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Thatched Cottage Hotel

3.0 star property

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Exterior
Interior
Historic Double Room | Hypo-allergenic bedding, individually decorated, individually furnished
Property entrance
Property entrance

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Parking included
  • Free WiFi

Explore the area

Map
16 Brookley Road, Brockenhurst, England, SO42 7RR
  • SenSpa at Careys Manor Hotel
    ‪4 min walk‬
  • New Forest National Park
    ‪8 min drive‬
  • Beaulieu National Motor Museum
    ‪13 min drive‬
  • Southampton (SOU)
    ‪32 min drive‬

Room options

View all photos for Historic Superior Double Room

Historic Superior Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Historic Superior Double Room

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Historic Superior Double Room

Historic Superior Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Historic Superior Double Room

  • 24 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Double or Twin Room

Double or Twin Room | Hypo-allergenic bedding, individually decorated, individually furnished

Double or Twin Room

  • 12 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Historic Double Room

Historic Double Room | Hypo-allergenic bedding, individually decorated, individually furnished

Historic Double Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Forest Park Country Hotel & Inn, Brockenhurst, New Forest

  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
4.7 out of 5, Exceptional, (651)
The price is €267
for 1 room
includes taxes & fees
2 May - 3 May
Forest Park Country Hotel & Inn, Brockenhurst, New Forest

About this property

Thatched Cottage Hotel

Hotel with free breakfast, in the vicinity of New Forest National Park
A coffee shop/cafe, a garden and a picnic area are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include multilingual staff assistance.
Thatched Cottage Hotel offers 4 accommodations with complimentary bottles of water and coffee/tea makers. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the free breakfast at Thatched Cottage Hotel. During your stay, you're just a quick walk from Brockenhurst College. Features include free WiFi in public areas and free self-parking, plus a coffee shop/cafe. This property offers pet-friendly amenities, such as food and water bowls.
  • Free full breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Amenities include multilingual staff and a terrace
  • On-site recreation includes bicycles to rent
  • Guests have great things to say about the helpful staff and the breakfast
  • 8 minutes by car from New Forest National Park and 13 minutes from Beaulieu National Motor Museum
  • Airport shuttle service available for a fee
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a coffee shop/cafe on site. Free breakfast is served daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and a garden are also featured at Thatched Cottage Hotel. Free self parking is available.

This 3-star Brockenhurst hotel is smoke free.

Guests are served a free full breakfast daily from 8 AM to 11:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 8 AM to 11:00 AM
  • A coffee shop/cafe

Things to do

  • Bicycle rentals

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • In a national park
  • Picnic area
  • Terrace

Accessibility

  • Hardwood flooring in public areas
  • No lift
  • Smooth flooring in public areas
  • Tile flooring in public areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 8 PM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: GBP 10 per accommodation, per stay
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per day.
  • Cots (infant beds) are available for GBP 5.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: GBP 150 per vehicle (one-way, maximum occupancy 3)
  • Pet fee: GBP 10 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 5.0 per stay
  • Rollaway bed fee: GBP 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Thatched Cottage Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 8 PM.
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Thatched Cottage Brockenhurst
Thatched Cottage House Brockenhurst
Thatched Cottage Hotel Hotel
Thatched Cottage Brockenhurst, New Forest National Park
Thatched Cottage Hotel Brockenhurst
Thatched Cottage Hotel Brockenhurst
Thatched Cottage Hotel Hotel Brockenhurst

Thatched Cottage Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 33 out of 61 reviews
Rating 8 - Good. 23 out of 61 reviews
Rating 6 - Okay. 3 out of 61 reviews
Rating 4 - Poor. 1 out of 61 reviews
Rating 2 - Terrible. 1 out of 61 reviews

9.4/10

Cleanliness

9.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Simon

Liked: Cleanliness
Stayed 7 nights in Aug 2024

4/10 Poor

OMRY

Stayed 1 night in Jun 2024

6/10 Okay

Sue

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Quaint cottage and staff were polite. The room we stayed in was nice and bright. There was a very bad damp problem in the en suite especially above the shower, not just on the ceiling but the shower sealant was all black and the bottom of the shower door had not even been cleaned of all the mould. The shower was very powerful and water hot. Skirting of the bedroom was missing exposing the gap between floor and ceiling. Although there was radiator heating the thermostat was loose and difficult to tell which way to turn it to increase. The room felt warm but the floor, although it looked pretty, was absolutely stone cold. The windows close, paint peeling and look grubby. The curtains were badly hung and dragged on the floor so we’re dirty. There was a wardrobe which had the most ridiculous glass panels stuck to the front doors the type that would be fitting of a circus where the reflection made you look very short and twice as wide. On inside of the wardrobe door were 4 mirror tiles butted together to be a vertical rectangular shape. The bedside cabinets and sideboard have had no protection on the tops and are badly water stained. Bed was fantastically comfy and clean. Kettle was placed under the wall mounted tv!! Breakfast was fabulous, but the small breakfast room leads to outdoors and so when people used the door the cold came in and food cooled. Expensive b&b for what was on offer.
Stayed 1 night in Dec 2023

10/10 Excellent

Cynthia Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in the heart of the New Forest, convenient for other towns/villages/beaches we visited, forest walks close by. Room and ensuite were comfortable and very clean. Breakfast was excellent, many choices. Staff friendly and accommodating. Pub next door served excellent evening meals. Would definitely recommend.
Stayed 6 nights in Nov 2023

