 2 nights in Oct 2024

6/10 Okay

Steven

Travelled with partner
Liked: Cleanliness
The bedroom was ok, clean and a good size. Room 11, is very noisy due to its position close to the car park. With cars coming and going, driving on the pebble covered parking area. The restaurant staff need to be trained in how to serve and to check if a table needs to be cleared. At breakfast, our used cereal bowls and used side plates were left on the table during the whole time we were sitting at the table. I got feed up with this and removed the dirty items my self. I think that the prices in the restaurant and the pub are a bit on the expensive side, in the bar £19 for haddock, chips and minted crushed peas. £10 for desserts, total for soft drink, main course and dessert came to £75. In the main restaurant, we had dinner, 2 people, main and dessert, soft drink, came to £105 with no wine. The food was only average. I think the bottom line is that we would not come back to the hotel. And would not recommend it to friends. I’d give it 6/10.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning location and a very friendly atmosphere
Stayed 2 nights in Sep 2024

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service
Love Bucklers Hard visited decades ago & The Hotel. Professional check-in. Room in the older part of the hotel, wear & tear on the stairs. Carpet threadbare, paintwork chipped, handrails sticky. Forgave this in a 300 year old building. Rooms well presented & clean. Bathroom tired, poor sealants, dirty tile grout. Bramley bathroom products. Beds comfortable & linen clean. River views. All OK so far. Some issues from this point. Hotel has a monopoly on food. Choice is the restaurant, or ‘Harry’s’ pub. We ate at Harry’s. Prices average/high. Steak £24 Burger £16 Lamb chop £20; drinks also average/high. Waitress was fun. Food is where it gets sketchy. Steak & chop didn’t come with additional vegetables. It seemed so mean! A ploy to order more? It’s typical in the UK to have at least one second veg. The food itself was ok, portions small. The burger our recommendation. In the room there were mosquitos. We killed a few before bed. We were awoken to room full of them, killed well over thirty before falling asleep! Woke covered with bites. Hotel knew of the problem – so why no warning or products to combat it? Breakfast was efficient. Disappointing buffet, no fruit salad, loaf with slow toaster, no pastries. Bizarre deep cereal jars with spoons rather than ladles, impossibly daft! The cooked breakfasts were to order & of high quality, but the portions were small. Checkout smooth. Still love this Hotel, want to help improve things so it’s 4/5 (otherwise it's a 3/5 on the day).
Stayed 1 night in Aug 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute booking so our room was in the new annex but the property as a whole is great and the breakfast was excellent
Stayed 2 nights in Jul 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Sally

Liked: Cleanliness, staff & service

A stopover when walking The Solent Way

Unique setting and an ideal stopping point when walking the Solent Way. However we felt it was over priced for the quality of the room. A pleasant enough room but the bed was worn sloping from the centre to both sides and the toilet flush didn’t work effectively and there was no toilet brush. All staff were delightful friendly and helpful. The food in the pub was good and the service excellent.
Stayed 1 night in Aug 2024

10/10 Excellent

Jacqueline

Stayed 1 night in Jul 2024

6/10 Okay

Gillian

Liked: Cleanliness, staff & service

Beautiful location, disappointing room

I wouldn’t recommend room 31. It’s up 2.flights of shallow stairs. You need small feet. No proper shower, only a hand shower. Water pressure very low - it took ages to get a small amount of water in the bath. I was not offered venison at dinner but overheard other guests being offered it. Only 4 choices of main courses. Breakfast good but no croissants as on visit a couple of weeks ago.
Stayed 1 night in Jun 2024

6/10 Okay

Mark

Travelled with partner
The hotel was lovely and in a wonderful setting, but we paid extra for a room that was a bit tired in all honesty. The bathroom in particular needed modernising. We also booked a table at Henry’s Pub and although the staff were attentive and polite, and cannot be faulted, the menu was disappointing, the “specials” had one extra option which was half a chicken. A specials board usually has more options really. We ordered 3 courses, and two meals were sent back as they were luke warm. One meal included salad, which was a couple of lettuce leaves and little else. No veg with the pork meal. They offered to take money off the bill but in truth, we can see why the pub wasn’t packed, which on a lovely summers evening, it should be. It needs an overhaul. Walking through the hotel and grounds was lovely though. A few changes could make the stay outstanding.
Stayed 1 night in Jun 2024

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will go again Master Builder’s 👍

Had a great stay ,staff very helpful and friendly.Beautiful setting, calm and peaceful.Breakfast waS fantastic actually cooked for you after you and great choice.Bed really comfy slept like a log.Ate in the Pub great food and wonderful attentive sevice there too .
Stayed 1 night in May 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elegant hotel in a great location overlooking the river. Room was quite small, up in the roof (so sloping ceilings), but comfortable bed. No shower screen, just shower spray on bath. Good breakfast with plenty of options.
Stayed 1 night in Jun 2024

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

splendid view

A lovely hotel in a marvellous location, with a splendid view from our comfortable bedroom, and a delicious breakfast. We plan to revisit - and perhaps stay for longer. The village is fascinating and delightful, and the walk to Beaulieu was well worth it.
Stayed 1 night in May 2024

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Lovely location, outdated bathroom.

Lovely location, good service. Small food portions Bathroom outdated. Heated towel rail and shaver point didnt work.
Stayed 1 night in May 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The situation was excellent. Very friendly staff. Fine dining although the breakfasts were average. The bar served fine beer and offered a good eating alternative to the hotel restaurant. The room was comfortable and quiet with instant hot water and an excellent shower.
Stayed 3 nights in May 2024

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Lovely location, outdated bathroom.

Lovely location, good service. Small food portions Bathroom outdated. Heated towel rail and shaver point didnt work.
Stayed 1 night in May 2024

8/10 Good

Janet

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the situation, friendly helpful staff excellent breakfast but on the pricey side.
Stayed 1 night in May 2024