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Reef Palms Motel

3.5 star property

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Photo gallery for Reef Palms Motel

Outdoor pool, pool loungers
Coffee service
Outdoor pool, pool loungers
Front of property
Deluxe Spa Room | Pillow-top beds, in-room safe, desk, soundproofing

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Hot tub
  • Pool
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
41-47 Digger Street, Cairns North, QLD, 4870
  • Cairns Esplanade
    ‪4 min walk‬
  • Cairns Base Hospital
    ‪13 min walk‬
  • Cairns Marlin Marina
    ‪5 min drive‬
  • Cairns, QLD (CNS-Cairns Intl.)
    ‪5 min drive‬

Room options

View all photos for Deluxe Spa Room

Deluxe Spa Room | Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Spa Room

  • 39 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Quad Studio

Quad Studio | Pillow-top beds, in-room safe, desk, soundproofing

Quad Studio

  • 42 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

Deluxe Spa Studio $$$ Saver

  • 39 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Queen Room

Twin Queen Room | Pillow-top beds, in-room safe, desk, soundproofing

Twin Queen Room

  • 42 sq m
  • Sleeps 2
  • 2 Queen Beds

View all photos for Triple Studio

Pillow-top beds, in-room safe, desk, soundproofing

Triple Studio

  • 42 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Studio, Multiple Beds

Family Studio, Multiple Beds | Pillow-top beds, in-room safe, desk, soundproofing

Family Studio, Multiple Beds

  • 42 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Studio, 1 Queen Bed

Pillow-top beds, in-room safe, desk, soundproofing

Studio, 1 Queen Bed

  • 36 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Spa Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Queen Spa Studio Apartment

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Family Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Family Studio Apartment

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Quadruple Room-Non-Smoking

Dining

Deluxe Quadruple Room-Non-Smoking

  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Family Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Executive Family Studio Apartment

  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Twin Queen Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Twin Queen Studio Apartment

  • Sleeps 4
  • 2 Queen Beds

View all photos for Accessible Queen & Single Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Accessible Queen & Single Studio Apartment

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe Queen Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Queen Studio Apartment

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen & Single Studio Apartment

Pillow-top beds, in-room safe, desk, soundproofing

Deluxe Queen & Single Studio Apartment

  • Sleeps 3
  • 1 Single Bed and 1 Queen Bed

Similar properties

View from property

Cairns Harbourside Hotel

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1007)
The price is €78
for 1 room
includes taxes & fees
29 Mar - 30 Mar
Cairns Harbourside Hotel

About this property

Reef Palms Motel

Motel with free parking, a short walk to Cairns Esplanade
This smoke-free motel features an outdoor pool, Access to hot tub and a business centre. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free shopping centre shuttle. Additionally, dry cleaning, laundry facilities and a computer station are on-site.
Reef Palms Motel offers 41 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Rooms open to balconies. Beds feature pillowtop mattresses. Digital televisions are provided. Accommodation at this 3.5-star motel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Cairns motel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

An outdoor pool and Access to hot tub are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Reef Palms Motel. During your stay, you're just a quick walk from Cairns Esplanade. Free WiFi in public areas, free self-parking and a free area shuttle are available.
  • Free WiFi
  • Free self-parking
  • Enjoy a bite to eat at the café
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Just a 4-minute walk from Cairns Esplanade and a 3-minute drive from Cairns Central Shopping Centre
  • Free local-area and shopping centre shuttle service
Reef Palms Motel offers its guests an outdoor pool and Access to hot tub. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and meeting rooms. A library, a terrace, and barbecue grills are also featured at the business-friendly Reef Palms Motel. Self parking is free.

This 3.5-star Cairns motel is smoke free.

Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Area shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Hot tub
  • Library
  • Outdoor pool

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • No lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • HDTV with digital channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchenette
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open Monday - Sunday (7:00 AM - 7:00 PM) and Monday - Sunday (7 AM - 7:00 PM)
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Front desk hours are 7 AM - 5 PM on public holidays.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cots (infant beds) are available for AUD 10.0 per stay.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of AUD 100 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per stay
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property's front desk is open during the following times:
  • Monday - Sunday: 7:00 AM - 7:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

Property is also known as

Reef Palms
Reef Palms Cairns North
Reef Palms Motel
Reef Palms Motel Cairns North
Reef Palms Motel Motel
Reef Palms Motel Cairns North
Reef Palms Motel Motel Cairns North

Reef Palms Motel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 351 out of 829 reviews
Rating 8 - Good. 306 out of 829 reviews
Rating 6 - Okay. 116 out of 829 reviews
Rating 4 - Poor. 36 out of 829 reviews
Rating 2 - Terrible. 20 out of 829 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Charlotte

Disliked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
I really liked our room, for us, father and son, it was perfect. Two queen beds placed in different areas of a large room, the room has a kitchenette and the shower in the bathroom is big with plenty of hot water. Next time in Cairns, and there will be a next time, I'll stay here.
Stayed 1 night in Dec 2024

