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"The check in was very basic, the customer service was just avarage. He didn’t give much information about the hotel or the city. Didn’t even inform wh ... " More
19 Dec 2019 by Marc UYTTERHOEVEN, General Manager
Dear Guest, Thank you for taking the time to share your valuable review. It's a pleasure to know you appreciated our handy location. However, we regret that you were not completely satisfied with the size of your room. Perhaps on your next visit you would like to try one of our family rooms or connecting rooms? We also have some rooms with bath tubs, please let us know of your requirements for any future reservations. The entire team really hope we have the pleasure of welcoming you back to stay with us in the future. Happy holidays! Marc UYTTERHOEVEN, General Manager
14 Jun 2024 by Marc UYTTERHOEVEN, Directeur général
Cher Vincenzo,Merci de nous faire part de votre opinion.Nous sommes enchantés de lire que vous avez trouvé notre service à la hauteur de vos attentes.Cependant, nous sommes sincèrement désolés d'apprendre que la propreté de la chambre et l'état général de l'hôtel n'ont pas répondu à vos attentes. Nous nous efforçons de maintenir nos installations en parfait état et de fournir une expérience impeccable à tous nos hôtes. Votre retour est précieux et nous prendrons en considération vos remarques pour continuer à améliorer nos services.Nous sommes fiers de notre équipe dédiée et nous nous réjouissons que cela se reflète dans la qualité de l'accueil que vous avez reçu.Bien à vous,Marc UYTTERHOEVEN, Directeur général
12 Jun 2023 by Marc UYTTERHOEVEN, General Manager
Chère Carole,Merci d'avoir pris le temps de votre réponse.Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Votre satisfaction reste notre objectif premier. N'hésitez pas à nous faire part durant votre séjour de vos remarques afin que nous puissions intervenir au plus vite et au mieux.Nous espérons sincèrement que vous nous donnerez l'opportunité de regagner votre confiance par un séjour à la hauteur habituelle de nos prestations.Bien à vous,Marc UYTTERHOEVEN, General Manager
14 Apr 2022 by Marc UYTTERHOEVEN, Directeur général
Cher Alain, Merci pour ce commentaire suite à votre séjour dans notre établissement. Nous vous remercions d'avoir choisi notre établissement pour votre séjour. Nous prenons note de votre remarque. Nous espérons vous revoir parmi nous prochainement, Marc UYTTERHOEVEN, Directeur général
7 Nov 2021 by Marc UYTTERHOEVEN, General Manager
Dear Katja, Thank you for sharing this lovely review. We are so glad to hear that you enjoyed your stay with us and appreciated our high standards. We can't wait to see you on your next visit! Kind regards, Marc UYTTERHOEVEN, General Manager
Novotel Brussels City Centre offers its guests an indoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 6 meeting rooms available. A terrace, a vending machine, and multilingual staff are also featured at the eco-certified Novotel Brussels City Centre. This 4-star Brussels hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Novotel Brussels City Centre offers 217 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. 80-cm flat-screen televisions come with cable channels. Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead, complimentary toiletries and hairdryers. This Brussels hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 11:00 AM.
GourmetBar – This brasserie specialises in Belgian cuisine and serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.
Recreational amenities at the hotel include an indoor pool and a fitness centre.
Children aged under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club and cash. This property uses a grey water recycling system and eco-friendly cleaning products.
Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 4 stars.