8/10 Good

Alison

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A period property with plenty of character! We stayed in one of the historic rooms which was full of charm. Breakfast was lovely, the gin bar had plenty of choice and we were well looked after by the staff. The hotel has a good choice of restaurants nearby and is in an excellent location for visits to the New Forest.
Stayed 2 nights in Nov 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in 'senca' garden room for one night & will be back for longer. Rooms clean & have all that you need.We did ask for an iron & it was brought straight away with ironing board.Slept well,beds comfy & quiet rooms. Breakfast was lovely & plentiful choices to have. Staff were really helpful & friendly Overall & lovely relaxed night away in a beautiful thatched cottage close to train st,bike hire shop,bars & restaurants. Look forward to returning.
Stayed 1 night in Oct 2023

8/10 Good

Andy

Liked: Cleanliness, staff & service, room comfort

Lovely cottage with friendly staff.

Really nice venue in an excellent location, very close to train station and bike hire shop, plus local pubs. Friendly staff, and nice breakfast, although they did seem to struggle with poached eggs, they were always overcooked when I, or any of the others in my group ordered them. But I have to say, they did the best scrambled egg I’ve ever had! My only other gripe would be the bathroom in the studio we were staying in, the walls need plastering, some tiles or splash back of some sort fitted around the bath, and the actual bath fitted properly. The side panel is falling out, and the silicone around the bath looks like it was done by a 5 year old!
Stayed 3 nights in Oct 2023

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

As lovely as it looks

We thoroughly enjoyed our stay at Thatched Cottage. It is close enough to the forest to see the horses and walk through the luscious trees and foliage. It is also close to shops and restaurants. We walked easily from the station. Check in was easy and although we were up a flight of stairs we were helped with the luggage. Perhaps a little more attention could be given to offering assistance early as the paths are a little uneven. The room was delightful with a comfortable bed. Breakfast was pleasant and plentiful
Stayed 2 nights in Sep 2023

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lack of info

Everything was fine nobody told us about the stairs or low doors for someone that is disabled as I am it was a struggle
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first real visit to Brockenhurst and was very impressed with this cottage hotel, staff really friendly room basic but comfortable, breakfast very nice with a good full English, very handy in the heart of the new forest will stay here again
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place. It was just noisy Friday night from guests in other rooms. New Forest is great! I liked Roydon Woods. (Watch your step on sidewalks because some have a lot of livestock manure.)
Stayed 3 nights in Aug 2023

8/10 Good

Marilyn

Stayed 1 night in Aug 2023

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, property conditions & facilities
Quirky place to stay in Brockenhurst, nice gin bar and great service.
Stayed 1 night in Aug 2023

8/10 Good

daniele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quaint and quirky. Do not book a historic room if you have mobility issues. Breakfast was very good, lots of choice. The only downside was shower is a hand held attachment to mixer tap, not a shower over the bath. You had sit in the bath to use but was no problem for a few days. Would stay again.
Stayed 2 nights in Jul 2023

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed in a beautiful, cosy garden room with patio doors leading onto a small quiet garden. Tasty high quality breakfast with great service. We throughly enjoyed our stay.
Stayed 2 nights in Jun 2023

8/10 Good

J

Liked: Cleanliness, staff & service, property conditions & facilities
If you like a good shower, this is the place as it's one of the best I've experienced. Good location and although afternoon tea is not our thing, it looks exceptional.
Stayed 1 night in Apr 2023

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay in a single room but bottle of drinking (tap) water should be large size please. Or fill the small kettle too.
Stayed 1 night in Apr 2023

10/10 Excellent

Jackie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

We had a wonderful stay at the Thatched Cottage Hotel. Staff really friendly on arrival, room lovely and clean with great refreshment facilities. Breakfast was delicious and great quality. While we were there we booked one of the Gin Flights which was brilliant plus we even squeezed in a cream tea in the sunny outside space. In summary a great venue with great facilities, lovely friendly staff and a great location. We'll be back!
Stayed 2 nights in Apr 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable place to stay. Friendly staff. Excellent selection of gin and great breakfast.
Stayed 2 nights in Apr 2023

8/10 Good

Guy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice spot. Helpful people

Lovely part of the world. Friendly hotel. Fine breakfast and helpful service. The bar shuts pretty early, but there are plenty of others nearby.
Stayed 1 night in Mar 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Break

We had a lovely break at the Thatched Cottage Hotel. Breakfast really yummy with lots of choice. Great location. Plenty of walks, restaurants & bars on the doorstep. Room quaint & quirky, which we loved. Would definitely recommend!
Stayed 3 nights in Dec 2022

10/10 Excellent

Sheila

Stayed 1 night in Dec 2022

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short Winter Break

I don't think we could have booked a better place. Myself and my husband planned a break in the New Forest with our dog and from the moment we arrived nothing was too much trouble ..every staff member went out of their way to be friendly and hospitable. The hotel is ideally placed in centre of Brockenhurst. Full of history and charm but with contemporary and comfortable lodges in the garden area, whicj was really well designed. Breakfast was lovely and the evening gin bar with its extensive gin and cocktail menu was a welcome addition! Staff were happy to reccomend places locally for our evening meal and we weren't disappointed when we visited the local 'Snakecatcher' Overall a great stay. Thankyou
Stayed 2 nights in Dec 2022

10/10 Excellent

Teresa

Stayed 1 night in Dec 2022