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4.2 out of 5

"sehr freundlich, sehr ruhig und schön, das einzigste was ein bisschen stört, fernseher mit sehr wenig sendern und alt, dä wäre was zu verbessern " More

By a verified traveller on Sat 12 Jun 2021

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Deluxe Double Room, 1 Queen Bed, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Romantic Double Room, 1 Queen Bed, Mountain View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Double Room Single Use

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Comfort Double Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Comfort Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they enjoy the overall property condition at Serpiano Hotel. During your stay, you'll be close to Mount San Giorgio. Features include free breakfast, free WiFi in public areas and free self-parking. This property offers pet-friendly amenities, such as food and water bowls.

  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Enjoy Mediterranean cuisine and garden views while dining at Ristorante Al Serpiano
  • Take a swim in the indoor pool
  • Indulge with hot stone massages, body scrubs or manicures and pedicures at Centro SPA
  • Services include a concierge, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym, a steam room and a sauna
  • 10 minutes by car from Mount San Giorgio and 12 minutes from Fossil Museum Arzo
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls

Serpiano Hotel ratings based on 25 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Serpiano Hotel

Everyone (15) Couples (6) Family (2)
5 out of 5
sehr freundlich, sehr ruhig und schön, das einzigste was ein bisschen stört, fernseher mit sehr wenig sendern und alt, dä wäre was zu verbessern

Posted by on 12 Jun 2021

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5 out of 5
Super personal und wunderschöne Aussicht.

Posted by on 14 Aug 2024

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Comment from Hotel Management

22 Sep 2024 by Hotel Serpiano

Vielen Dank für Ihr freundliches Feedback! Es freut uns sehr, dass Sie mit unserem Personal zufrieden waren und die wunderschöne Aussicht genießen konnten. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen

4 out of 5

Posted by on 22 Jun 2024

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4 out of 5

Posted by on 4 Apr 2024

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3 out of 5
Café horrible, croissants dégelés, jus d’orange médiocre, pas d’œufs brouillés au petit dej. Chambre pleine de poussière! Pas de crème pour le corps. Personnel sympa et serviable.

Posted by on 27 Jun 2022

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5 out of 5
Une magnifique vue

Posted by , from Cugy on 13 Jun 2022

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3 out of 5
Die Unterkunft isch schön gelegen wenn man mal dort ist. Die Strasse ist sehr eng und in schlechtem Zustand. Unterkunft ist sehr abgeschieden. Ideal zum erholen. Zustand des Hotel ist eher in die Jahre gekommen und daher den Preis nicht wert.

Posted by on 14 Sep 2021

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3 out of 5
Das TV Gerät ging nicht richtig , die Spülung hat nicht richtig funktioniert das Essen war teuer , speziell der Wein war überrissen teuer. Das Panorama ist schön

Posted by on 12 Sep 2021

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4 out of 5
Personnel très accueillant très sympathique, qui parle plusieurs langue.

Posted by on 5 Aug 2021

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5 out of 5
Mit herrlicher Aussicht über Luganersee. Gute Küche.

Posted by on 24 Jul 2021

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Renovations + Closures

The property is closed during January, February, March, November and December.

Property Features

Serpiano Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 3531 square feet (328 square metres) and includes conference space. A fitness centre, a rooftop terrace, and spa services are also featured at Serpiano Hotel. Limited free parking is available on a first-come, first-served basis. This 3-star Brusino Arsizio hotel is smoke free.

  • 84 guestrooms or units
  • 3 levels
  • Conference rooms
  • 3531 sq ft of conference space
  • 328 sq. m of conference space
  • Built in 1973
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Parking (limited spaces)

Transport

  • Train station: Mendrisio Station (9.9 km / 6.2 mi)
  • Parking: Free self parking

Room Amenities

Serpiano Hotel offers 84 accommodations with a safe and a hairdryer. Rooms open to balconies or patios. Beds feature down duvets. LCD televisions come with cable channels. Bathrooms include baths or showers. This Brusino Arsizio hotel provides complimentary wireless Internet access. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • LCD television
  • Cable channels
  • Hypo-allergenic bedding
  • Down blanket
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Telephone
  • Heating
  • Ensuite bathroom
  • Wardrobe or cupboard
  • Change of towels (on request)

Food & Drink

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.

Serpiano Hotel has a restaurant serving breakfast, lunch and dinner.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, a fitness centre and complimentary bicycles.

Children aged under 14 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Playground on site
  • Mountain biking nearby
  • Free bicycles on site
  • Hiking/biking trails nearby

Spa Services

Centro SPA has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Hot tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Well-lit path to entrance
  • Stair-free path to entrance

Hotel Policies

Check-in

  • Check-in time ends at 9:30 PM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:30 AM - 9:30 PM. To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9:30 PM, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 16 and over, and the test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 16 and over. If driving, please contact this property in advance for more information (e.g. directions).

The front desk at this property is open daily from 7:30 AM - 9:30 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. Guests who plan to drive should contact this property in advance for more details (e.g. directions).

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 70.0 per night.

Pet Policy

  • Pets: CHF 18 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 16 and over, and the test must have been administered no more than 48 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 16 and over.

  • Car required
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Security system
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Advance notice recommended for guests arriving by car
  • Service animals are allowed
  • Guests must provide health documentation
  • Service animals are exempt from fees/restrictions
  • Guests must provide a negative COVID-19 test result
  • Guests must provide proof of COVID-19 vaccination
  • Negative COVID-19 test result must have been issued within a specific period before check-in: 48 hours
  • Minimum age for negative COVID-19 test result requirement: 16
  • Minimum age for proof of COVID-19 vaccination requirement: 16
  • Front desk opens daily at 7:30 AM
  • Front desk closes daily at 9:30 PM
  • Property does not offer on-site COVID-19 testing
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Clean & Safe (Switzerland)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 3.40 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 18 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Serpiano
  • Serpiano
  • Serpiano Brusino Arsizio
  • Serpiano Hotel
  • Serpiano Hotel Brusino Arsizio
  • Serpiano Hotel Hotel
  • Serpiano Hotel Brusino Arsizio
  • Serpiano Hotel Hotel Brusino Arsizio

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National Rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.