2/10 Terrible

Abhinav

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
“It’s a 3 Star Motel not a Hotel - Dirty Bedding… Deal with it!” I had an unhappy experience at this motel. The room was dirty and absolutely not worth the overpriced rate. From the moment I arrived, the reception staff were rude and unprofessional. When I tried to address my concerns, they cut me off mid-sentence and started talking on the phone, completely ignoring me. The bedding in the room was filthy, and when I complained about it, I was shocked by their response. They casually told me, “Don’t use that bed; guests only use it to put their luggage.” That’s completely unacceptable. Why would there be a dirty, unusable bed in the room I paid for? I got told we paid for a smaller room so dirty or not he was doing me a favour! To make matters worse, instead of taking accountability, they dishonestly tried to blame me for the situation. It was clear they had no interest in resolving the issue or providing even basic customer service. When trying to discuss my issue I had to tell the owner to “please stop interrupting me” as I was being shouted over Furthermore, I happily went down to reception and kindly asked for a new pot as the one I had was rotted and I got told it wasn’t rot and it was simply used and that it was a motel not a hotel deal with it - eventually got a new pot but with no ease Advised to avoid this motel, the lack of cleanliness, poor service, and dismissive attitude from the staff made it one of the most disappointing stays I’ve ever had
Stayed 3 nights in Dec 2024

10/10 Excellent

lynece

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were taken care of when we thought we were stuck.
Stayed 1 night in Sep 2024

2/10 Terrible

Jamie

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting
Whole room was filthy. Aircon was full of mould. Under bed was filthy a health risk bed and pillows stunk of b.o
Stayed 1 night in Nov 2024

4/10 Poor

Evon

Business traveller
Disliked: Cleanliness, staff & service, amenities
Stayed 1 night in Oct 2024

4/10 Poor

Hannes

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was a bit disappointing for what we expected. Close to the airport was a bonus but the unite was very dated. TV and water jug didn’t work because the wall power sockets were not working.
Stayed 1 night in Oct 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
77
Stayed 1 night in Oct 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2024

4/10 Poor

Elvira

Stayed 1 night in Oct 2024

2/10 Terrible

Mary

Disliked: Staff & service, property conditions & facilities
Booked a motel for a particular reason online. It wasn’t a motel. Manager and his sister very rude. Didn’t stay. Tried to get in touch with WOTIF but it was like trying To fly to the moon by bike.
Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Bathroom hadn't been cleaned. Reception stunk, the grounds are neglected, and the facilities/rooms are very tired.
Stayed 1 night in Oct 2024

6/10 Okay

Ibuai

Liked: Staff & service
But the only thing that bothred me that tge hand wash and the shampoo and condition wasnt full it was empty and the siding door doesnt work like i was their with my daughter and i didnt get a good sleep bexause pf thw door
Stayed 2 nights in Oct 2024

4/10 Poor

Phillip

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to like about the place 1.no milk in room to have with coffee 2.no toilet roll on Holder 3 .no shuttle bus to the airport and at $172.00 a night not happy.
Stayed 1 night in Sep 2024

6/10 Okay

joanne

Stayed 1 night in Aug 2024

6/10 Okay

joanne

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Giod location. Has potentual. Due to short staff cleaning not up to standard.
Stayed 1 night in Aug 2024

2/10 Terrible

melissa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
when i booked it was for deluxe room i got family Room for 7 days, the noisy was horrible the locals was having a fight no manager to control it , the bed had hair over it no shower gel , the other 2 spare beds was dirty. felt like my bed was itchy every night worse hotel was the worst wish to get my money back
Stayed 7 nights in Aug 2024

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to airport. Large room. Nice fans
Stayed 1 night in Aug 2024

10/10 Excellent

Andrew

Liked: Staff & service, room comfort
Great place to stay in Cairns
Lovely place to stay and very convenient to the hospital that I needed to visit. Very convenient to shops, eateries and the main areas of Cairns! A quick walk to the lovely walk along the foreshore.
Stayed 2 nights in Aug 2024

4/10 Poor

Michelle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Location near the airport was handy but it is in the direct flight path of all aircraft. The room smelt unpleasant and was dirty. The curtains were hanging off the track. The fridge leaked. Not at all good value for money.
Stayed 1 night in Aug 2024

8/10 Good

Rob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only overnight. Very pleasant. would stay there again.
Stayed 1 night in Aug 2024

6/10 Okay

Kathleen

Liked: Cleanliness, staff & service
Fortunately I contacted them to remind them I would be checking in later then 5:00 so they gave me instructions on how to get my key. Had I not I would not have been able to get into my room. The hotel is older. All the soaps were empty but the room was clean
Stayed 1 night in Aug 2024

6/10 Okay

Nicole

Travelled with family
Liked: Staff & service
The room stunk of cigarettes and tobacco. The curtains were really dirty.
Stayed 1 night in Aug 2024

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other guests quite noisy
Stayed 7 nights in Jul 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property manager was great. Very clean.
Stayed 1 night in Jul 2024