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"Great location and friendly staff, unfortunately hotel is showing its age and needs some areas updating " More
1 Nov 2019 by Scott Wilson - General Manager
Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was pleased to read that you enjoyed our great location and friendly staff and appreciate your constructive comments on the areas that need updating. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Hilton Cairns in the future.
23 Dec 2019 by Scott Wilson
Thank you for taking the time to share your feedback following your recent stay at Hilton Cairns. I was pleased to read that you enjoyed some aspects of your stay and appreciate your constructive comments on others. Your feedback is valuable and greatly appreciated. I hope we may welcome you back to Hilton Cairns in the future.
Hilton Cairns offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 33594 square feet (3121 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the luxury Hilton Cairns. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Cairns hotel.
Available in all rooms: WiFi (surcharge)
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)
Hilton Cairns offers 263 air-conditioned accommodations with a safe and complimentary dressing gowns. Rooms open to balconies. Each accommodation is individually furnished. 55-inch Smart televisions come with premium digital channels and pay-per-view films. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and complimentary toiletries. In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.
Signature Restaurant – Overlooking the garden, this restaurant only serves dinner. Guests can enjoy drinks at the bar.
Pool Bar – This bar serves brunch, lunch and light fare. A children's menu is available. Open daily.
Grab and Go – On-site coffee shop. Guests can enjoy drinks at the bar. Open daily.
Gin Social – This cocktail bar overlooks the garden. Happy hour is offered. Open daily.
Late-night fare is available from room service (during limited hours).
Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.
The recreational activities listed below are available either on-site or nearby; fees may apply.
Banyan Spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages and Thai massages.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Parties and events are allowed on site
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, Eurocard and debit cards. Cash is not accepted. Parties and events are allowed on site. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.
