I reserved two luxury family rooms, including a bed and a futon.
Instead, We got two tiny rooms with one bed. When I told them this was not what I paid for, they had to check it (it took a few hours ), and they told me Expedia made a mistake and that I needed to call them. I asked them to contact Expedia with me on the call. They refused, but they agreed to call Expedia themselves. Our group included 3 Americans and one Korean; I (the 50-year-old American) made and paid for the reservation; however, they just contacted the 20-year-old Korean in the group, which made the situation more challenging.
Late afternoon, they offered her that we all share a two-bedroom apartment that they have in the building—something that we could not do for a few reasons. One of the group members was sick. We did not know each other to the level that we could share an apartment.
Despite my efforts to resolve the issue, including multiple phone calls and an email, I have not received a response from their
When the Korean woman from our group, who they did respond to, inquired about a refund, their response was far from satisfactory. They essentially gave us an ultimatum: Either stay in our current rooms, move to the offered apartment, or leave. This was particularly challenging as it was late afternoon and finding alternative accommodation was not feasible.
This building is still under renovation. At 6:50 a.m., someone was drilling next door. The path from the elevator to the room is dusty.