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Grand Palace Hotel Butuan

3.0 star property

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Photo gallery for Grand Palace Hotel Butuan

Terrace/patio
Outdoor pool
Poolside views, serves lunch and dinner
Deluxe Suite | Egyptian cotton sheets, premium bedding, minibar, desk
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast available
  • Laundry
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Air conditioning

Explore the area

Map
C.T. Montalban Street, J.P. Rizal, Butuan, 8600
  • Gaisano Mall
    ‪9 min walk‬
  • SM City Butuan
    ‪9 min walk‬
  • Robinsons Place Butuan
    ‪16 min walk‬
  • Butuan (BXU-Bancasi)
    ‪14 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Bedrooms

Deluxe Double Room, 2 Bedrooms | Egyptian cotton sheets, premium bedding, minibar, desk

Deluxe Double Room, 2 Bedrooms

  • 32 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Suite

Deluxe Suite | Egyptian cotton sheets, premium bedding, minibar, desk

Deluxe Suite

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Single Room

Single Room | Egyptian cotton sheets, premium bedding, minibar, desk

Single Room

  • 16 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Presidential Room

Presidential Room | Egyptian cotton sheets, premium bedding, minibar, desk

Presidential Room

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Egyptian cotton sheets, premium bedding, minibar, desk

Standard Double Room

  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Suite, 1 Queen Bed

Standard Suite, 1 Queen Bed | Egyptian cotton sheets, premium bedding, minibar, desk

Standard Suite, 1 Queen Bed

  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Matrimonial Room

Matrimonial Room | Egyptian cotton sheets, premium bedding, minibar, desk

Matrimonial Room

  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Grand Palace Hotel Butuan

Hotel in Butuan with 24-hour business centre and 24-hour front desk
A restaurant, a 24-hour business centre and a conference centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a business centre, concierge services and dry cleaning.
Grand Palace Hotel Butuan offers 72 air-conditioned accommodations with minibars and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 48-inch LED televisions come with premium cable channels.

Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. In-room massages, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

During your stay at Grand Palace Hotel Butuan, you're just a quick walk from Department of Education - Caraga Regional Office. Free WiFi in public areas, free self-parking and a restaurant are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the restaurant
  • Breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • Within a 10-minute walk of Department of Education - Caraga Regional Office and Gaisano Mall
There's a restaurant on site. Public spaces have free WiFi. Business amenities include a 24-hour business centre and meeting rooms. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Grand Palace Hotel Butuan. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Butuan hotel.

For a fee, guests can enjoy a local cuisine breakfast daily from 6:30 AM to 10:00 AM.
On-site venue – This restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
On-site venue No. 2 – This poolside bar specialises in local and international cuisine and serves lunch, dinner and light fare. Open daily.
Room service (during limited hours) is available.

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10:00 AM for a fee: PHP 300 for adults and PHP 300 for children
  • A restaurant

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Spa

  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Low-height counter and sink
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 48-inch LED TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: PHP 1000
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: PHP 500

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Palace Hotel Butuan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for PHP 900.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately PHP 300 for adults and from PHP 300 for children
  • Early check-in fee: PHP 1000 (subject to availability)
  • Late check-out fee: PHP 500 (subject to availability)
  • Rollaway bed fee: PHP 900.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Palace Butuan
Grand Palace Butuan Butuan
Grand Palace Hotel Butuan Hotel
Grand Palace Hotel Butuan Butuan
Grand Palace Hotel Butuan Hotel Butuan

Grand Palace Hotel Butuan Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 32 out of 85 reviews
Rating 8 - Good. 28 out of 85 reviews
Rating 6 - Okay. 19 out of 85 reviews
Rating 4 - Poor. 4 out of 85 reviews
Rating 2 - Terrible. 2 out of 85 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best spicy fried chicken

The Schezwan fried chicken at the buffet is really tasty. Extra juicy and spicy. Made the hotel stay even better!
Stayed 2 nights in Dec 2024

6/10 Okay

Myron

Stayed 1 night in Dec 2024

2/10 Terrible

Kevin, Colma

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I moved from another hotel in Butuan city to this " Grand Palace " hotel (just because in picturesit looks nice ) what a mistake, this hotel is old and outdated. The room I got had a very strong smell of dust and some sorf of chemicals . I coudl only stay for one night in this room , next morning i woke up with headache and sore throat. I asked to the front desk and I was told that the supervisor said that the room was okay and nothing wrong ( I thought, he should put his kids in this room for a night) .... I contacted my credit card company and i was told that if this hotel refuse to charge me to another room they won't charge me . After saying to the front desk that I wasn't going to sleep in the room , they decided to change me to another room .....be advised, mold and fungus in the bathrooms, not to mention the bad smell in the elevator....dont expect good breakfast here ....get transportation is a nightmare as well
Stayed 2 nights in Dec 2024

6/10 Okay

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities
I dont care to have a dog in the foyer/dining area. Our refridge was not working.
Stayed 1 night in Dec 2024

10/10 Excellent

Leonardo Jr.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family celebration

We stay at Grand Palace Hotel as requested of my daughter to celebrate her birthday there and they enjoyed at the swimming pool. About the room everything fine and the breakfast was perfect. I'll recommend it to my friend's.
Stayed 1 night in Dec 2024

8/10 Good

Marivir, Libjo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Sep 2024

8/10 Good

Marivir, Libjo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is only one outlet area
Stayed 1 night in Oct 2024

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The dining, pool and room were all exceptional.
Stayed 2 nights in Sep 2024

10/10 Excellent

Hazel Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Leo

Travelled with family
Accommodation
Stayed 1 night in Aug 2024

6/10 Okay

Richard

Stayed 2 nights in Jul 2024

10/10 Excellent

Ed

Liked: Cleanliness
Great hotel
Stayed 2 nights in May 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2024

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Great place. Great pools.

Top of the line.....
Stayed 1 night in Jun 2024

4/10 Poor

Joseph &

Disliked: Cleanliness, staff & service
Wifi is not working. Pool is dirty.
Stayed 2 nights in May 2024

10/10 Excellent

Heljun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is so convenient to access downtown hotel was clean up to the standard and most of all you can’t beat the price big bang for your buck!
Stayed 4 nights in May 2024

6/10 Okay

Michael, Ocoee

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The pool was nice. The kids really enjoyed it. The beds are too small. The information from Expedia is incorrect. Children are 10 & under not under 18 so we had to book extra rooms since they conside 11 year olds adults.
Stayed 1 night in Apr 2024

6/10 Okay

Anthony

Liked: Amenities
Most everything was good However they have 2 small dogs running loose in the lobby & restaurant. The dogs get on they furniture & relieve themselves in the lobby restaurant.
Stayed 1 night in Mar 2024

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Jan 2024

10/10 Excellent

Emelita

Liked: Cleanliness, staff & service, property conditions & facilities
The place really like it
Stayed 1 night in Dec 2023

6/10 Okay

Dennis

Travelled with family
Liked: Cleanliness, staff & service

Not 5 star

Hotel is nice elevator went out had to use stairs had to pay to use pool towels were lacking no hand towels wash rags had to use towels for pool
Stayed 1 night in Dec 2023

6/10 Okay

Johnny

Travelled with partner
Liked: Cleanliness, staff & service
Very good security
Stayed 2 nights in Oct 2023

10/10 Excellent

ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Oct 2023

8/10 Good

Rolina

Liked: Cleanliness, room comfort
Need to change the shower and the toilet door is very difficult to open.
Stayed 1 night in Sep 2023