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The Benson Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Benson Hotel

Suite | Pillow-top beds, laptop workspace, free WiFi, bed sheets
Property entrance
Pillow-top beds, laptop workspace, free WiFi, bed sheets
Reception
Terrace/patio

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
  • Pool
  • Bar
    Bar
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
44-56 Grafton Street, Cairns, QLD, 4870
  • Cairns Central Shopping Centre
    5 min walk
  • Cairns Zoom and Wildlife Dome
    5 min walk
  • Cairns Esplanade
    6 min walk
  • Cairns, QLD (CNS-Cairns Intl.)
    13 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Terrace

Deluxe Room, 1 King Bed, Terrace | Terrace/patio

Deluxe Room, 1 King Bed, Terrace

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds

Pillow-top beds, laptop workspace, free WiFi, bed sheets

Superior Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite

Pillow-top beds, laptop workspace, free WiFi, bed sheets

Suite

  • 40 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Pillow-top beds, laptop workspace, free WiFi, bed sheets

Standard Room, 1 King Bed

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Pillow-top beds, laptop workspace, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible

  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Pillow-top beds, laptop workspace, free WiFi, bed sheets

Superior Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Pillow-top beds, laptop workspace, free WiFi, bed sheets

Standard Room, 2 Queen Beds

  • 22 sq m
  • River view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Front of property

Cairns Harbourside Hotel

Pool
Parking included
Free WiFi
Restaurant
4.3 out of 5, Excellent, (1164)
The price is €107
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Cairns Harbourside Hotel

About this property

The Benson Hotel

Art Deco Cairns hotel in Cairns Central Business District with a 24-hour front desk
This hotel features an outdoor pool, a restaurant and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area and a business centre. Change of towels is available on request
The Benson Hotel offers 101 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. Beds feature pillowtop mattresses. 55-inch flat-screen televisions come with digital channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. This Cairns hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of The Benson Hotel's great location. During your stay, you're just a quick walk from Cairns Esplanade. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include a concierge, tour or ticket assistance and a porter
  • Guests have great things to say about the helpful staff and the location
  • Within a 10-minute walk of Cairns Esplanade and Cairns Central Shopping Centre
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 2 meeting rooms.

WiFi is free in public spaces. Event space at this hotel measures 2885 square feet (268 square metres) and includes conference space. An outdoor pool, a terrace, and tour/ticket assistance are also featured at The Benson Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Cairns hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:00 AM.
Benson Bar & Restaurant – This brasserie serves breakfast, dinner and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Languages

English, French, Indonesian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (AUD 25 per night)
  • Limited on-site parking (max 1 space per unit)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 30 for adults and AUD 22 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benson Bar & Restaurant

Family friendly

  • Fenced pool
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 2,885 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (62 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 1984
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Microwave
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk chair
  • Free weekday newspapers
  • Laptop workspace

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 30 for adults and from AUD 22 for children
  • Covered self-parking fee: AUD 25 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 35.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Front desk staff will greet guests on arrival. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM

Property is also known as

The Benson Hotel Hotel
The Benson Hotel Cairns
The Benson Hotel Hotel Cairns

The Benson Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 154 out of 330 reviews" "
Rating 8 - Good. 114 out of 330 reviews" "
Rating 6 - Okay. 41 out of 330 reviews" "
Rating 4 - Poor. 14 out of 330 reviews" "
Rating 2 - Terrible. 7 out of 330 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Catherine

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Lack of flexibility regarding refund of one day accommodation not used because of change of travel plans.
Stayed 5 nights in Aug 2024

4/10 Poor

John and John

Rooms were good however the noise gt entertainment was unbearable
Stayed 1 night in Aug 2024

8/10 Good

Damon

Stayed 1 night in Aug 2024

8/10 Good

Jagdish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and decent rooms
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Christopher

Stayed 2 nights in Jul 2024

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

kishor

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Julia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

irene

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good city central hotel
Stayed 3 nights in Jul 2024

8/10 Good

Narelle

Stayed 2 nights in Jul 2024

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to Cairns centre and has a good pool area and restaurant however if I stayed again I would request a room on the southern side of the property as we had noisy nights due to the property across from us to the north
Stayed 3 nights in Jul 2024

10/10 Excellent

Violeta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was WONDERFUL!!! Also the manager was very accommodating and everyone was very friendly and always eager to help. Stayed 8 night and had a blast! Thank you!!!
Stayed 8 nights in Jul 2024

8/10 Good

Greg

Liked: Cleanliness, amenities, property conditions & facilities
Hotel appears to have had a recent refurb though it feels a bit cheap, like a Bali hotel. Room was big and comfortable, buffet breakfast was pretty solid.
Stayed 1 night in Jul 2024

10/10 Excellent

Ledua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location. All major shopping areas were in walking distance, room is always cleaned every day, love the beds and love the staff.
Stayed 3 nights in Jul 2024

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Benson was excellent. Conditions were perfect and my room was clean and very comfortable. It’s in a great location making it easy to walk to the shopping centre, pier and esplanade. Staff were friendly and efficient. I’d definitely stay here again and would highly recommend it to others.
Stayed 6 nights in Jul 2024

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with reasonable size rooms. Good breakfast and pool area
Stayed 1 night in Jul 2024

6/10 Okay

chris Andrew Roger

Travelled with family
Liked: Cleanliness
It's renovated and rooms are nice. Spacious queen-sized beds and clean looking bathroom. Unfortunately, opposite side is a backpacker and nightclub, so it'll be noisy especially on the weekend plus, some drunk people come and go. Recommend for young people but not for family nor older people who love quiet environment.
Stayed 4 nights in Jul 2024

6/10 Okay

Phuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but noise level late at night was unacceptable. There were a bunch of rowdy hooligans with kids hanging around the corridor late into the night. I doubt they were paying guests at the hotel but how they got up there is a concern
Stayed 5 nights in Jul 2024

10/10 Excellent

Juhi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!! Spacious
Stayed 5 nights in May 2024

10/10 Excellent

Maria

Travelled with family
Liked: Amenities, property conditions & facilities
We really enjoyed the experience of staying at the Benson hotel because it was close to everything and most stuff was walkable also had good dining options if you dint wanna go out to eat it had easy parking and great people to have a chat with
Stayed 8 nights in Jul 2024

6/10 Okay

Ben

Liked: Cleanliness, amenities, property conditions & facilities
We had no problem with the room itself. But the restaurant and bar area wasn’t a vibe. The menu that we saw and loved had been the old menu which was very disappointing. And the bar had no XXXX Gold
Stayed 1 night in Jul 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Seforsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!! Excellent breakfast and cool outdoor pool
Stayed 3 nights in Jul 2024

6/10 Okay

Peter

Stayed 1 night in Jul 2024